Karin Mackaliunas

Supervisor

Dunmore, Pennsylvania, United States

+1-570-***-****

ad0xiv@r.postjobfree.com

www.linkedin.com/in/karinmacka

www.nexxt.com/p/5F6E477F-09D6-4A4D-BDC6-1F54A53B1F25

SUMMARY

TO SECURE EMPLOYMENT WITH A REPUTABLE COMPANY, WHERE I CAN UTILIZE MY SKILLS AND EXPERIENCE TO THE BEST OF MY ABILITY FOR YOUR COMPANY WORK EXPERIENCE

January 2016-Current

Customer Service

KARTIER DESIGNS

Dunmore, Pennsylvania, United States

Managing my company's overall operations Budgeting Planning agendas as well as meetings and designing the website Overseeing marketing strategies and communicating with the vendors March 2023-August 2023

Inside Sales Representative

Ayers Supply Inc

Clarks Summit, Pennsylvania, United States

Handled all sales calls from business to business customers Dara entry on every call into our CRM system

August 2022-January 2023

Resident Care Aide Supervisor (Personal Care Attendant)

Angels Manor

Scranton, Pennsylvania, United States

Selected and assigned staff, ensuring equal employment opportunity in hiring and promotion. Coordinated activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.

Evaluated and verified employee performance through the review of completed work assignments and work techniques. Identified staff development and training needs and ensured that training was obtained. Ensured proper labor relations and conditions of employment were maintained. Maintained records, prepared reports, and composed correspondence relative to the work. Provided assistance in the development and implementation of a care plan for each of the residents. August 2018-June 2022

Customer Service Representative (CSR) II

Maximus Inc

United States

Maximus Inc. Customer Service Representative (CSR) II (8/2018-6/2022) Data entry from every call went into SharePoint about the appellsnts reason for calling, updating information, any other changes or reasons to the call or in regards to their appeal. January 2020-January 2022

Customer Service Lead

Maximus, Inc.

Pittston, Pennsylvania, United States

Provided customers with timely decisions on their appeals within established timeframes.

and

Handled escalated cases and calls as needed to ensure a fair resolution in a timely manner. Assisted customers with account inquiries related to their pending appeal(s). Maintained and updated the database of appellants' appeals with accurate information in order to complete the appeal process.

Chosen to lead a test pilot program so new customer service representatives felt more secure and comfortable on the floor before actually taking their first calls.

Compiled a progress report on each new representative, highlighting their strengths and weaknesses to see which areas may require more training

Monitored all calls for quality assurance purposes as well as make notes on each representative and how they handle the call.

Answered the help desk phone line for our customer service representatives while they were on a live call and needed assistance

Attended weekly leadership meetings to give a report of my team and address any issues that needed solved. September 2015-November 2017

Server Waiter Waitress

TGI Fridays

Williamsport, Pennsylvania, United States

Closing server at TGI Fridays in Williamsport, Pa

Server meals, drinks and took orders from customers dining at our restaurant Gave superior attention to my customers, strived to meet their every demand. January 2014-April 2016

Administrative Assistant

American income life

Olyphant, Pennsylvania, United States

Worked independently for our general manager and my daily duties included scanning job search sites for individuals looking for a career in the insurance industry, call them or email them to come in for an interview, helped with onboarding new employees, interviewed them for the first round to see if the potential was there to move on to interviewing with our GM.

Office duties, I would open the office, answer incoming calls, document anything relevant from our employees, set up meetings, trainings and any other functions my manager needed. Data entry was a major part of the day to day activities as any and all information needed to be documented in the system about prospective employees and their profiles.

January 2014-January 2016

Collection Agent

Oxford Management

Scranton, Pennsylvania, United States

Inbound and outbound calls completed Developing optional payment plans with the debtor Using systems to locate debtors to begin the recovery process Negotiating debt balances and payment plans Resolving disputed accounts Documenting any and all information given during the duration of the call EDUCATION

1999-2002

High School Diploma

West Scranton High School

Scranton, Pennsylvania, United States

High School Diploma '02 Academic

West Scranton High School

Sep '99 - Jun '02

Yellowwood alternative - 2001 and 2002

SKILLS

CSR Customer Service Customer Service Representative Inside Sales Outbound Calls Database Microsoft Sharepoint Sharepoint Principal Component Analysis PCA CRM Marketing B2B Business to Business Inbound and Outbound Retail Marketing Retail Budgeting Operations Dining Waiter Waitress Data Entry Typing 55 WPM Customer Service Oriented Incoming Calls Receptionist Scanning Collection Closing Retail Sales Sales Representative Customer Relationship Management Onboarding Clients Documenting Interviewing Excel Microsoft Powerpoint Powerpoint Customer Service Management CERTIFICATIONS

Direct Care Staff Training Course and Competency

Pennsylvania Department of Human Services

769EF16D85B949729A0274712AC662C9747409

LANGUAGES

English - Intermediate

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