Marie Calice

321-***-**** ad0xq1@r.postjobfree.com Orlando, FL www.LinkedIn.com/in/mariecalice

Summary

Enthusiastic healthcare administrator with a commitment to ensuring quality care for all patients. Experienced in managing urgent clinics and assisted living facilities and in working with hospital admissions. Seeks opportunities to collaborate with other professionals to foster an environment of learning and growth.

Optum Health (United Healthcare) Orlando, FL

Health service administration (Call center) January 2020- March 2023

• Obtains client information by answering telephone calls; interviewing clients; verifying information. The ability to multi-task and toggles numerous computer applications while simultaneously on a phone call with a customer

• Determines eligibility by comparing client information to requirements.

• Establishes policies by entering client information, confirming pricing. Inform clients by explaining procedures; answering questions; providing information.

• Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people from various backgrounds.

• Skilled in all areas of business development including strategic planning, budgeting, goal setting, scheduling, and execution. Customer Service and Communication: Provide clear and concise services, advice, and consulting to customers with a friendly and empathetic attitude and strong interpersonal and relationship building skills. Skills

• Highly proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Google Drive applications (Docs Sheets, Slides).

• Experienced with Database Management Systems such as MS Access & SQL query languages. Knowledgeable about customer relationship management software (CRM) like Salesforce & Zoho CRM. Excellent decision-making skills honed through experience working independently under tight deadlines.

United Healthcare Orlando, FL

Data Entry January 2017–December 2019

• Consistently maintained a 99% accuracy rate while entering large volumes of data into databases, resulting in improved data quality and increased efficiency.

• Developed and implemented new data entry procedures and standards, resulting in a 20% reduction in errors and a 15% increase in productivity.

• Collaborated with cross-functional teams to troubleshoot and resolve data entry errors, resulting in a 25% reduction in error resolution time. Data Analyst.

• Generated reports from databases and analyzed data to identify trends and patterns, providing valuable insights to inform business decisions and improve organizational performance.

• Performed data cleansing and validation to ensure accuracy and completeness of data, resulting in a 30% reduction in data errors and improved data quality.

• Created and maintained data entry forms, streamlining the data entry process and reducing the time required to enter data by 20%.

SKILLS & COMPETENCIES

• Data entry accuracy Data analysis

• Reporting Process improvement

• Data migration Data security

• Cross-functional collaboration Regulatory compliance

• Time management Attention to detail

• Troubleshooting Microsoft Office proficiency

• Typing speed Data quality management

• Customer satisfaction Database Management

CVS Caremark Orlando, FL

IT Support January 2016–December 2016

• Provided complete IT technical support services and assisted global management teams to ensure efficient business processes.

• Provided IT support services to the Application Management Group.

• System Administration Windows Environment

• Customer Service Database Administration

• Technical Support Network Configuration

• Software Installation Troubleshooting

Optum Health Orlando, FL

Patient Access Specialist January 2014 to December 2015

• Work closely with the department providers, managers, supervisors, staff members and the referral department.

• Maintains DM data and performs weekly reporting to the care teams within the markets and telephonic staff to assist with management of case loads

• Coordinate scheduling, process At Risk and Expedite referrals and work with contracted network providers outside our company. Helps patients regarding billing and insurance issues

• Generate and analyze purchasing, payroll, provider productivity, empanelment, missing charges, staffing and any other management requested rep Bank Of America Orlando, FL

Account representative (Payment System) November 2013- December 2013 Goal- To aggressively prospect maximizes sales, provide exemplary customer service

• The CCR professionally handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters.

• Must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Care's achievement of service level goals Rock Lake Elementary Orlando, FL

Substitute Teacher January 2008 - May 2009

• Direct the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons or units assign; go through the attendance according to the procedures of the school.

• Ensure an orderly and tidy classroom. Adhere to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure. Education

Jones High School Orlando, FL

High School Honors Diploma January 2006 – June 2009 Valencia Community College Orlando, FL

Associate in General Studies August 2009 – May 2012 University Of Central Florida Orlando, FL

Bachelor in Health Service Administration January 2014- May 2018 Advent Health School Orlando, FL

Master in Information Technology January 2021-

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