Thomas Rhodes

**** *. ********* ** **., Glendale, AZ, 85302 Cell: 602-***-**** Email: ad0xlr@r.postjobfree.com

OBJECTIVE

Forward thinking, highly capable IT professional with 20+ years of real world technical and management experience on diverse computing platforms. With over 7+ years of experience in Health Care Industry. Thrives in dynamic, rapidly changing environments. Learns quickly & applies immediately. Equally comfortable in server room and conference room. Excellent problem-solving skills. Exceptional leader.

ABILITY SUMMARY

Experience in MS Windows OS’s,

Unix/Windows Integration,

UNIX/Linux OS’s and Networking.

Cybersecurity (NetD & Network Traffic NOC Analyst)

Active Directory

E-Desktop/Cerner/Citrix

Experienced with IAM tools for Windows/AWS

Windows, MAC, Unix OS. Antivirus tools

Experienced with MS products (Word, Excel, PowerPoint, Photoshop,

SharePoint, Access, Peoplesoft)

Experienced Training Oracle Cloud EPM

Installation, configuration, testing, troubleshooting, of Software and

Hardware. Technical Support during implementation

Managing LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, IDS, IPS, Active

Directory, Google Suite, SCCM, ServiceNow, Remedy, CRM, ITIL, back up to

Cloud and Recovery, Asset Management, Project Management.

iPad, iMacs, tablets, Desktops, Laptops, Printers, Scanners, Projectors

Adobe Captivate Cloud Suite, Articulate Storyline

Education / Certifications

CompTIA Security+

University of Phoenix BA in Information Technology with Network Sec.

EMPLOYMENT HISTORY

Cherokee Nation Operational Solutions

IT Logistics Engineer (Site Lead)

Phoenix, AZ Mar 2020-Present

Led, oversaw, and worked close with site Bio-Medical Device POC, ISSO, System Admin, Network Engineer, and IT/Device POC.

Provided IT technical support and report on the status of all projects, incidents, requests, and issues.

Oversaw that all device drivers are available in SCCM and pushed to the right workstations.

Oversaw that IPs are assigned to network devices and reserved on DHCP servers.

Managed, built, and tested printers on local and MHS Genesis (Cerner/Oracle) print servers.

Coordinate with the Government Service integrator and other service providers to resolve incidents, problems, and fulfill service requests as they relate to the integration of MHS GENESIS.

Coordinate and manage resources (personnel) that are involved in the deployment of equipment.

Make sure all equipment meet NIST standards.

Managed assets, equipment configuration and firmware updates.

Provided an interface between Government application support teams, other Government managed partners, and third-party providers.

Supported Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.

Troubleshoot, resolved, prioritize, research, and document user problems thoroughly and accurately within tickets. When unable to resolve an issue, escalated to the proper higher tier team in conjunction with escalation guidelines.

Provided end user support for hardware, software and associated peripherals supporting the MTF.

Track, stage, configure and install end user hardware, software, and associated peripherals (including GFP) to support implementation.

Tracked equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.

Configured and deployed end user hardware and software in accordance with the Government provided SOPs.

Created and designed SOPs of new assets for local IT and End Users

Decommissioned equipment; properly labeled equipment.

Coordinated with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for.

Provided daily summary report to PM.

K-force Employment Agency/ Dell Services/ NTT Data

Abrazo Healthcare Technical Analysis Analyst Analysis Analyst

Technical Analysis Analyst

Technical Analysis Analyst Technical Analysis Analyst Technical Analysis

Phoenix, AZ April 2014-Mar 2020

Information Technology/Information Services

Provide Desktop Support remotely to end users while maintaining a professional level of customer service, and teaching end using how to be more tech savvy with applications that are individually being used.

Utilized skills in Active Directory to create new users and adding them to certain memberships.

Preformed diagnostics and troubleshoot system issues i.e. desktops/laptops/tablets, documented helpdesk tickets/resolutions using footprint application; while maintaining SLAs.

Configure new printers to network with TCP/IP static address.

Constructed training room for end user education/training.

Use command prompt on the daily basis to update group policies, and implement newly create scripts.

Participate in the migration for the Tenet Healthcare take over, by imaging all Hewitt Packet Thin client computer models, with virtual machine software “Etenet Desktop”

Installed Caradigm Single Sign On device and software on all Workstations On Wheels, and appropriate desktops.

Worked side by side with third party companies (Dell, Tenet, and Cerner) to assure that the “Go-Live” was successful by designated deadline.

Troubleshoot printer issues, via paper issues, or printer network issue.

Worked in the IDF Room (intermediate distribution frame-room) to properly network Internet Protocol ports.

Provide quality customer service on a professional level, while maintaining a calm level during stressful situations.

Received and resolved trouble calls, interfaced with users, identified and resolved problems, escalated unresolved trouble tickets as appropriate and tracked calls

Network Operations Crew Chief - 03/2010 – 09/2013

Andrews AFB, MD

•Manages $2M Executive Airlift Communication Network (EACN) system administration &customer support.

•Supervised 12 personal maintain the crew integrity for all operations for workplace

•Installs, implements, configures& maintains functional system components connecting to EACN infrastructure.

•Provides communication optimization and problem-solving to national leaders and restore aircraft & EACN from outages and intrusions.

Network Defense Technician - 03/2006 - 03/2010

San Antonio, TX

•Conducts development, testing and evaluation of net defense (NetD) tactics, techniques & procedures (TTP)

•Perform vulnerability assessments with to external agencies; provides engineering solutions; accepts/develops tactic improvement proposals.

•Leaded tactics development team to generate effective solutions for time-sensitive, mission-critical network operations.

•Sys manager of $2.5M Training & Integration Facility (TIF) supporting tactics development initiatives (TDIs)

•Configured TIF in support of NetD TDI producing seven tactics/16 techniques achieving Squadron success

•Facilitated enterprise management server solution eliminating over 10K vulnerabilities providing a more fortified NetD perimeter

•Working with external agencies as Liaison providing engineering solutions also accepting and develops tactic improvement proposals for NetD posture

•Provides complex engineering solutions for advanced network defense directly supporting critical operational AF units

Advancements and Integration, Team Lead - 03/2005 - 03/2006

San Antonio, TX

•Managed 13 personnel facilitating the technical enhancement of Air Force Network Operations and Security Center (NOC) -Net Security Division (NSD)

••Conducted/Oversaw daily operations of Advancements and Integration including hosting meetings, setting up VTC’s, & representing NSD on telecoms in support of the mission.

•Coordinates the fluid integration of forthcoming AF projects with the existing technical capabilities.

Information Assurance NOC Analyst - 03/2003 - 03/2005

San Antonio, TX

•Analyzes real-time network data to assess the security posture of USAF computer networks.

•Diagnosed potentially damaging computer hacker and automated malicious logic attempts daily

•Advises operational customers on proper system configurations, technical countermeasures, and appropriate corrective actions for vulnerabilities.

•Defending multiply deployed sites worldwide against electronic attack, alerting on suspicious activity which could intruder attempting the unauthorized activity. Proactively reviewing large data sets for anomalous activity

•Monitoring and analyzing network traffic, Intrusion Detection Systems (IDS), security events and logs

•Conducted analysis for 267 USAF sensors on a batch analysis team determining legal network activity

•Personally monitored approximately 15,000 suspicious everts alerts per month as Traffic Analysis clerk

•Prioritizing and differentiating between potential intrusion attempt and false alarms

•Recognize intrusion attempts and compromises of USAF computer networks

•Develop, maintain, and follow Standard Operating Procedures (SOPs)

•Advising incident responders in the steps to take to investigate and resolve computer security incidents

• Handled telephone and e-mail customer service requests for all federal agencies while support daily and monthly situation reporting per shift

•Advises operational customers on proper system configurations, technical countermeasures, and appropriate corrective actions for vulnerabilities.

• Shared team duties and team collaboration for best practices and solutions

Helpdesk Technician - 04/2000 - 03/2003

Hickam AFB, HI

•Received and resolved trouble calls, interfaced with users, identified and resolved problems, escalated unresolved trouble tickets as appropriate and tracked calls

•Monitored ticket queue for new call tickets

•Resolves technical problems and answers queries that originate by telephone, voice mail, or e-mail

•Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge

•Performs analysis of problems and assist with corrective action to restore functionality

•Used Windows AD to set up user accounts and computer registration

•Granted file/folder permissions in active directory

•Mapped workstations/laptops to network printers

•Works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products

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