Recruitment Specialist

BRANDY TILLERY

CUSTOMER SUPPORT BALTIMORE, UNITED STATES 443-***-****

DETAILS

Baltimore

United States

443-***-****

ad0xyj@r.postjobfree.com

SKILLS

Scheduling

Social Media

Management

Coordinating

Sourcing

Customer Service

Teamwork

Talent Acquisition

Hospitality

Microsoft Windows

PROFILE

An experienced recruitment and customer support professional with 13 years of experience in serving clients and specializing in both agency and corporate sectors. EMPLOYMENT HISTORY

Resolution Specialist/Fraud at Walmart Associates, LLC February 2022 — November 2023

• Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues

• Resolved customer complaints quickly and effectively, resulting in a 6% reduction in customer attrition rate

• Demonstrated empathy and understanding when dealing with difficult customers, resulting in a 17% decrease in complaints

• Provided support to customers, resulting in a 20% increase in resolution time Recruiter Specialist at Hueman People Solutions, Remote March 2021 — January 2022

• Developed and implemented a comprehensive recruitment strategy that reduced time-to-fill by 8%

• Negotiated and closed offers with top candidates, resulting in a 6% increase in starting salaries

• Utilized an applicant tracking system (ATS) to manage candidate communication and ensure compliance with all applicable regulations

• Developed and maintained relationships with universities, career centers and professional organizations to increase candidate pipelines

• Used boolean searches for sourcing top candidates for each role. Recruiter Coordinator at Recruiter.com

September 2016 — January 2021

• Developed and implemented a social media recruitment strategy that increased brand awareness and engagement

• Prepared and distributed recruitment materials that accurately reflected the organization’s mission and values

• Analyzed applicant data to identify trends and improve recruitment strategies.

• Implemented an applicant tracking system that streamlined the recruitment process.

• Conducted initial phone screens and interviews with potential hires to assess their qualifications

• Wrote a series of job descriptions that accurately reflected the roles and responsibilities of each position

Recruitment Manager at Careers Unlimited, Remote

July 2009 — July 2016

• Collaborated with hiring managers to create job descriptions that accurately reflected the roles and responsibilities of each position

• Developed an effective interviewing strategy to identify the best candidates for each role

• Created a comprehensive set of recruitment policies and procedures to ensure a standardized and compliant recruitment process

• Designed and implemented a job evaluation system that ensured fair and equitable compensation across the organization

• Analyzed recruitment metrics to identify areas of improvement and recommended changes that resulted in a 5% reduction in time-to-hire

• Utilized recruitment marketing tactics to increase applicant numbers and drive candidate engagement

EDUCATION

Associate of Arts and science, Education University of Phoenix June 2009

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