Chennell Gibson

Customer Service/Sales Associate/Retail

Profile

Experienced and skillful Inbound Customer Service

Agent providing high quality service to callers, working address and meeting all needs. Adept at following

communication scripts to properly handle various

needs in a poised and professional manner. Proven

track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of

delivering the mission of a brand with each and every action and interaction that takes place involving

customers.

Employment History

Customer Service Representative - Remote at Blue

Cross Blue Shield, Las Vegas, NV

February 2020 — September 2022

• Provided customers with quality assistance through phone calls, emails, and internet chats.

• Answered phone calls and provided callers with

pertinent information and assistance.

• Built a strong working knowledge of the company

procedures and protocols.

• Accurately verified information and updated

information databases as necessary.

• Redirected calls as needed and worked with my

supervisor to address any outstanding issues or

concerns.

Education

High School Diploma, Sierra Vista High School, Las Vegas, NV August 2015 — May 2019

Associates degree, College of Southern Nevada,

Las Vegas, NV August 2023

Part-time student NEXT FALL

References

Yasmine Brown from State Farm

ad0xno@r.postjobfree.com

1-623-***-****

Extra-curricular activities

New Antioch Christian Fellowship, Las Vegas, NV

December 2011

• Out L.O.U.D. Mime Group - Member of expressive

dance group that performs throughout Las Vegas

church arenas, treasurer, costume designer, and assist with choreography.

Details

850 E Desert Inn Rd

Las Vegas, 89109

United States

702-***-****

ad0xno@r.postjobfree.com

Date of birth

03/03/2001

Skills

Leadership Skills

Ability to Work Under Pressure

Microsoft Excel

Microsoft Office

Computer Skills

Fast Learner

Creative Problem Solving Ability to Work in a Team Customer Service Skills

Hobbies

Choreography

Reading

Styling hair

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