Phone 614-***-****

Barbara M i l l e r - L i n k Address 1016 Greeley Drive Galloway, Ohio 43119. e-mail ad0xpj@r.postjobfree.com

PROFESSIONAL SUMMARY

•Compassionate, highly motivated, hard worker with firm work ethic. Passion for working with youth who need guidance, direction and focus. Recent college graduate who pairs solid education with real world application. Sworn in as a Court Appointed Special Advocate within the Franklin County, Ohio court system Solid clerical and administrative experience, including inventory management activities.

•Proficient computer skills including MS Office Suite, Medi-Soft, Medical Manager, and PBSI software. Dedicated to continuous professional improvement, analytical and logic skills.

•Dedicated and performance focused with strong knowledge of medical billing and secretary practices and completion of Medical Secretary Certification.

•Recognized throughout career as focused results oriented professional with a meticulous eye for detail.

•Combines strong organizational and time management skills with technical medical office support skills to produce accurate results and above average collection rates.

•Communicates well with customers, physicians, service providers, colleagues and patient families to ensure organizations desired outcomes.

•Currently employed as a Case Manager 3 for Franklin County Children Services.

Social Service Skills

•Conducts thorough and engaging intake interviews ensuring rapport is established.

•Motivates clients to increase self-sufficiency and locate resources for improved quality of life.

•Teaches youth of various ages according to their learning style.

•Works well with diverse populations and ensures religious, ethnic, racial and personal views are respected while not compromising the role and purpose of agency intervention.

Customer Service

•Communicates well with customers, physicians, service providers, colleagues and patient families to ensure organizations desired outcomes. Skilled at gaining a clear understanding of customer’s needs and ensuring proper products and/or services are delivered in an expedient manner.

•Excellent communication skills-easily develops rapport to troubleshoot potential problems in person and telephonically.

•Multi-tasker-able to prioritize daily work goals to ensure desired outcomes are reached on a consistent basis.

“…she has exhibited the willingness to get requested tasks done in a timely manner and has exceeded the call beyond her duties as far as following up on any requested task. Barbara shows great enthusiasm in her job and has displayed great customer service skills throughout her assignment here at OSU. She demonstrates the willingness to learn; she is punctual and reliable and would be a great asset to any organization.” Dr. Anne A. McVey, Assistant Clinical Prof Ohio State University Director of Rehab Service

EDUCATION

Bachelor of Arts, Psychology and Human Relations-2011

Ohio Christian University, Circleville, Ohio (3.7 GPA-Magna Cum Laude)

Ethical and Legal Issues in Counseling

Diagnostic Evaluation and Personal Assessment

Theories and Techniques of Individual Counseling

Theories and Techniques of Group Counseling

Christian Excellence

Acts of the Apostles

Transformed Worldview

Abnormal Psychology

Methods of Counseling

Life Span Psychology Theories of Personality

Theories of personality

Social Psychology

Integrative Seminar Part 1

Spiritual Dimension s of Illness and Recovery

Learning, Memory and Cognition

Multi-Cultural Perspectives in Counseling

Integrative Seminar Part 2

Statistics

PROFESSIONAL EXPERIENCE and ACHIEVEMENTS

Caseworker 3/ Screening /Intake Department- Franklin County Children Services Columbus, Ohio 2011- Present

•Takes initial contacts to Agency either in person or over the telephone

•Provides counsel to individuals in need of crisis intervention or takes and processes referrals and makes necessary contacts.

•Practices cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.

•Contribute to the Agency’s goals by supporting staff who work directly with families, with their tasks of seeing children, reducing the length of stay for children placed out of their homes and keeping children safe once they have been returned to their homes.

•Screens clients by telephone and face to face for neglect and abuse; provides crisis counseling; process inquiries, referrals and complaints, channels inquiries and referrals to investigation units; informs caseworkers of crisis situations or other information regarding their cases.

•Assists referral sources to use agency or community resources; provides information and referral to entire community regarding services to families; directs cases to the appropriate agency.

•Monitors children brought to the agency by family, police, etc.

•Complete Safety Assessments, in home or out of home safety plans etc.

•Keeps track of daily activities by logging it into agency data base (SACWIS) and all other requirements as requested.

Case Worker 1-2 / Ongoing / Unit – Franklin County Children Services 2011- Present

•Under supervision, provides direct service through the following activities: visits homes and monitors case plan progress of the family; monitors and promotes stability and adjustment in all out of home placement settings; attends and/or coordinates meetings with collateral agencies; provides crisis intervention services; attends/testifies at court hearings; attends and actively participates in administrative case reviews; performs planned and emergency placements; supervises visits with parents; transports children/adults. May assist in the training and development of CWCI’s.

•Performs miscellaneous administrative duties such as: participating in supervisory conferences, scheduling visits, coordinating activities, preparing court related documents, traveling to homes/meetings, writing case plans including goals and treatment, completing CAPMIS assessments and SACWIS documentation, completing other necessary documents, reviewing data reports. Completes quality assurance of case information/reports and updates in the computer as necessary…

•Attends staff development training meetings and other unit meetings. Actively participates in any workgroup assignments.

•Employee actively seeks out opportunities to engage and/or locate family/kinship to support the family in strengthening their safety, permanency and wellbeing.

•Performs other related duties as assigned.

Medical Office Assistant/Collections Specialist/Front Desk – Academy Medical, Columbus, Ohio 2004 – 2006

•Performs clerical duties such as office support to physicians, executives, managers in a variety of settings.

•Distributes correspondence, answers multi-line telephones, makes travel arrangements and maintains files, performs bookkeeping duties, proof reads documents and creates materials for presentations.

•Greets clients and customers and acts as a liaison between departments. Contacts insurance agencies inquiring about claim status, status appeals and authorizations; handles requests from and collaborates with outside sources such as legal representation, physician offices, and insurance companies for information requests.

•Prepares patient statements and maintains patient accounts and all other requirements as requested.

Office Assistant/Collections - DOS Health, Columbus, Ohio 2003 – 2004

•Created and maintained databases, reports, files and correspondence using a variety of formats and software.

•Was instrumental in moving nearly 100% of accounts to closure to payment or settlement.

STNA, Whetstone Care Center / Westminster Thurber Convalescent Center, Columbus, Ohio 1996-2000

Provided direct care assistance with activities of daily living to individuals with Mental Retardation as well as the elderly.

VOLUNTEER EXPERIENCE

Court Appointed Special Advocates (CASA) of Franklin County- Sworn in May 2011

Children’s Church Teacher (Church of Christ of the Apostolic Faith) 1-2 graders

Vice President of Biblical Wives (Church of Christ of the Apostolic Faith) Women’s Ministry

Devoted Hearts (Women’s Biblical Book Club & In-home Bible Study)

Administrative Duties/ Lay Counseling (Faith Based Counseling)

TRAINING CERTIFICATES

Breakthrough Biblical Counseling - Breakthrough Reconciliation Ministries, International- 72 Hour Course - 2005 Medical Secretary Training Certificate, Graham Tech, Columbus, Ohio – 2002

MR/DD Training Certificate - 2005

State Tested Nurse Assistant -STNA

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