Customer Service Call Center
Resume:
KIMBLEORNETTE MAYHAN
Self checkout host
Meridian, MS 39301
*************.******@*****.***
Proficient in Word Perfect, Ability to excel in Customer satisfaction. I'm a quick learner and, I'm honest and dependable.
Authorized to work in the US for any employer
Work Experience
Supervisor/Dispatcher/Driver
Top js shuttle service - Meridian, MS
May 2022 to Present
I transport Navy and Marines to and from the airport. I also am the dispatcher, I supervise three employees, make schedules and take care of all maintenance transactions. Customer Service Agent - Call Center
iQor - Meridian, ID
August 2018 to Present
I work in claims dept. I assist Verizon wireless customers if they have damage or loss devices. Assembly Line Worker
Strom Engineering Minnesota - Minnesota City, MN
January 2022 to May 2022
I build boats for Lunds and Crestline. I worked in finishing department. I drilled holes and vacuumed. Placed stickers and used power drills.
Driver
Railcrew Xpress (RCX) - Meridian, MS
November 2019 to July 2020
Transported rail road crews to various locations using navigation. Kept van logs, recording milage and vehicle inspections.
Self checkout host
Walmart
July 2016 to July 2018
Delivered an exceptional level of service to each customer, by listening to concerns and answering questions. Also by demonstrating outstanding customer service. I also processed credit card and debit card along with cash transactions.
Supervisor
Southern Cleaning Services-Meridian - Meridian, MS November 2013 to March 2015
Oversaw job sites and checked for accuracy, quality, and to ensure that all project specifications were met. Supervised the loading and unloading and ordering of all materials and supplies needed for day to day operations. I offered instructions, coaching, and motivation to all employees during and after shifts. Driver
Mathis Brothers - Meridian, MS
March 2013 to March 2015
Transported patients too and from various medical facilities. Kept logs and records of mileage. Also provided inspections of vehicles and kept the vehicles clean. Assistant Manager
Dollar Market - Meridian, MS
August 2007 to March 2010
Processed credit and debit card transactions. Assisted with scheduling of employees. Kept accurate reports of day to day transactions, bookkeeping and alarm system and safe operations. I addressed customers issues, and complaints and offered quick solutions to various issues. Demonstrating great work ethics, and upselling and cross selling techniques. Education
Some college
High school diploma or GED
Skills
• ARTICULATE (10+ years)
• SATISFACTION (10+ years)
• WORD (10+ years)
• WORD PERFECT (10+ years)
• Host (6 years)
• Waitress (5 years)
• Upselling
• Assistant Manager Experience
• POS
• Load & Unload
• Cash Handling (10+ years)
• Front Desk (3 years)
• Bookkeeping (3 years)
• Serving Experience
• Merchandising
• Sales
• Cleaning Experience
• Hotel experience (3 years)
• Inventory Control
• Retail Sales
• Store Management Experience
• Data Entry
• Computer literacy
• Customer service
• Phone etiquette
• Guest services
• Commercial cleaning
• Body mechanics
• Van driver
Certifications and Licenses
Light commercial class D Licence
November 2014 to Present
They are license, they will be up for renewell in November. I also hold customer service certificates. Class d driver licenses
November 1998 to Present
Transportation license
CDL
Driver's License
BLS Certification
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Familiar
September 2021
Responding to customer situations with sensitivity Full results: Familiar
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Familiar September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Front desk agent (hotel) — Familiar
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Work motivation — Familiar
August 2021
Level of motivation and discipline applied toward work Full results: Familiar
Delivery driver — Familiar
August 2019
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
Retail customer service — Proficient
September 2021
Comprehending and responding to retail customer needs Full results: Proficient
Management & leadership skills: Impact & influence — Highly Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Retail customer service — Proficient
September 2021
Comprehending and responding to retail customer needs Full results: Proficient
Delivery driver — Familiar
December 2021
Interpreting instructions or signs and solving problems Full results: Familiar
Customer service — Familiar
May 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
Proficient in Word Perfect, I excel in Customer Satisfaction, I'm articulate and driven to be successful.: Expert
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