Profile: N Srinivas Rao

email – ad0xym@r.postjobfree.com mobile: +91-982*******

Profile Overview

I am an ITES professional with more than 15 years’ experience in ITES as Team

Lead. I am enriched with strong organisational and interpersonal skills. I am

honest and loyal. I am confident and poised in interaction with individuals at all

levels. I am detail oriented and resourceful in completing projects, able to do

multi-task effectively.

Career objective:

A career in a good position, that provides opportunities for personal and

professional development as well as to contribute to the organizations effectiveness

in order to take the company to the top position where ever I work.

Achievement:

1. Having been trained in the field of Medical Transcription and worked at all 3

levels. Trained in Team Management and also lead the various in-house and

vendors as a Team Lead.

● In depth knowledge of Medical Terminology and Anatomy.

● In depth knowledge of an entire outsourcing system right from the

very basic transcription level to the last and doctor signing level.

● In depth knowledge of the entire outsourcing software which delivers

patient data and medical records.

● In depth knowledge and understanding of the targets, quality control

and various vendor management methodologies to deliver 99.99%

quality and on time deliverance of reports under given turnaround

time.

2. Positioned as Operational Head for fitness brand named Body Carpenter Gym,

Thaltej from period of June 5, 2017 to present.

● Having a thorough knowledge of the fitness industry and norms needed to

run a premium segment of fitness brand.

● Having a thorough knowledge of the infrastructural needs, supervisory

needs, front desk sales targets and how are they achievable and also

marketing strategies needed to achieve the targets on a daily, monthly and

quarterly basis.

Personal Interest:

I am fond of playing various sports like cricket, table tennis, carom and also fond of

music; including listening to various forms of music and also fond of singing which

kind of distresses me out, another passion is travelling and exploring new places to

gain knowledge regarding culture, customs and costumes. I love socialising and

community services, participating and organising events and cultural activities.

Skills:

● Team building

● Supervisory skill

● Quick learning and grasping

Profile: N Srinivas Rao

email – ad0xym@r.postjobfree.com mobile: +91-982*******

● System development and ● Team playing and believe in “credit

resource planning goes to the team and responsibility

● Effective communication skill is mine”

● Follow organisational policy and

● Excellent customer service procedure and make it user friendly

● Conflict resolution skill ● Use of various forms of

communication as per the situation

● needs

Strategies: ● Serve customers for long lasting

● Match actual performance with the bond

bench mark and objectives

● Getting required education and

training

Qualifications:

● Higher Secondary Course from Indian Council of Secondary Education (ICSE)

Board New Delhi March 1996.

● Senior Secondary Course from Indian Secondary Council (ISC) Board New

Delhi Gujarat Higher Secondary Education Board March 1999.

Employment History:

1. Sr. Quality Analyst (Mangalam Information Technology Pvt LTD

October 2002 to 2010)

● Certified/trained and worked at all 3 levels of Medical Transcription field as

MT/QA/Proof Reader.

● Have maintained benchmark quality standards of quality required by the US

Healthcare Industry of 99.4% throughout all the 3 levels worked.

● Have handled all types of hospital and doctors which were of US accent and

also non US accent.

● Have also trained new trainees on delivering the accurate medical record

and also taught and trained how to deliver medical records on TAT

(turnaround time) with less to nil errors.

● Worked as a team and ask suggestions from employees for quality

improvements for the company growth.

● Handling client complains and specific (emails).

2. Team Leader (Mediscribes Information Technology Pvt Ltd) November

2010 to 2016.

● Direct communication with the US Team Leads on the hospital front.

● Handled in-house team of more than 50 plus employees.

● Managed remote location vendors in Chennai and Trivandrum.

● Handled almost 10 lac lines per month of company’s target.

● Trained and handled new and existing staff on the hospital groups

managed or those fall under my group.

● Handled critical quality analysis team for maintaining the quality norms

required for medical records, i.e. 99% and above throughout.

● Have handled stat files which have lesser turnaround times and

strategically formed teams to deliver such less turnaround time files with

assured quality.

Profile: N Srinivas Rao

email – ad0xym@r.postjobfree.com mobile: +91-982*******

● Have arranged target based meetings on and off with both the in house

team and also discussed the same with the US team leads to assure the

quality and turnaround time promised.

● Have in depth knowledge of setting up a system which can deliver

promising quality of 99% across all formats and sound knowledge of any

software that delivers.

3. Worked as Sr Editor at Contech BPO Outsourcing on Escription

platform from December 1, 2016 to December 10, 2017

4. Started work for premium fitness brand named Body Carpenter

Gym as Operational Head from June 1, 2017. Have essentially supervised the

entire site from scratch from interiors to the opening ceremony including recruiting

the appropriate trainers and sales team for operating the setup. Have successfully

operated the brand with annual sales of 3.60 cr as turnover in 1 year. Have trained

the sales team with appropriate knowledge to achieve the sales target monthly,

quarterly and yearly. Have successfully organized events related to our esteemed

clients throughout the year.

5. Also operated franchise models for the premium fitness brand

named Body Carpenter Gym at 2 different locations both Paldi and

Prahladnagar from June 1, 2018 to June 1, 2019. Also achieved sales target

for both these locations of 1 cr each for both the locations till June 1, 2019.

6. Worked as operational head for fitness brand named

Armstrong, The Gym from February 1, 2020.

7. Took over turnkey project for the fitness brand named Vshred,

The Gym located in Maninagar from November 1, 2021 to March 27, 2022.

Was given the responsibility of interiors and operational setup for this new

upcoming brand. Finished the entire interior work in the given time frame of the

premium setup and also recruited the trainers team and also the appropriate sales

team for the setup and inaugurated the gym on 27th March 2022 and hand overed

the entire operations to the owner’s with the entire setup fully completed and

neatly done.

8. Currently working as paralegal support for Australian Law Firm

Personal Information:

Location: Satellite Ahmedabad

Language proficiency: English, Hindi, Gujarati and Telugu

Address:- B503 Sagun Caasa

Near Prernatirth Jain Derasar

Jodhpur, Satellite Ahmedabad 380015

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