Tonya Wilson

***** *** ** * ****

Everett, WA ***04

360-***-****

CAREER OBJECTIVE

Detail-oriented professional with 11.5+ years of experience and a proven knowledge of customer needs assessment, customer satisfaction, and order processing. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

WORK EXPERIENCE

LABORWORKS, LYNNWOOD,WA

LEASING CONSULTANT, DEC 2021-CURRENT

Associate, Jun 2020-Feb 2021

UNITED FURNITURE, Winston Salem, NC

Quality Control, Dec 2018 – Feb 2019

● Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.

● Evaluate analytical methods and procedures to determine how they might be improved. ● Identify quality problems and recommend solutions.

● Receive and inspect raw materials.

DEBBIES STAFFING, Winston Salem, NC

Order Picker/ Customer Service, Dec 2015 – Feb 2019

● Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. ● Obtain merchandise from bins or shelves.

● Complete order receipts.

● Requisition additional materials, supplies, and equipment. GLOBAL STAFFING, New Orleans, LA

CSR, Apr 2009 – Nov 2014

● Explain products or services and prices, and answer questions from customers.

● Obtain customer information such as name, address, and payment method, and enter orders into computers.

● Assist customers by providing information and resolving their complaints.

● Greet customers entering establishments.

EVANS GLASS, Seattle, WA

Appointment Setter/Data Entry, Mar 2006 – Oct 2008

● Transmit information or documents to customers, using computer, mail, or facsimile machine. ● Schedule appointments and maintain and update appointment calendars.

● Analyze data to determine answers to questions from customers or members of the public. ● Locate and correct data entry errors, or report them to supervisors.

● Compile, sort and verify the accuracy of data before it is entered. EDUCATION

John McDonogh Senior High

New Orleans, LA

High School Diploma (May 1996)

2925 Brandon Walk Ln, Lawrenceville, GA 30044, USA Lawrenceville, GA, 30044 678-***-**** ad0xil@r.postjobfree.com REFERENCES

References available upon request

2925 Brandon Walk Ln, Lawrenceville, GA 30044, USA Lawrenceville, GA, 30044 678-***-**** ad0xil@r.postjobfree.com

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