Courtney Jean Brown

Mohave Valley, AZ *****

928-***-****

ad0xkq@r.postjobfree.com

PROFESSIONAL SUMMARY

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management as well as critical problem-solving skills.

SKILLS

• Medication and Appointment Reminders

• Client Transportation

• Home Health Care

• Personal Care Assistance

• Hoyer Lifting Equipment

• Verbal and Written Communication Skills

• First Aid Certification

• Direct Patient Care

• Behavior Redirection

• Compassionate Patient Care

• Multitasking and Organization

• Progressive Care

WORK HISTORY

Personal Care Specialist, 10/2022 - Current Daniel Kenelley - Sioux Falls, SD

• Built strong relationships with clients to deliver emotional support and companionship.

• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Provided safe mobility support to help patients move around personal home.

• Recognized and reported abnormalities or changes in patients' health status to his daughter.

• Changed dressings and bandages to maintain proper healing and sanitary measures.

• Daily care provider for elderly gentleman in his home, with early onset dementia and his terminal wife.She passed about a year ago, and that threw a whole new group of hurdles our way when it came to mental health. Skills gained include experience with social isolation deterrence, heart monitoring, stroke care, and utilizing the skills i learned while in school to be a Medical Assistant.

• Catheter care/Port care

Server/Bartender. 09/2018 - 06/2020

Attic Bar And Grill - Sioux Falls, SD

• Served food and beverages promptly with focused attention to customer needs.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Cultivated warm relationships with regular customers.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Plasma Center Technician, 12/2016 - 10/2018

• Talecris Plasma Center - Sioux Falls, SD

• Followed established safety protocols and standards to minimize risk of infection and injury.

• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

• Participated in quality assurance and competency assessment initiatives.

• Verified patients' identification for proper sample collection.

• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

• Collected blood samples in accordance with laboratory protocols and regulations.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Peer Recovery Specialist, 07/2015 - 01/2016

Latitudes Meridian Behavioral Health - Saint Paul, MN

• Maintained client confidentiality and adhered to HIPAA guidelines.

• Documented case management activity for accurate, reliable records.

• Improved relapse prevention rates with targeted recovery program mentoring.

• Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.

• Tracked client participation in treatment services to identify attendance issues.

• Arranged community initiatives to build supportive networks for improved rehabilitation.

• Collaborated with other professionals to coordinate comprehensive care for clients.

• Provided emergency response in crisis situations to diffuse tensions and prevent violence. Personal Assistant, 01/2012 - 01/2014

Renaissance Art Collective - San Diego, CA

• Oversaw personal and professional calendars and coordinated appointments for future events.

• Maintained appropriate filing of personal and professional documentation.

• Responded to emails and other correspondence to facilitate communication and enhance businessprocesses.

• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

• Served as point of contact between clients and managerial staff. EDUCATION

Associate of Applied Science: Medical Assisting, 2006 Minnesota School of Business Globe College - Rochester, MN Unfortunately, one quarter before graduation MSB/Globe Rochester was shut down, their accreditation was not valid.

And after close review, MA graduate's salaries are comparable to CNA licensing and I had already had that licensing since high school.

• Relevant Coursework Microbiology and Hematology

• Relevant Coursework Phlebotomy certification

• Relevant Coarsework Med code and billing

• High School Diploma: 06/2004

• Plainview-Elgin-Mill ville High School - Plainview, MN

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