WORK EXPERIENCE

PERSONAL INFO

Date of Birth

Nationality

Marital Status

Gender

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**-**-****

Indian

Unmarried

Female

ABOUT ME

EXPERTISE

LANGUAGE SKILLS

FILME MUKHIM

Customer Service Officer [Jul 2022 - To date]

iCan Lanka (Pvt) Ltd Sri Lanka

Highly skilled Customer Service Professional with a proven track record of delivering exceptional client satisfaction. Extensive experience in various customer-facing roles, adept at handling inquiries, resolving issues, and building strong relationships.

Customer Service

Hospitality Management

Front Office Operations

Food and Beverage Service

Casino Operations

Conflict Resolution

Communication Skills

Sales and Marketing

Organizational Skills

Attention to Detail

Problem Solving

Interpersonal Skills

Time Management

Team Collaboration

Adaptability

Conflict Management

Computer Literacy

Upselling

Multilingual Abilities

Khasi

Hindi

+918*********

ad0xwc@r.postjobfree.com

No.55 Bakur Dawki, West Jaintia Hills, 793109 Shillong Meghalaya, India Handle customer inquiries and resolve issues promptly. Assist clients with product/service information & order processing. Maintain accurate customer records and update databases. Respond to emails and phone calls professionally and courteously. Process returns, refunds, and exchanges efficiently. Collaborate with team members to optimize customer satisfaction. Provide exceptional service to ensure customer retention. Follow company policies and procedures diligently. Guest Relations Executive [Feb 2020 -Sep 2022]

Bellagio Casino Sri Lanka

Warmly welcomes and greets arriving guests at the casino. Provides information about the casino, including available games. Assists guests in creating membership IDs or accounts. Coordinates flight ticket & hotel booking with ticketing department. Invites guests to participate in Online gaming with attractive offers. Arrange special services and amenities for VIP guests. Ensure the comfort and satisfaction of all guests. English

Front Office Associate [Apr 2018 -Feb 2020]

Big Daddy Casino Goa, India

Greet and welcome guests with a positive attitude. Handle check-ins and check-outs efficiently.

Assist guests with inquiries and provide accurate information. Informs guests about available gaming packages.

Maintain the cleanliness and organization of the front desk area. Process reservations and booking requests accurately. Provide exceptional customer service to enhance guest experience. Stewardess Food & Beverage Attendant [Mar 2017 - Apr 2018] Strike Casino Goa, Sri Lanka

Serve food & beverages to passengers with a courteous demeanor. Ensure the cleanliness and proper arrangement of dining areas. Assist in preparing and setting up the dining area for service. Handle passenger inquiries and provide menu information. Handle special dietary requests and accommodate passenger needs. Clear tables and clean dishes promptly after each meal service. Uphold a high standard of professionalism and hospitality. EDUCATION

9 TH PASS

Don Bosco Technical School Shillong

CUSTOMER SERVICE PROFESSIONAL

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