Real Estate Business Operations
Resume:
SHANNON S. DIAZ
Flowery Branch, GA 30542
**************@*****.***
770-***-**** mobile
PROFILE:
Experienced Mortgage Professional skilled in loan processing management, training and process development specifically in the banking/real estate/financial industries. I pride myself on continuously learning, conquering difficult tasks, remaining humble, and actively looking for ways to improve my skill set. WORK EXPERIENCE:
SD IMAGINE FORWARD GROUP
Freelance – Business Operations/Administrative June 2022 to Present
• Analyze clients' business operations, processes, and challenges.
• Identify opportunities for improvement and growth.
• Provide clear communication and updates throughout the consulting engagement.
• Develop customized business strategies and plans.
• Define clear objectives and key performance indicators (KPIs).
• Create actionable roadmaps for clients to achieve their goals. INTEREST MORTGAGE, REMOTE
Operations Training Manager Sept 2021 to June 2022
• Member of core leadership team for start-up lender responsible for creating, implementing and providing training to New Hires on processes and procedures
• Mentored team members, increased quality of customer service and implemented best practices across all levels.
• Developed, created, and implemented user guides for company-wide training efforts.
• Observed trainees during class; evaluated and documented performance
• Conducted needs assessments with department managers to identify training requirements.
• Created and presented solutions to resolve productivity and performance issues identified during the evaluation process
• Kept the knowledge base current according to industry changes in compliance with regulations INTEREST MORTGAGE, REMOTE
Processing Manager April 2021 to Sept 2021
• Responsible for overseeing daily operations of the processing department.
• Monitored processing team member’s pipelines to ensure SLAs were met.
• Implemented processing procedures and workflow
• Assisted with development and integration of LOS system functionality.
• Developed and performed ongoing training of processing team members
• Developed relationships with third party vendors
• Worked closely with leadership team and partners regarding cohesive strategies across all departments.
• Performed evaluations of processing teams' performance and addressed areas of concern. ONTO MORTGAGE COMPANY – REMOTE
Senior Loan Processor August 2020 to April 2021
• Able to work independently and handle multiple priorities under pressure of deadline and
• time restraints.
• Managed pipeline of 50 loans which included FHA, VA, Conventional refinances and purchases
• Closed 35 loans per month consistently
• Review file when received and order or oversee the ordering of all appropriate documents
• Ensure accuracy of loan documentation by reviewing and analyzing all aspects of the mortgage loan file.
• Run appropriate AUS on each file, verify and validate AUS findings and document file accordingly.
• Interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow
• Prepare a complete and concise loan file with timely submission to underwriting and closing to meet scheduled contract or other predetermined deadlines. Ensure that all conditions have or will be met prior to providing the file to the closing department for preparation of closing documents. K FORCE GLOBAL SOLUTIONS REMOTE
Loan Analyst January 2020 to August 2020
• Contract assignment working for the Small Business Administration, specifically Paycheck Protection Plan. Responsible for analyzing small business applications and required documentation for paycheck forgiveness plan.
BANK OF ENGLAND
Senior Loan Processor July 2018 to Jan 2020
• Review file when received and order or oversee the ordering of all appropriate documents
• Ensure accuracy of loan documentation by reviewing and analyzing all aspects of the mortgage loan file.
• Run appropriate AUS on each file, verify and validate AUS findings and document file accordingly.
• Interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow
• Prepare a complete and concise loan file with timely submission to underwriting and closing to meet scheduled contract or other predetermined deadlines. Ensure that all conditions have or will be met prior to providing the file to the closing department for preparation of closing documents.
• Processed FHA, VA, and conventional refinance and purchase loans GUARANTY MORTGAGE SERVICES
Loan Processor August 2016 to July 2018
• Review file when received and order or oversee the ordering of all appropriate documents
• Ensure accuracy of loan documentation by reviewing and analyzing all aspects of the mortgage loan file.
• Run appropriate AUS on each file, verify and validate AUS findings and document file accordingly.
• Interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow
• Prepare a complete and concise loan file with timely submission to underwriting and closing to meet scheduled contract or other predetermined deadlines. Ensure that all conditions have or will be met prior to providing the file to the closing department for preparation of closing documents.
• Processed FHA, VA, and conventional refinance and purchase loans
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