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Life Safety Customer Service

Location:
Quincy, MA
Posted:
November 07, 2023

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Resume:

John F. Nolen Jr.

*** ******** **.

Winthrop, MA 02152

617-***-****

ad0xkb@r.postjobfree.com

Professional Experience

Director of Security and Life Safety 2015 to Present

Synergy Investments

Boston, MA

Lead, manage and support the security and life safety program for all properties managed by Synergy Investments: a portfolio of 30+ office and retail properties and several restaurants throughout Greater Boston and Worcester.

Support all Property Manager’s in the maintenance and supervision of Fire/Life Safety systems, equipment and processes, including the protection of life and property through the implementation of the building’s fire safety plan and associated management of the security personnel. I

Conduct daily tours of properties to manage security personnel, identify potential security risks and report findings to senior management accordingly.

Provide direction and support to all contract security services within the portfolio and lead the day-to-day operations of security post orders to ensure their actions comply with legal and regulatory requirements.

Interview and provide direction to the Property Managers in regards to hiring new security personal including account managers.

Instill a customer focused culture and program throughout the team to ensure a high level of customer service is provided to employees, visitors and guests at all times.

Perform security and risk assessments of all facilities, including security equipment condition and provide summary of needed improvements to senior management.

Respond to and manage all emergency response incidents for the properties and tenants.

Remain current with crime trends in the industries we serve, participate in sharing threat intelligence with other security professionals.

Develops and maintains effective relationships with public safety, law enforcement, intelligence and private sector counterparts.

Chief Executive Officer 2009 to Present

Boston Harbor Enterprises, LLC

Quincy, MA

Report to Board of Directors and oversee all functions of Legal Support firm.

Lead Executive Management team of five directors who oversee Legal Support, Civil Process & Consulting.

Provide direct oversight of Finance, HR and Training.

Seek and maintains business marketing network.

Maintains membership and participates in local Chamber of Commerce functions.

Work with Chief Financial Officer to prepare and implement annual budget.

Directly supervise high priority investigations.

Conduct weekly Management meetings to discuss case progress.

Director, Basic Services 2007 to 2009

Saint Francis House, Inc.

Boston, MA

Reports to the Executive Director

Oversee all aspects of security, Food Services, Clothing Services, HR and Weekend Services for a not-for-profit inner-city agency servicing over 1000 homeless and people in need per day.

Maintains a close working relationship with the Boston Police relative to public safety issues within the Agency as well as several other homeless providers in the Greater Boston Community to ensure service.

Oversee all 1st responder activity and training within the Agency.

Conduct training in Passive Restraint, X-Ray scanning, Drug Detection, Overdose Treatment and CPR.

Responsible for scheduling, disciplinary action and payroll.

Chair of disciplinary committee which investigates complaints against clients and staff.

Chief Operating Officer 2000 to 2007

Scollay Square Investigations, Inc.

Boston, MA

Responsible for all operations of large MA licensed Private Investigation/ Security firm representing Law Firms, Criminal Defendants, Insurance Companies and Corporations throughout New England. Provided oversight for major investigations of criminal, medical malpractice, torts, insurance fraud and industrial espionage activity.

Responsible for marketing, H.R. and assignment of cases and training of Investigators.

Oversaw civil process service assignments and prepared returns of service.

Conducted commercial security surveys.

Director of Operations/ Executive Officer 1998 to 2004

Vietnam Veterans Workshop, Inc. d/b/a

New England Shelter for Homeless Veterans

Boston, Massachusetts

Directly responsible for oversight of all organizational operations, including training, planning and

research, clinical, facilities, implementation and medical programs for a 400 bed facility.

Developed and provided oversight to state of the art security program and it's staff.

Implemented a 6.5 million dollar organizational budget.

Directly responsible for administration and fiscal management for 18 departments with 165 employees.

Provided oversight for rehabilitation of ten-story facility and all fire code related issues

transitioning from federal to private ownership.

Represented organization in negotiations and relationships with outside agencies to establish and develop unique partnerships and collaborative resulting in enhanced services and programs.

Established outreach initiatives with the Department of Veteran Affairs Health Care System dramatically improving the quality of services and access to health care.

Actively participated in and chaired a five year strategic organizational planning committee.

Directed in house and state and federal licensure and certification for all credentialed personnel.

Director of Clinical Services 1993 to 1998

Oversee all aspects of counseling and medical departments and respective staff

Implemented aggressive training program relative to mentoring and counseling for Case Managers, Clinical Case Managers and Substance Abuse Counselors.

Developed external relationships with private healthcare providers and healthcare education institutions resulting in full eye care and dental programs in house.

Provided oversight for the build out of a state of the art, comprehensive healthcare facility within the institution, which treats up to 60 patients daily.

Coordinated complementary mental health services provided within the institution by the V.A. and other public healthcare providers.

Responsible for development and execution and maintenance of 2 million plus budget for Clinical Services.

Director, Legal and Security Services 1992 to 1994

Coordinated legal representation for Veterans by negotiating pro bono services donated by area legal professionals.

Negotiated and collaborated with external legal service organizations and educational institutions to provide bi-weekly sessions at the facility for legal counseling and referrals.

Provided assistance to Courts of Law for the Veterans needing to resolve outstanding legal matters.

Responsible for the safety and security of the institution and its occupants.

Direct and coordinate all in-house security.

Provided oversight, supervision and training to large security staff

Assisted in budget development and implementation.

Stress Counselor, Boston Police Stress Program 1986 to 1999

City of Boston Police Department

Boston, MA

Assisted Police Officers suffering from PTSD through the Boston Police

Stress Program.

Conducted group meetings for alcohol and substance abuse.

Assisted Officers with family issues.

Functioned as support staff for Police Officers at Departmental and Civil Service hearings.

Anti-Crime Unit Detective 1983 to 1986

Conducted major crime and drug investigations.

Participated in a federal drug task force in Roxbury section of Boston

Investigated, apprehended and prosecuted major drug traffickers and dealers.

Worked undercover to detect felonious narcotics activity and to gather intelligence resulting in major successful drug raids netting illegal narcotics, drug money, arrests and convictions.

Patrolman 1979 to 1983

Conducted routine patrols in Divisions covering the Hyde Park, West Roxbury, Downtown and Roxbury Neighborhoods.

Responded to radio calls, took reports and transported prisoners.

Became first member of the Boston Police Aviation Unit.

Correction Officer 1977 to 1979

Massachusetts Department of Correction

Norfolk, MA

Responsible for a unit housing 40 medium security inmates as a “House Officer” at MCI Norfolk.

Functioned as a “Tower Unit” Officer manning a tower on constant watch for attempted escapes.

Became a member of “IPS” (Inner Perimeter Security) tactical unit which resolved disruptions within the Institution.

Conducted searches of inmates and parts of the prison upon request or threat of violence.

Assistant Director 1977 to 1978

C.G.M. Investigations Group

Braintree, Massachusetts

Directed assignments of arson investigators for arson related insurance fraud cases

Supervised fire scene investigations

Supervised training of investigators in arson and insurance fraud cases

Participated in Suffolk County Arson Probe of Symphony Road fires in Boston. Work resulted in 66 indictments and 64 convictions of white-collar criminals.

Deputy Sheriff 1975 to 1977

Norfolk County Sheriff's Department

Dedham, Massachusetts

Conducted all duties affiliated with County Corrections.

Assigned as Investigator to newly formed County Sexual Assault Unit.

Conducted Civil Process Service.

EDUCATION

B.A. University of Massachusetts

A.L.M. candidate Harvard Extension School

Boston Police Academy

Massachusetts Department of Corrections Training Academy

Massachusetts Deputy Sheriff’s Training Academy

Master of Navigation, New England Maritime

U.S. Coast Guard advanced training courses in firefighting, classes of fires and fire suppression systems

MILITARY EXPERIENCE

SPECIAL LICENSES

U.S. Coast Guard, Master Captain of motor and sailing vessels up to 100 tons

U.S. Coast Guard license # 882802

REFERENCES

Furnished Upon Request



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