Home Health Customer Service

Darlene Fedder

**** ******* **.

Somerset, PA ***01

814-***-****

***********@*****.***

PROFESSIONAL SUMMARY

• Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30+ years of experience. Highly effective and comfortable working with people at all levels in organization.

• Dedicated Home Health Aid brings 6-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.

• Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. EXPERIENCE

Owner/Operator Self-employeed

Bloomsburg,PA July 1998 - April 2021

• Consulted with customers to assess needs and propose optimal solutions.

• Provided Home Cleaning services

• Provided Home Health Care services through Area of Aging

• Provided Landscaping services

Home Health Aide Family Care Home Health Agency

Bloomsburg, PA - May 2012 - May 2016

• Consulted with customers to assess needs and propose optimal solutions.

• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Followed nutritional plans to prepare optimal meals.

• Assisted disabled clients to support independence and well-being.

• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

• Administered medications to patients and remained vigilant for negative side effects.

• Cooked tasty, nourishing meals for patients to promote better nutrition.

• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

• Completed entries in log books, journals and care plans to accurately document and report patient progress.

EDUCATION

Rockwood Area High School, Rockwood PA GED

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