Customer Service Admin Coordinator
Resume:
Curriculum Vitae
Personal information
Surname(s)
First name(s)
Current Address
Mobile
Date of Birth,
Gender, Nationality
Availability for hire
Present Work
Experience Dates
Occupation
Name and address of
employer
Main activities and
responsibilities
Qamar
Muhammad Asif
First Security Group, 26th Street Al Qouz Industrial Area 2, Dubai United Arab Emirates
+971(503163225)
***********@*****.***
1978-03-01
Male: Pakistani
As soon As possible
Working as a Guest Experience Ambassador in Dubai
International Airport Terminal 3, (15th Aug 2021) to till date. Customer Service Agent
SERCO Middle East Company, Dubai, UAE
Responsible for answering customer enquiries or passing them on to the appropriate Department.
Assist passengers, listen, and understand their needs.
Giving information and helping to solve customer problems and respond promptly to their enquiries.
Providing clear and concise information to enquiries regarding schedules and direction.
Assisting in providing information on Arrival and Departure time’s connections, gate changes, Gate direction.
Assisting in security screening on questions about wheat can be taken or not through security.
Guiding passengers to use services like smart gates, fast-track check-in, assistance through immigration and security, visa formalities if necessary to ensure quick hassle- free experience.
Obtain and evaluate all relevant information to handle enquiries and complaints.
Previous Work Experience
Occupation or Position held
Name and address of employer
Main activities and
Responsibilities
Previous Work Experience
Occupation or Position held
Name and address of employer
Main activities and
Responsibilities
Previous Work Experience
Occupation or Position held
Name and address of employer
Main activities and
Responsibilities
3 years of Experience in Transguard Group Company (April 2018-July 2021) As Admin Coordinator
Transguard Group Company, Dubai (UAE)
Handling incoming calls and other communications. Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents, and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Organizing travel by booking accommodations and reservation needs as required. Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Creating, maintaining, and entering information in PC’S. 1 years of Experience in Shopping Mall (March 2017-July 2021) As Admin Coordinator
Pechan Shopping Mall, Rawalpindi (Pakistan)
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
5 years of Experience in Ready-mix Company (Feb 2012-Feb 2017) As Site Secretary/ Office Assistant
Al-Tawi Ready-mix Concrete Company, Jeddah (Saudi Arabia)
Assist to plant manager in all operations of the batch plant while the pouring is ongoing.
Coordinates with the maintenance head the mechanical availability of the equipment needed for the days of operation.
In-charge of all delivery receipts and production reports for the signature of the plant manager before endorsing them to the accounting department for billing purposes
Confer with plant production and yard personnel to establish delivery schedules Periodically check loads for accuracy
Act as a customer service representative and assist in resolving customer complaints. Coordinate dispatch activities with sales and production
Assist in employee selection and training process. Titles of Qualification Awarded
Place & Country
Occupational Skills Covered
Certifications
Mother Tongue (s)
Another language (s)
Self -Assessment in European
level
ENGLISH
URDU
PUNJABI
ARABIC
Interest and Hobbies
Computer Skills and
Competences
References
SECONDARY SCHOOL OF CERTIFICATE-(56%)
Government High School, Karyala, Chakwal-(1992-1994) Diploma in Business Administration - (55.7%)
Prince Salman College of Professional Education, Islamabad, Pakistan -(2002- 2004)
Allama Iqbal Open University Islamabad Pakistan-(54.9%) B.COM – (2005-2008)
Khaokhar Zer, Chakwal, Punjab, Pakistan
Clear Communication,
Friendly Attitude.
Empathy.
Business acumen.
Strong Time Management and problem solving
Certificate of Appreciation Basic Computer Trainer (Capital Development Authority, Islamabad, Pakistan) for demonstrating outstanding performance for the month of march at Sultana Foundation Islamabad, Pakistan( 2nd April 2022)
Certified for successfully completing the Guest Experience Ambassador
(GXA) training program in Dubai International Airport.(13 Aug 2021)
Certificate of Appreciation Award from Dubai Airport(Terminal 3) for outstanding invaluable contribution to Dubai Airport on (Feb, 2023) Punjabi,
Urdu, English, Arabic.
Understanding Speaking Writing
Listening Reading Spoken
Interaction
Spoken
Production
Very Good Very Good Very Good Very Good Very Good
Very Good Very Good Very Good Very Good Very Good
Very Good Very Good Very Good Very Good Very Good
Good Basic Basic Basic -
Computer with most Microsoft office (Word, Excel, Power point and access), General Knowledge of Internet,
Ability to work as an efficient team player and take initiate when required. Strong and cheerful approach with a CAN DO attitude. Decent ability to judge the quality of things
Name Company Position Phone Email
Heera Lal Serco DAGXA 055******* ***********@*****.*** Supervisor
1. First Name : Muhammad Asif
2. Family Name /Surname : Qamar
3. Email : ***********@*****.***
4. Contact No. : +971 (503163225)
5. WhatsApp No. : +971 (503163225)
6. Complete Current Address : First Security Group, 26th Street Al Qouz Industrial Area 2, Dubai
United Arab Emirates
7. Permanent Address : Street 13 House 148
Dhoke Gangal,
Rawalpindi,
Punjab,
Pakistan
Contact this candidate