Charise Williams

***-** ** ****, ****** Hills, NY 11375

Cell: 718-***-**** • ad0xn7@r.postjobfree.com

EXPERIENCE:

Suez/ Veolia - New York, New York June 2021 – June 2023 Global Collections Specialist - Finance

• Resolved and managed all financial disputes between clients involving all project Global accounts.

• Reduced over all bad debt balances by more than 50 percent through establishing client relationships and regular collection follow ups

• Managed a portfolio of local government utilities, clients, and service companies with contracts valued at million plus

• Researched, monitored, analyzed and reviewed all daily financial information in SAP, Sapphire SAP, SharePoint and Tableau as well as sent client statements by providing payment updates and uploading invoice documentation onto various client portal websites for payments.

• Instructed cash application teams to make billing adjustments, update master data files and credit adjustments.

• Provided weekly collection progress reports from Tableau to team leads for all outstanding issues in order to meet financial targets.

• Collaborated with sales and financial teams on all disputed past due issues involving purchase orders and tax-ex- empt certificates

• Participated in weekly meetings with financial team leads to reduce overall bad debt report and assist the company in meeting financial goals

• Act as a Liaison between the cash application and the sales team to resolve payment issues involving purchase or- ders, credit memos and tax-exempt certificates issues.

• Contributed duties and duties included to improve internal processes in order to increase business Fox Cable Networks - New York New York January 2021 - May 2021 Collections Analyst/Digital

• Researched and analyzed all digital accounts over 30 days and submitted past due invoices to holding company’s and agencies

• Reduced overall aging report by over 50 percent by building and maintaining relationship with clients

• Established payment plans for accounts placed on hold, instructed internal AR team to make cash application and invoice adjustments for unapplied cash

• Uploaded all accounts onto portal systems and JIRA ticket system and followed up for media approvals, pro- vided weekly statements to clients for payment updates and followed up with A/P departments and treasury

• Weekly meeting with VP for collection progress and updates on all accounts

• Liaison between Internal Sales teams and client to resolve any payment issues with insertion orders, purchase orders in Salesforce

Criteo - New York, NY May 2020 - November 2020

Collection Analyst /Global Sales Operations

• Analyzed, researched and collected all outstanding payments over 30 days and provided statements and re- submitted past due invoices using information from Salesforce and SAP.

• Uploaded invoices onto client’s various portal systems

• Reviewed Business Analytics report to assist with collections and advise sales team

• Liaison between Sales team and clients to resolve payment issues regarding insertion orders and purchase orders. Paused clients in Salesforce for non-payments and established payment plans with clients

• Instructed finance team to clear invoices, adjust and apply unallocated funds

• Provided monthly and weekly updates to CFO and Controller on collection progress

• Reached required monthly target and reduced over all aging report by over 50 percent Adstream - New York, NY June 2019 - February 2020

Contract work /Collections Analyst

Reviewed all monthly statements, and resubmitted invoices to clients for all items over 30 to 121 days

. Conducted monthly meetings with internal sales team by providing updates on all account activity

. Research and collection follow up with clients regarding purchase orders, terms of agreements and worked closely with clients’ accounts payables department to ensure payments

. Analyzed aging report and recorded cash collection progress on a weekly basis to the CFO

. Accessed banking and client portal system to retrieve daily cash payments and complete cash application Interactive Advertising Bureau September 2018 - March 2019 Collections Analyst/Finance

. Analyzed aging report and reconciled aging level

. Liaison between sales team and client to resolve payment issues

. Conducted weekly meetings with CFO and department heads on current payment status and situations

. Performed billing analysis and billing adjustments

. Conducted invoice resubmissions and negotiated installment plans for payments Spotify - New York, NY June 2017 - September 2018

Collections Analyst

. Worked closely with internal sales team to resolve all payment issues with clients and ensure all insertion orders, bill rates and payment terms were uploaded and correct in Salesforce.

. Collections duties included account reviews, reconciling aging levels, verified account balances, applying payments, monitoring collection activities, resubmission of invoices and updating accounts in compliance with established corporate policies and procedures. Uploaded invoices and statements on to the JIRA ticket system for clients to review and issue payments.

. Worked with Portfolio that included over 200 past due accounts ranging from 30 to over 180 days delinquent for onshore and offshore accounts. Reduced overall aging by over 50 percent and maintained targeted DSO. Analyzed aging report and followed up on all accounts listed for suspension in google docs.

. Instructed cash applications and accounts receivables department to perform write offs, adjustments and create credit memos based on system information in Sales force and NetSuite/Dunning. Howard Sloan - New York, NY July 2016 - December 2016 Finance Coordinator/Accounts Receivables

• Worked closely with sales team analyzing all weekly billing, confirming rates, and job orders to ensure assignments for matter numbers were correct in CRM.

• Tracked all issues using CRM system for entire sales team, updated CFO regarding all past due accounts over 90 days and re-submitted invoices and collection follow ups on all electronic invoices.

• Uploaded weekly invoices onto Colloborati, Tymetrix, Serengeti and Barclay Portal systems for processing, researched all open accounts and helped decreased aging report by large margins, regular contact with accounts payable departments regarding past due amounts, processed all credit and debit memos. Axion Management - New York, NY August 2014 - April 2016 Accounts Receivable Manager

• Research and Collection follow-up calls on all outstanding accounts, tracked and recorded all client issues onto focus report, reviewed and approved cash report before final application sent to offshore. Accessed Daily Wells Fargo banking system to retrieve client payment information.

• Effectively negotiated payment arrangements with clients and worked closely with business developers to ensure account accuracy to help expedite payments. Accessed Daily Wells Fargo banking system to retrieve client payment information.

• Accounts receivable duties, including estimates for clients, resubmission of invoices to clients, analysis of billing information, accounts receivable aging and prepared statements on an as needed basis. Regular con- tact with client department heads and accounts payable departments.

• Reduced overall aging report by over 50 percent and increased sales, provided daily and weekly update of overall cash flow to CFO on weekly basis.

Manpower Group, Inc. / Right Management - New York, NY March 2011 - May 2013 Project Finance Coordinator

• Prepared monthly billing, drafts and sales adjustments for entire Northeast Region and collected all past due amounts on past due invoices. Tracked all billing information for clients and posted resolutions and discrep- ancies onto Booked Business reports

• Processed re-billable expenses as well as matched, batched and coded vendor invoices entering information onto the Concur System for pay-rollers and independent contractors.

• Prepared forecasting and analysis for entire Northeast Region and posted information onto the SharePoint website.

• Processed SOW's, deliverables and reviewed salesforce.com, letters of agreement to determine payment to coaches as well provided allocation of sales and deliver revenue for region.

• Prepared Market and Regional templates on a Mid-Month and quarterly basis for sales team and reported final roll-up to GM for company shareholders.

Robert Half International - New York, NY May 2009 - March 2011 Finance Coordinator/Accounts Payable

• Williams & Sonoma - Responsibilities include Brand Reporting of all monthly, yearly and quarterly data to district managers daily and uploading reports to store wide web for retail stores in the West Elm division and converting reports to PDF files daily.

• Coordination of invoices approval process ensuring business partners adhere to all company accounting policies and management and invoice resolution with Accounts Payables.

• Accounts payable responsibilities involving tracking of all invoices, issuing checks to vendors and purchasing foreign currency and converting to local currency, coding all invoices reviewed and resolved all payment issues.

Volt Information Sciences - New York, NY March 2003 - March 2009 Accounts Payable Analyst

• Worked with 18 on-line systems to retrieve information for various accounts.

• Prepared spreadsheets and manipulated data advising corporate office to adjust and release payments for all business units. Prepared all payrolls for 4 branch locations. Liaison between vendor accounting department and customer.

• Reviewed A/R/AP reports and provided vendor with information regarding all payments. Audit and coding of all invoices for processing. Tracked all invoices about expired purchase orders, rate problems and ex- pense discrepancies. Treated unresolved spreadsheets and submitted to vendors. Research and collection follow up for all outstanding accounts. Prepared debit and credit Memos

• Process all payroll adjustments, salary increases, salary advances and bonus payments and verify all direct deposits. Worked with Trial Balance, Payroll Register, e-invoicing and forecasting payment dates for ven- dors.

EDUCATION:

Baruch College, New York, NY - Major: Finance 2015-Present Long Island University, Brooklyn, NY - Major: Business Administration SKILLS:

Word, Excel, PeopleSoft 7.3, 8.5, SharePoint, Tableau, Right Track, NetSuite, Outlook, Access, Vendor Management System (VMS), AS400/JD Edwards, Field Glass, Web Supplier Portal, Concur, Microsoft Dynamics CRM, Great Plains, SAP

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