Samuel Ojo-Abraham

United Kingdom ad0xxd@r.postjobfree.com +353********* Scrum Master Delivery Lead SUMMARY

I am a dedicated and results-oriented Scrum Master with a proven track record in driving process improvement and facilitating agile transformations. With a servant leadership approach, I have successfully served as a change agent, empowering teams to deliver high-quality products and services. Exceptional stakeholder management skills allow me to collaborate effectively and ensure alignment between business goals and project outcomes. My expertise in risk resolution enables me to proactively identify and address potential obstacles, ensuring smooth project execution. With a strong focus on process improvement, I have successfully implemented Lean and Agile methodologies, resulting in improved efficiency and increased customer satisfaction

WORK EXPERIENCE

Scrum Master/Delivery lead Allied Irish Banks February 2020 - Present

• By evaluating and improving the DevOps practices related to release management, measured by the decrease in time from code check-in to production deployment, I supported onshore and offshore project teams to improve the flow of value through value streams.

• Created a weekly meetup for scrum masters to discuss cultural and organizational changes, resulting in a more open and transparent culture.

• Facilitated team decisions, meetings, and events to drive focus and solutions within the agile process by making decisions, and removing impediments.

• Closely monitor risks, dependencies, and constraints to offer timely resolutions for minimized project impact, by holding a weekly meeting with the team and stakeholders, and recording the identified risks in the risk register.

• Established a delivery rhythm, ensured common priorities, managed dependencies, and removed blockers and impediments by working with the Product Owner and the Development Team to meet each sprint goal.

• Collaborated with the Product Owners to build and iterate a product roadmap that met the needs of the program, and embedded a culture of continuous improvement within the teams, by facilitating workshops to generate improvement ideas, prioritizing them via a voting system, and tracking their progress via measurable metrics such as the number of bugs raised per sprint.

Scrum Master Bupa April 2017 - February 2020

• Facilitated team-wide agile retrospectives, identified critical impediments to team development, and navigated organizational obstacles in order to achieve team objectives.

• Achieved a 20% reduction in time-to-market for project deliverables, increased team velocity by 50%, and reduced the project backlog by 20%.

• Implemented Scrum processes that increased development throughput by 30% while maintaining team standards of excellence.

• Facilitated the adoption of agile practices such as definitions of done, standards of quality, and root cause analysis.

• Guided the team in developing an effective release plan, translating requirements into stories, and building reliable test cases.

• Consolidated user stories into Epics, decomposed stories into tasks, and collaborated with developers in estimating task completion.

Scrum Master Specsavers January 2016 - April 2017

• Facilitated the bi-weekly Scrum of Scrums in the absence of the Release Train Engineer to discuss progress in teams, share alignment news with the train from the business, and walk through the risk board, resulting in an increase in the number of items resolved.

• Removed the need for extensive manual regression testing by introducing Scrum and automated testing, bringing quality and productivity up to business quality and productivity standards while reducing risks.

• Worked with three teams to create and configure their Jira projects and use the data provided by Jira to help them reduce WIP and improve the flow of work. This led to a decrease in cycle time and a 30% decrease in WIP over a period of three months.

• Helped the teams define and maintain their “Definition of Done”, team charters, team guiding principles, and other scrum artifacts, resulting in a 95% increase in product quality.

• Accountable for managing a scrum master playbook for new hire scrum masters and experienced scrum masters to facilitate improvement in scrum ceremonies. Created a scrum master playbook that included retrospective activities, experiments, and tips on how to facilitate the scrum ceremonies.

• Facilitated retrospectives to uncover impediments, develop action plans, and experiment with ways of working to improve team health from 2.6 to 3.8 on the Team Health Check survey. Technical Support Analyst Specsavers December 2014 - January 2016

• Responded to customer inquiries in a timely manner, assessed customer needs, and resolved technical issues via remote and onsite support and troubleshooting.

• Reduced reported incidents by 30% and escalated complex technical issues to ensure rapid resolution of customer issues, assisting the customer with product installation and configuration.

• Resolved customer cases within the specified SLAs with a 98% satisfaction rate.

• Successfully supported the launch of a new product, enabling automated and error-free rollouts.

• Implemented and maintained multiple accounts with VPN connectivity and remote access to ensure secure data sharing.

• Developed, shared, and implemented best practices for remote technical support. AWARDS

Professional Scrum Master Scrum Org

Kanban Practitioner PSK Scrum Org

EDUCATION

BSc in Applied Physics NUI Galway Ireland

MSc in Nanotechnology University College Dublin Dublin SKILLS

Efficient Facilitation Prowess. Creating Safe Zone/environments. Change Agent and Process Improver. Sprint Management. Conflict Resolution and Impediment Remover. Servant Leadership and Effective Facilitation. Stakeholder Management. Reporting Team’s Status and Metrics Tracking. Great Team Player with a Pragmatic Approach. Bag Loads of Experience & Knowledge. Project Management, Process Improvement, and Process Mapping. Can absorb additional responsibilities. Can Coach, Teach, and Mentor Can deliver training or coaching seminars.

Technical Skills: Jira, Kanban, Extreme Programming, Scrum, Sdlc, Waterfall, Nexus, SAFe, Agile, Confluence, Slack, Zoom, Yammer, Teams, Trello