Customer Service Retention Specialist
Resume:
Mary L. Watson
ad0xjh@r.postjobfree.com
PROFESSIONAL SUMMARY
Excellent Customer Service and communication skills. Work well with internal and external customers, helping to resolve customers concerns; pay attention to detail. QUALIFICATIONS
Resolve Customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Compare disputed merchandise with original requisition & information from invoice and prepare invoices for returned goods
Solicit sales of new or additional services or products
Compare contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Review claims adjustments with customers
Recommend improvement in products or billing methods and procedures to prevent future issues
Compare disputed merchandise with original request and information from invoices and prepare invoice for returned goods
Keep records of customer interactions or transactions, recording detail of inquires
Refer unresolved customer grievances to designated departments for further investigation
Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Check to ensure that appropriate changes were made to resolve customer issues PROFESSIONAL EXPERIENCE
Barclays Hamilton, OH
Retention Specialist 04/2019-04/2023
Retention Specialist-Barclays Card
Interact directly with our customers to learn about their problems, how to enhance our bank products or services and how we can keep their business, implement customer retention strategies
Increase revenue through up-selling, wireless and telephony services to existing customers
Analyzing customers behaviors, increase customer loyalty Relationship Manager 04/2018-04/2019
Create and enforce plans that will help meet the needs of customers
Build long-term relationships with clients and customers
Work quickly to address and resolve customer issues
Expand the customer base by upselling and cross-selling
Keeping customer updated on the latest products in order to increase sales
Help promote and maintain a positive company image 2
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Mary L. Watson
ad0xjh@r.postjobfree.com
Primerica West Chester, OH
Insurance Agent 03/2015– 06/2017
Provided service to clients changing insurance needs by selling life, car and residential insurance
Determined client’s particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments
Completed coverage by delivering policy, planning future follow-up visits, and evaluation of needs
Updated job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
Kept clients informed about products and services
Built and maintained a client base
Homefront Nursing Springdale, OH
Certified Nursing Assistant 12/2015 – 03/2023
Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
Assisting patients with mobility needs, transferring them from the wheelchair to bed
Help patients with personal hygiene and care such as bathing, grooming, dressing, and bowel and bladder care
Observe and record patients conditions, food and liquid intake and other behavior, and report changes to supervisor
Take a record patients vital signs and weight
Make beds, and maintain a clean and safe environment
Assisting with errands (i.e. shopping, medical appointments, etc.)
Providing conversation and companionship
CERTIFICATIONS & TRAINING
Community Health Worker Certificate (CHW-class work completed 8/31/2023
Certification Para Professional Teacher’s Aide
SPED & Academia Training – 2017
CPR Certificate-08/2023
Certified Nurse Aide
Mental Health First Aider-09/29/2023
EDUCATION
Sinclair Community College, Dayton, OH
18 months towards Mental Health Certification
Middletown High School – Middletown, OH
Diploma
3
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