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Experience

Roschelle Elaine Viray Avila

Brgy. III, Poblacion, Buenavista, Marinduque

096********

ad0xkz@r.postjobfree.com

Career Objective

Utilizing my proven leadership experience and problem solving skills, I will help improve the customer service scores and client retention at Transparent Calls through effective training of team members, understanding customer needs, and attention to detail.

Eperformax Contact Centers & BPO, T Mobile Accounts (Call center agent) June 2023 up to Present, Scape Bldg., Macapagal Ave. corner Pearl Drive, Central Business Park 1, Barangay 76, San Rafael, Pasay City, Philippines. Call center agent responsibilities: .

● Answering phones from customers professionally and responding to customers inquiries and complaints.

● Handling and resolving customer complaints regarding product sales to customer service problems.

● Providing customers with the organization’s service and product information.

● Processing forms, orders and applications requested by thr customers.

Don Felix’s Burger House (Cashier)

January 2023 up to May 2023, Poblacion 1, Buenavista, Marinduque, Philippines. Cashier responsibilities:

● Managing transactions with customers using cash registers.

● Scanning goods and ensuring pricing is accurate.

● Collecting payments.

● Maintain clean and tidy checkout areas.

Varnish Nails and Arts (Supervisor)

November 2016 to March 2021, Ain Khaled, Doha, Qatar. Lusail, Doha, Qatar.

Al Mashata Beauty Center (Supervisor)

August 2016 to October 2016, Ahmed Bin Hanbal, Doha, Qatar.

Alsagheer Beauty Salon (Supervisor)

February 2012 to May 2016, Sharq Village and Spa, Doha, Qatar. Supervisor responsibilities:

● Managing the workflow of their employees, creating team schedules and delegating tasks..

● Assessing the work performance of their employees and identifying areas that need improvement.

● Ensuring that business goals, deadlines and performance standards are met.

● Setting goals for workers and making sure they comply with the company’s plans and vision.

Alsagheer Beauty Salon (Receptionist)

March 2008 to January 2012, Sharq Village and Spa, Doha, Qatar. Receptionist Responsibilities:

● Notifies Hairdressers of the Client's arrival.

● Informs clients by answering or referring inquiries through phone or in person.

● Maintains Salon by following procedures, monitoring appointments.

● Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

● Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

● Contributes to team effort by accomplishing related results as needed. ㅡ

Skills

Highly creative and goal oriented

Excellent time management and capable of managing multiple deadlines Effective communication and facilitation skills

Extensive hospitality background

Ability to maintain optimal standard of service at all times Strategic planning and excellent in organization skills Leadership and personnel management

Basic Microsoft knowledge

Financial administration and inventory control

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Personal Details

Age: 39 years old

Birthdate: November 23,1983

Birthplace: Pinamalayan Oriental Mindoro Nationality: Filipino Religion: Roman Catholic

Marital Status: Married

Height: 5’6

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Education

Tertiary level: Centro Escolar University

Mendiola, San Miguel, Metro Manila

Major: Bachelor in Science Major in Pharmacy

SY:2000 – 2001

Second Year

Secondary level: Immaculate Heart of Mary Academy

Pinamalayan, Oriental Mindoro

SY:1999 -2000

Primary level: Donya Asuncion Reyes Memorial Elementary School Pinamalayan,Oriental Mindoro

SY: 1995 - 1996

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Training and

Events

Loreal Professional New Products Training

Sheraton Hotel Doha

Year 2015

Loreal Professional New Hair Treatment Launching

Lagoona Mall

Year 2019

Varnish x Impression Boutique

Mall of Qatar

Year 2018

Summer Never Ends Varnish x Harlienz

Marinna 50 Lusail

Wear It Nail It With Style

Varnish x Shoeboxbymn Featuring Yeezy Shoes

Year 2019

Roschelle Elaine Avila

Applicant

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