Customer Service Front Office
Resume:
WORK EXPERIENCE
PERSONAL INFO
Date of Birth
Nationality
Marital Status
Gender
—
—
—
—
Indian
Unmarried
Female
ABOUT ME
EXPERTISE
LANGUAGE SKILLS
FILME MUKHIM
Customer Service Officer [Jul 2022 - To date]
iCan Lanka (Pvt) Ltd Sri Lanka
Highly skilled Customer Service Professional with a proven track record of delivering exceptional client satisfaction. Extensive experience in various customer-facing roles, adept at handling inquiries, resolving issues, and building strong relationships.
Customer Service
Hospitality Management
Front Office Operations
Food and Beverage Service
Casino Operations
Conflict Resolution
Communication Skills
Sales and Marketing
Organizational Skills
Attention to Detail
Problem Solving
Interpersonal Skills
Time Management
Team Collaboration
Adaptability
Conflict Management
Computer Literacy
Upselling
Multilingual Abilities
Khasi
Hindi
*************@*****.***
No.55 Bakur Dawki, West Jaintia Hills, 793109 Shillong Meghalaya, India Handle customer inquiries and resolve issues promptly. Assist clients with product/service information & order processing. Maintain accurate customer records and update databases. Respond to emails and phone calls professionally and courteously. Process returns, refunds, and exchanges efficiently. Collaborate with team members to optimize customer satisfaction. Provide exceptional service to ensure customer retention. Follow company policies and procedures diligently. Guest Relations Executive [Feb 2020 -Sep 2022]
Bellagio Casino Sri Lanka
Warmly welcomes and greets arriving guests at the casino. Provides information about the casino, including available games. Assists guests in creating membership IDs or accounts. Coordinates flight ticket & hotel booking with ticketing department. Invites guests to participate in Online gaming with attractive offers. Arrange special services and amenities for VIP guests. Ensure the comfort and satisfaction of all guests. English
Front Office Associate [Apr 2018 -Feb 2020]
Big Daddy Casino Goa, India
Greet and welcome guests with a positive attitude. Handle check-ins and check-outs efficiently.
Assist guests with inquiries and provide accurate information. Informs guests about available gaming packages.
Maintain the cleanliness and organization of the front desk area. Process reservations and booking requests accurately. Provide exceptional customer service to enhance guest experience. Stewardess Food & Beverage Attendant [Mar 2017 - Apr 2018] Strike Casino Goa, Sri Lanka
Serve food & beverages to passengers with a courteous demeanor. Ensure the cleanliness and proper arrangement of dining areas. Assist in preparing and setting up the dining area for service. Handle passenger inquiries and provide menu information. Handle special dietary requests and accommodate passenger needs. Clear tables and clean dishes promptly after each meal service. Uphold a high standard of professionalism and hospitality. EDUCATION
9 TH PASS
Don Bosco Technical School Shillong
CUSTOMER SERVICE PROFESSIONAL
Contact this candidate