Customer Service, Web Designer, Truck Driver, Call Center, Customer su
Resume:
Matthew Birchfield
Middle River, Maryland
************@*****.***
https://www.birchifield-design.com
Summary
Goal-oriented Web Developer with strong commitment to collaboration and solutions-oriented problem-solving various design software to develop customer-focused websites and designs. Committed to high standards of web design, user experience, usability and speed for multiple types of end-users. Successful at maintaining customer satisfaction through effective customer support. Solution-driven professional excelling in a highly collaborative work environment, finding solutions to challenges and focused on customer satisfaction. Experience building products for desktop, phone, and mobile app users, meeting the highest standards for web design, user experience, best practices, usability, and speed. Responding to challenges by designing and developing solutions and building web applications aligned to customer's services. Education
IADT Pittsburgh
Associates Degree in Visual Communication
Pittsburgh, PA
Graduated January 2003
• Associates Degree in Visual Communication IADT Pittsburgh, PA Collins College Tempe
Bachelor's Degree In Visual Communication
Tempe, Arizona
Graduated January 2004
• Bachelor's Degree In Visual Communication Collins College Tempe, AZ Professional Skills
Bootstrap, AngularJS, JavaScript, Drupal 6, SEO & SEM, Site Design,
PHP, HTML. CSS, PHP, Bootstrap, ColdFusion Wordpress Opencart Ad words
Salesforce Magneto Mura Web UI Web UE Web Design Web Database
Marketing, Social Media Marketing, User Interface, User Experience .NET, React, AWS,
DOT Certified, Twix Card Certified, Forklift Operator Certification Microsoft Office Suite, Call Center Experience, Customer Service Rep Employment History
AlloyWheel Repair Specialist
Customer Service Agent & Reman Driver
Baltimore, Maryland 21014
February 2023 – May 2023
Driving to and from to northern NJ to drop off and pick up customized wheels for clients
Working with different app platforms to explain in detail what kind of tire, size,make, and model to let my team know at the Baltimore Location what needs to be done
Building customer relationships with new and existing customers who would ask me about what kind of services we provide.
Detailing, Checking all the fluids, tires, lights, windshield wipers were always working correctly and making sure I follow direct directions from my superiors and the team at the shop . Jones Junctions
Customer Service Agent & Fleet wash Manager
Baltimore, Maryland 21014
March 2020 – February 2023
Detailing all cars on the Jones Junction lot
Delivering brand new and detailed cars to clients who buy our cars with the warranty that goes with it
Building customer relationships with Jones Junction staff.
Detailing, washing, and washing every single car on the car lot by myself with our fleet truck .
Experience going to the Belair Auto Auction every Thursday to make our cars, trucks, and SUVS to all types of different clients.
Kreg Therapeutics Medical Supply
Medical Supply Truck Driver
Baltimore, Maryland 21237
May 2019 – March 2020
DOT Certification
Delivering hospital bed’s throughout the MD, PA, DC, DE area for hospital patients including Wearing the proper PPE for COVID-19 & other infectious patients.
Building customer relationships with hospital staff and patients.
Knowing the OSHA Laws and regulations.
Experience Operating 16ft trucks, 20ft trucks, and forklifts.
Forklift Certified.
Floorco, LLC
Website Manager & Box Truck Driver
Baltimore, Maryland 21237
April 2016 – May 2019
Develop company sites using the Bootstrap, Content Management System Open Cart & with HTML 5 & SASS, & Bootstrap.
Developing a new website with Content Management System Open Cart & Word Press by creating the company's first online catalog to generate more profit & certain sign in registration forms, for the client's and the programmers.
Redeveloped old websites into new websites to make everything have the same look, feel, and symmetry across all platforms from Mobile, Tablet & Desktop, Using Google Chrome, Firefox, Internet Explorer 8, & Safari.
Implemented Google Paralytics, Google Ad Words & Webmaster Tools for Data Tracking and goal conversion rates.
Using the front end as well as back end development to make sure all websites were running smoothly by updating the sites with new content every couple of months to keep our sites in the top ten of google search.
Using different forms of a programming language such as java script, gulp, la ravel, and roll master to keep track of sales and creating new custom apps for our clients.
DOT Certification
Delivering carpet, hardwood, laminate flooring for our customer’s.
Building customer relationships throughout the PA, MD, NJ area.
Hands-on experience lifting up 50lbs or more with the carpet, laminate, padding while operating three different forklifts and the cutting machine for exact measurements.
Experience Operating 16ft trucks, 20ft trucks, and forklifts.
Forklift Certified.
Met labs, Inc
Digital Marketing Specialist
Baltimore, Maryland 21230
April 2014 – March 2016
Led cross-functional website to develop and implement a global advertising strategy for a million apparel brand.
Excellent customer service skills and a positive attitude as demonstrated by receiving numerous compliments from my superiors.
Served 85 through 95 customers per day with 100% accuracy compared to 70 customers a day for my peers.
Understanding how sales force works by generating more leads for the sales team as well as generating more traffic to the company website with research using google keywords, google analytic s, as well as other web, develops tools.
Checking landing pages through google analytic s to figure out new ways and layout to keep the company's conversion rates high and the bounce rates low.
G3 Group
Web Developer
Baltimore, Maryland 21237
March 2012 – April 2014
Creating and developing professional websites using the Content Management System Mura System combined with Cold Fusion language than showing our client's how to use the system to help generate more revenue from banners to ads, as well as creating their own landing pages to drive more traffic to their sites.
Developing websites in responsive format for the User Interface, User Experience to make sure everything looked the same from mobile, tablet and desktop versions.
Setting up clients websites for Google Analytic s & Google Ad Words, building websites from scratch using only a one-page layout creating the home page as well as inside pages once the home page was approved my management & client. One Source Imaging Solutions
Local Route Driver & Installer
Baltimore, Maryland 21236
March 2010 – November 2012
DOT Certification
Delivering copiers, fax machines, printers and other accessories for our customer’s.
Troubleshooting the networks to the customer's networks in order for them to use the correct machine for binding, printing, faxes and more.
Building customer relationships throughout the PA, MD, NJ area. CC&A Website Development
Front End Web Developer
Baltimore, Maryland 21236
January 2010 – January 2015
Creating and executing professional websites for executive clientele throughout Baltimore, DC, Virginia.
Search Engine Optimization for clients to stand out in google page ranking using a program called Website Auditor, as well as hoot suite for social media marketing.
Optimized websites and conversions web assets for speed and performance.
Used various technologies, including Dream weaver to make code repairs to the client's standards.
Analyzed requirements and designed, developed and implemented software applications for multiple websites.
Having conference calls and meetings with the client's to meet their demands and deadlines. M&M Mars Inc
Machine Operator
Cleveland, Tennessee
January 2007 – January 2010
Using precises measurements in the machine loading the correct paper, plastic, and boxes.
Wrapping up each pallet to the exact amount needed for each load, while operating gas and electric forklifts to the loading docks for shipment.
Using the lockout tag out system at the beginning and end for each shift with different color coding locks, so the next shift operator knew who was working the machine before.
Running and managing up to six employees with different stations to make sure the deadline was complete by the end pf each shift while running different shifts each week from first, second and third. Whirpool Maytag
Machine Operator
Cleveland, Tennessee
January 2004 – December 2006
Using precises measurements in the machine loading the correct screws as well ass bolts to go into each unit to make sure it runs properly..
Wrapping up each pallet to the exact amount needed for each load, while operating gas and electric forklifts to the loading docks for shipment.
Using the lockout tag out system at the beginning and end for each shift with different color coding locks, so the next shift operator knew who was working the machine before.
Working in the steel room to make sure each precise oven fits perfectly with the correct coating inside and out, so when it gets down to testing that there is nothing wrong with the oven or microwave. Monti’s La Casa Vieja
Banquet Cook / Food Runner / Sous Chef
Cleveland, Tennessee
May 2003 – January 2004
• Using precises measurements when prepping food in the morning for the night time crew as well as night time banquets.
• Cooking starting at 7am and working 12 hour days when I had to cook for over 200 guest in a matter of 20 mins as well as making sure all guest satisfaction was great
• Using the lockout tag out system at the beginning and end for every shift as well as correct labeling and doing orders and when delivery arrives cleaning, prepping and putting everything where it belongs according to OSHA standards.
• Working in the dining room area setting up for lunch and dinner when needed and kept in touch with the party planner was up to par for guest satisfactions.
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