Scrum Master

YENULOME C. KONLAN

678-***-**** • *******@*****.***

GROWTH-ORIENTED SCRUM MASTER

Scrum Master • Agile Practices • Program Manger • Risk Management • Scrum Ceremonies

Agile Frameworks

Servant Leadership

Coaching

Mentoring

Metrics

Scrum Maturity

Conflict Resolution

Capacity and velocity Planning

Cross-functional Teams

WORK EXPERIENCE

New points Technology Solution Oct 2022-Present

Scrum master

Lead the numerous Scrum/ SAFe events and act as the Scrum Master for two or more teams.

Facilitate the scrum process with cross functional impact that involve moderately complex projects work.

Leads the scrum teams to follow Agile and Scrum practices to actively promote prioritization, team readiness, and commitment for each Sprint.

Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team delivery and performance.

Provide daily support to SCRUM Teams, manage scrum process, and support the project prioritization.

Knowledgeable in Agile methodology and scrum to be able to educate others. Also act as a liaison between the scrum team and product owner and maintain a safe working environment for the team by helping with conflict resolution.

Clear roadblocks and insulate SCRUM teams from interruptions.

Train and support assigned scrum teams in agile practices and principles.

Leverage past experiences to train and coach on stabilizing and driving predictability for assigned scrum team.

Promote positive team dynamics and good communication.

Track sprint goals and metrics to drive team-level improvements through burn- down, down-up chart.

Facilitate and track continuous improvement goals focused on creating self-organized and high-performing teams.

Ensure entire software development lifecycle (SDLC) practices are understood and practiced on assigned teams.

Partner with Product Owner to prioritize work through the backlog and manage other scrum artifacts.

Reviewing sprint progress to ensure the latest work status is captured and updated as appropriate.

Ensuring teams manage work and priorities effectively, all team members are engaged, and all work is captured in the backlog.

Enable teams to realize their mission and objectives and deliver on their KPIs

Driving members to anticipate and resolve potential blockers (e.g., resource constraints), and ensuring impediments and blockers are removed or escalated as needed.

Ensuring that teams are interacting with dependent stakeholders effectively.

Maintaining and updating team process metrics and artifacts to ensure accurate and transparent communications to Product Owner and other stakeholders.

Measuring team output over time using creating burn-down charts

Identify continuous improvement opportunities and best practices to progress the work of the team.

Engaging and partnering with Agile Coaches and Scrum masters to help identify and deliver training needs to support Agile practices.

Observing and engaging with individual team members to identify opportunities to improve Agile performance and effectiveness, bringing a continuous improvement and "MVP" mindset to the teamwork.

Work with teams to embed and reinforce Agile practices and behaviors and ensure their maturity.

Working with senior leadership to facilitate and lead Agile ways of working within the teams.

Fiserv Nov 2021 – July 2022

Scrum Master

Facilitate the coordination of Scrum ceremonies, including sprint planning, daily stand-up, sprint review, and sprint retrospective with teams.

Achieved high-performance levels by analyzing areas of strength and improvement.

work on product backlog with product owner by organizing backlog refinement meetings with the team to make sure user stories are groomed and prioritized.

Championed improvement strategies by reducing dependencies and improving communication.

Partner with discipline managers about governance policies and adherence to corporate standards

Collaborate with fellow scrum masters, product owners, teammates, and managers to resolve issues and achieve goals.

Worked with 21 team members to deliver great quality products to our clients.

Mentored the team on velocity and capacity planning to help us improve on our delivery of the product which was a success 15% compared to what they did before.

Lead 3 agile teams as the scrum master and team member.

Worked collaboratively with the product owners, program and project managers and teams’ members to give input and support to the strategic direction of the product.

Motivate and supports team members and escalate key risks and issues to ensure the team’s effectiveness.

Use agile tools and knowledge to make sure all blocking issues are resolved quickly.

Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members.

Work with the Product manager & Product Owner to ensure a robust, prioritized backlog is available.

Supports Product owner in understanding and communicating team effectiveness and performance.

Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team.

Coordinates cross-team dependencies with other Scrum masters and participates in Agile Community of Practice.

Escalates issues that require executive attention and support organizational initiatives and develop strategies and programs to promote initiatives.

Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership.

Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization.

Responsible for balancing workload to optimize the effectiveness of project development and management.

Performs analysis to determine the root cause of challenges and provides solutions for improved operational and process performance.

HBC July 2021 - Oct 2021

Scrum Master

●Coached and worked with 3 teams on Scrum practices and developed solid competencies in Agile principles.

●Utilize and improve usage of JIRA, Excel, and Confluence, as a tool to monitor and manage sprint success through burndown chart and capacity planning.

●Provided support to the team using a servant leadership style whenever possible.

●Worked with on-shore and off-shore team, Guided, and coached them on how to implement Agile practices and principles to deliver high quality products and services to our customers.

●My team and I completed a two-week sprint 75% without a rollover which was one of the major successes.

●Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

●Highly successful in enabling teams to self-organize, self-manage, and deliver above expectations.

●Manage the different personalities and demands of the team members, Product Owner, and stakeholders.

●Help teams self-organize and self-manage.

●Organize and facilitate daily stand-up meetings reviews estimation retrospectives sprint and release planning demos burndown tracking and other Scrum-related meetings.

●Work collaboratively with Business and IT partner teams to support development and software delivery.

●Assist the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.

● Removes impediments and makes issues and problems visible. Escalates as necessary.

●Ensure development team is working efficiently towards Sprint goals.

●Coach and mentor, the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.

●Ensure the development teams are practicing the core agile principles of collaboration prioritization, team accountability and visibility.

●Ensure cross functional coordination (analyst’s developers and testers) occurs early and often.

●Recommend improvements and assist in changes to best practice.

●Identify and manage issues and jeopardies with a clear grasp of the challenges/options until resolved.

Amazon Feb 2020 - July 2021

Scrum Master

●Escalated and radiated impediments for resolution while identifying and mitigating risk.

●Engaged multiple roles and stakeholders in critical discussions for consensus building.

●Supported and educated our evolving Product organization, especially on grooming and maintaining the product and sprint backlog as well as track to key performance metrics

●Ability to coach and build self-organizing and cross functional agile teams, with proven success rate of meeting deadlines and reducing project cost in agile environments.

●Mitigate all risks and issues "real-time" executing resolutions on demand.

●Possess excellent interpersonal skills and ability to work with diverse teams with diverse personalities during high pressure scenarios within extremely tight deadlines.

●Demonstrate awareness of Agile technology practices (e.g. Test Driven Development Continuous Integration).

●Demonstrate ability to analyze project issues and challenges and proactively define alternatives.

●Demonstrate ability to work closely with delivery teams to establish expectations and ensure tasks remain on track.

●Demonstrate proficiency in Budget management.

●Identify/track/resolve dependencies and resolve all the impediments for the team.

●Track feature/capability completion

●Defects management:

●Facilitate contextual adoption of the Scrum Framework, including daily scrum, sprint planning, backlog refinement, sprint reviews & retrospectives, and other related team and intra-team meetings.

●Facilitate contextual adoption of Lean Thinking, including visualization and continuous optimization of delivery flow using the Kanban Method

●Facilitate and participate in scaled events, including cross-team planning, delivery synchronization, and systems-level inspect & adapt.

●Sustain and promote usage of information radiators for the teams and broader organization Planning.

Uber Nov 2018 - Jan 2020

Scrum Master

●Identified and facilitated dependencies between Scrum teams while preventing delays.

●Resolved impediments and built strong relationships between project stakeholders.

●I am well-versed in coordinating software development life cycle (SDLC) projects with co-located, distributed and offshore teams. Strong knowledge and experience using other agile frameworks like Kanban and XP.

●Created a blame free environment that encourages openness, communication, and collaboration.

●Educated teams on how to deal with failures and encourage an attitude of learning from experiences.

●Prepare and facilitate quarterly, release, and sprint planning with the product owner and the team.

●Guide Feature and Story-level refinement to the Definition of "Ready" in preparation for the next quarter and upcoming sprints

●Work with the team and Product Owner/Managers to maintain a healthy backlog and rolling short and mid-term planning for upcoming releases Team Support

●Able to put ego to the side and the "desire to control" the team by teaching and mentoring increasing levels of self-organizing Behavior.

●Engage the organization to remove impediments to the team’s ability to perform by working closely with the team and stakeholders, including product owners/managers, leadership, and other teams.

●Support communication of delivery progress, gaps, and obstacles with a wide variety of stakeholders; coach product owners/managers to play an active role in stakeholder engagement.

●Facilitate cross-team orchestration, tracking and following up with internal and external dependencies.

●Act as a buffer between external distractions and the focused environment the team needs to be successful. Where beneficial, protect the team and minimize disruptions.

●Forms and guides teams to high performance by helping the team navigate interpersonal conflicts, challenges, and opportunities for growth. Create and sustain an environment of psychological safety and trust among team members, and between the team and the larger organization.

●Works with team to co-create and refine team working agreement, definition of "ready", and definition of "done”.

●Encourages brainstorming, creative thinking, open minds, equal voice and perspective sharing. Encourages the team to be confident and courageous, thinking outside the box.

●Collect and share transparent team metrics with teams, recommend new metrics for the team's context, and foster continuous improvement conversations using metrics Advice and Guidance

●Coaches the team on Lean, Agile, and Scrum principles with a goal of continuous improvement. Able to subtly observe team dynamics, recognize strengths and growth opportunities of individual team members and her/himself, and invite team members into coaching conversations to inspire learning and growth.

●Promote teamwork to enable Lean flow of value and achieving sprint goals.

●Participate in scaling Lean/Agile adoption throughout adjacent areas of the organization.

First National Bank Dec 2015 - Sep 2018

Scrum Master

●Facilitated the creation and adoption of working agreements and definitions of ready/definition of done, including the use of appropriate tools, standards, and best practices.

●Removed impediments to keep the team on track plus shield the team from distractions to keep them focused on their plan to accomplish the Sprint.

●Understood individual and collective team issues and socially connect with team members at a deeper level to build long-term relationships and create a healthy work environment.

●Identified risks early and worked with the team to mitigate them.

●Transformed team from water to scrum using Agile practices.

●Experience influencing positive and impactful change in organizations working towards Lean/Agile adoption, learning, and growth.

●Experience with applying test automation, continuous integration, and continuous delivery capabilities to achieve delivery speed and operational stability.

●Willing and able to receive constructive feedback and advice with a growth mindset.

●Excellent written, verbal, and interpersonal communication skills, particularly in a virtual video environment over Microsoft Teams

●Manages time extremely well, can quickly sense when an issue needs to be discussed or triaged.

●Ability to dive into the details when applicable, ask probing questions with curiosity, and sense when and how to take action to enable the team's growth.

EDUCATION

Metropolitan College of New York 2017

Bachelor’s Degree, Human Services

TECHNOLOGIES & CERTIFICATIONS

Technologies: Rally, Jira, Excel, Confluence

Certifications: Certified Scrum Master (CSM), Certified SAFe 5 Advanced Scrum Master (SASM)

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