DEIDRA STOCKTON

* ****** ***** **, *****, MD ****1 * Phone 443-***-**** * Email: ad0xxv@r.postjobfree.com

OBJECTIVE To administer my professional experience, education, energy, skills, and abilities to meet your organization’s goals, objectives, and timelines.

SUMMARY Enthusiastic, fast learner skilled in customer service and dealing with difficult people. Experienced 911 Operator for Washington, DC. Recognized for providing a calming approach to de-escalate problem behaviors. Known for adapting to various work settings and providing quality performance. Recognized as a supportive, hardworking, and reliable team member by colleagues.

Passionate and competent in early childhood education; adore working with preschoolers; and deeply committed to providing quality, learner-centered instruction focused on student success.

SKILLS MS Office Applications (10+ Years), Multi-Tasking (10+ Years), Multi-Line Phone System (10+ Years), Office Equipment (10+ Years), Customer Service (10+ Years), Filing (10+ Years), Data Entry (10+ Years), Detail Oriented (10+ Years)

EDUCATION B.A. Biblical & Theological Studies

Regent University – January 2023 – Present

GPA-- 3.83 Undergraduate Credit Hours -- 30

Epic Certification – January 2022

Early Childhood Education Certification.

Harford County Community College -- May 2018

Emergency Medical Dispatcher Certification –April 2008

Emergency Fire Dispatcher Certification – April 2008

Emergency Police Dispatcher Certification – April 2008

EXPERIENCE

Patient Registrar/Patient Service Coordinator III,

Johns Hopkins University – Lutherville, MD

May- 2023 – Present

Greeting patients professionally both in person and on the phone

Quickly answering or properly referring questions and issues

Optimizing provider schedules and patient satisfaction with efficient scheduling

Notifying providers of patient arrivals

Comforting patients by anticipating anxieties and effectively answering questions.

Communicating with doctors and patients about their status through emails, phone, and face-to-face conversations.

Managing patient accounts with contact, insurance, and financial information in a confidential manner.

Scheduling patients’ visits.

Collecting billing information for processing of payments

Transcribing referrals.

Ensuring service complies with the state and federal regulatory requirements.

Faxing, Scanning, and printing patient information for doctors and patients.

Patient Registrar/Patient Service Coordinator III, Johns Hopkins Hospital

– Baltimore, MD

January 2022 – May- 2023

Provided patients and healthcare workers with support.

Greeted patients in a friendly manner.

Checked In, Registered, and Scheduled patients for appointment in the Covid, Cardiac, and Surgical Clinics using the Epic.

Created and filed patient charts and records.

Scanned and maintained accurate patient information in Epic by recording and digitizing patient information.

Verified patient insurance, identification demographics and documentation.

Collected, processed, and completed billing and receipts invoices for patients.

Answered phone and redirected calls to the appropriate staffing locations throughout the clinical departments.

Child Care Director, Liberty Outreach Center - Baltimore, MD

March 2015 – March 2020

Directed and coordinated activities of teachers, volunteers, and administrational staff.

Determined distribution of funds for staff, supplies, materials, and equipment, and

authorized purchases.

Responsible to ensure facility safety, security, and maintenance.

Prepared annual budget and submitted proposals to solicit program funding.

Monitored students; progress and provide families and teachers with assistance in resolving any problems.

Designed and implemented programs to encourage family participation and foster.

positive relationships between families and staff.

Met with parents and staff to discuss individual goals for students and to address behavioral or learning problems.

Set program goals and help establish programs to carry them out.

Recruited, hired, trained, and evaluated staff and volunteers to ensure facility safety, security, and maintenance.

Prepared annual budget and submitted proposals to solicit program funding.

Monitored students' progress and provided families and teachers with assistance in resolving any problems.

Designed and implemented programs to encourage family participation and foster positive relationships between families and staff.

Met with parents and staff to discuss individual goals for students and to address behavioral or learning problems.

Set program goals and help establish programs to carry them out.

Recruited, hired, trained, and evaluated staff and volunteers.

Teacher Aide /Bus Aide, Baltimore County HeadStart - Essex, MD,

June 2012 - December 2012

Assisted children in boarding and exiting the bus.

Assisted driver in completion of daily sign on & off sheets, accounting by name all children getting on and off the bus.

Ensured that all children are secured in weight/height appropriate seatbelts or restraints and that while seated all adults use available seatbelts.

Visually observe the health of each child on the bus.

Ensured that any behavioral issues do not compromise the safety of any child on the bus or the ability of the bus driver to safely operate the vehicle.

Used age-appropriate communication skills with children on bus.

Collaborated with the bus driver to ensure that each child is delivered to the care of a responsible adult (authorized list) upon leaving bus.

Ensured that the responsible adult (authorized list) signs for the child upon leaving the bus.

Ensured that no child is ever left unattended while on the bus, following all procedures put in place to prevent a child being left behind.

Assisted the bus driver with any emergency situations following all rules and regulations as they pertain to school bus safety and child health.

Filled out accident/incident reports as appropriate.

911 Operator, Office of Unified Communications - Washington, DC

August 2009 – May 2011

Received, logged, and prioritized incoming emergency and non-emergency calls for service.

Provided assistance, information, and/or instructions to callers; directed and transferred calls to other State agencies as required.

Dispatched and maintained communication with police, fire, and/or emergency medical services personnel; monitors the location and status of field personnel.

Responded to inquiries from emergency response personnel; provides directions to incident scenes; logs the arrival time of responders and/or aid apparatus.

Coordinated response activities with outside agencies, public works personnel, search and rescue services, coroners, mortuaries, chaplains, towing companies, and/or other relevant parties.

Received and responded to information from alarm companies regarding commercial and residential properties; monitors County alarm systems; dispatches appropriate response personnel.

Researched and provided information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.

AFFILATIONS PrepwLove; Assistant & Driver (2019-Present)

Divine Holistic Cuisine; Founder/Director (2017-Present)

Liberty Outreach Center; Member/Minister (2015-Present)

For Women Only, Inc. (F.W.O.); Member (2007-Present)

References Available Upon Request

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