Dorothy Ogedah

Irvington, NJ *****

862-***-****– ad0xpi@r.postjobfree.com

Professional Summary

Expert in planning daily routes and assignments to meet dispatching goals. Always exceeds expectations with a proactive and hardworking approach. Demonstrated talents in schedule and records management with great attention to detail and problem-solving abilities. Focused on meeting daily performance targets without error and continuously improving operations. Handles stress well and quickly flexes with changing demands to consistently meet objectives.

Skills

Problem Solving

Order Fulfillment

Product Tagging and Categorization

Shelving and Storage

Good Communication skills

Inventory Recordkeeping

Customer Relationships

Strong Attention to Detail

Microsoft word and Power point.

Work History

02/2021 to current

08/2019 to 02/2021

Customer Service Representative

Amazon - Remote

Work with clients who have complaints, orders, or require information about products/services purchased from the organization.

Provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Support operations in ensuring orders are fulfilled in a timely manner.

Answer inbound calls from customers regarding purchases.

Make outbound calls to vendors following up on product delivery to warehouses.

Learning Trainer– Carteret, NJ

Amazon

Conduct on-boarding of new hires.

Train and coach learning ambassadors.

Write daily reports on Associate performance.

Audit and coach Associates on quality and productivity.

Cross Train associates in different production paths to improve department staffing and productivity.

Grant permissions to associates through their managers.

Supervise new associates and help them get comfortable in their path of work.

Ensure associates are following standard work procedure while working

11/2016 to 01/2018

Program Coordinator

Community Action Organization – Juba, N/A

Program implementation, supervise and provide technical support to team in implementation of child protection in emergency activities.

Ensure timely donor, internal and external timely reporting.

Actively contribute to proposal writing and budget/strategy development.

Monitor quality of program at large, case management in particular.

Manage, Supervise and build capacity of child protection team and volunteers associated with program through mentoring, internal and external training.

Asses and address issues of communication and work relationships between host organizations and interns.

Assist with and maintain program records and files, and perform routine administrative tasks.

· Provide translation when necessary.

Reserved classrooms and meeting rooms across campus for program activities and managed room list

Managed web content updates and ongoing site maintenance to provide students with easy information access

Designed program implementation and maintenance plan

Gathered and organized printed materials required for program participation

Organized and managed program development from conception through successful execution

Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings

Prepared monthly reports on sales trends for upper management

Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters

01/2013 to 10/2016

Monitoring and Evaluation Officer

Kapoeta Mission Hospital – Kapoeta, South Sudan

Reporting: Data collection verification and Programmatic reports analysis on DHIS, PUDR and timely writing of monthly, quarterly and annual related reports/statistics.

Management: Supervised, coordinated and oversaw operations of data collection.

Provided on Job training on data management to all Medical Staff.

Collaboration: Liaised with other Project Officers on joint data analysis and reporting activities

Represented Caritas Torit in inter-agency meetings on issues relating to data management of ongoing clinical programs

In liaison with the Medical Superintendent /head nurse/ Administrator and coordinator, coordinated all clinical data reporting

Ensured weekly, monthly, Quarterly and Annual reports were submitted in time at all Levels

Education

10/2012

Bachelor of Arts: Development Studies

Bugema University - Kampala,Uganda

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