Customer Service Project Management
Resume:
Melanie Keith
Hogansville, GA *****
**************@*****.***
Self-directed management professional whom demonstrates excellence performance in the areas of leadership, customer service,
purchasing, sales and project management.
Work Experience
Business Operations Director
Interface
January 2014 to April 2019
Lead a team of 32 associates
Global contracts team - Strategic/National Accounts Interface Order Placement processes/order entry for US Created and developed best practices for ease of buying for our customers Reports/Matrix building using OBIEE/CRM
Order to Cash processes - workflow creation
Market Development Manager
Interface
April 2013 to January 2014
Develop US markets by segments with focus on end users Utilize CRM, McGraw Hill - Dodge and Eloqua
Support sales force efforts to maintain and grow their core business Research and obtain accurate and correct contact/account data to support Eloqua campaigns and build Oracle CRM database.
Work closely with sales team on portfolio accounts Regional Business Development/Sales Support
Interface
April 2010 to April 2013
Sales support covering Pacific North region.
Generate sales reports from CRM,
Update pipeline CRM database
Generate leads from Eloqua campaign efforts
Focus on Strategic Accounts
Business Opportunity Specialist, Sales Specialist
Interface
January 2009 to April 2010
Sales support for all non-portfolio accounts in CRM. Qualify cold leads, make cold calls, generate qualified leads to sales team Update CRM open/closed activities
Purchasing Clerk, Purchasing Coordinator, Buyer
Interface
December 2004 to January 2009
Contract and project management.
Managed marketing expenditures, packaging, tradeshow, print buys, Tactiles. 1
Partnered with R&D development/supplier selection
Partnered with marketing
Partnered with manufacturing supporting the supply room/MRO. Raw Material Buyer
Inflation Systems, Inc - Moses Lake, WA
February 1994 to May 2004
Promoted to RM Buyer
Negotiated vendor price and terms,
Responsible for C commodities.
$1.5 million savings through vendor negotiations.
MRO Buyer
Project management.
Negotiated service contracts
Reduced vendor base by 10%,
Centralized MRO purchases for three (3) Takata locations Customer Service Specialist
Interface - LaGrange, GA
July 1990 to July 1993
Supported 3 areas within Customer Service
Southwest Region Pod
Promoted to GSA customer service specialist
International Sales Support
Education
Associate
LaGrange College - LaGrange, GA
1985 to 1986
Jacksonville State University - Jacksonville, AL
1982 to 1984
Skills
• CRM Software
• Eloqua
• Data Modeling
• OBIEE
• Oracle
• Salesforce
• Microsoft SQL Server
• Requirements Gathering
• Business Intelligence
• SQL
• Business Analysis
• Business Requirements
• Data Warehouse
• Visio
• Application Development
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