Customer Service Hearing Aid
Resume:
Osama Hanna
Phoenix, AZ *****
********@*****.***
Recently relocated to Phoenix, Arizona from Orange County, California. Actively looking for a position with minimal phone usage due to having a Hearing Impairment. Prefer work from home or hybrid positions. Experience in Customer Service, Loan processing, data entry, Office Management, and Administrative Duties. Seeking longevity and growth to build a lifelong career & be a great asset as well as team member/leader within the company.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Concierge hearing aid services - Newport Beach, CA January 2022 to September 2023
• Assistant to Board Certified Hearing Aid Specialist Managed all aspects of front office
• Verify insurance information & benefit along with processing prior authorizations & purchases of hearing aid devices accurately.
• Established & built strong working relationships with Hearing Aid manufacturing companies to provide
& receive specialized quality support to maximize a great office experience.
• Send/receive orders and verify patient pick up
• Inventory control
• Schedule and confirm appointments and inputting sensitive patient information in EMR system
• Assist with hearing aid clean & check, minor repairs and assure hearing aids work properly to customer satisfaction
• Scheduling, Filing patient records, check in & out patients.
• Processed large purchase sales of medical devices
• Reorganized office space to provide an efficient and productive work environment.
• Provided in-house office visits to provide exceptional care for the elderly & disabled.
• Account management of vendors & companies used by clinic to ensure best quality service and profitability
Mortgage Loan Officer Assistant Credit Union West
Glendale - Glendale, AZ
January 2020 to April 2020
Reasons For Leaving: Contract with Robert Half/Covid-19 Pandemic
• Assisted with processing mortgage loan applications
• Review, identify, and resolve loan applications
• Verifies all compliance disclosures to be signed by all parties
• Understanding the time efficiency through processing, underwriting, closing, and funding
• Accurately obtain and review the applicant's information regarding income, assets, investments, and debts.
• Keep M.L.O. updated with loan status and identify issues that need attention
• Perform general clerical and administrative duties such as filing, making copies, ordering title, and appraisals
Customer Service Representative
Oticon - Costa Mesa, CA
July 2019 to December 2019
Reason For Leaving: Office Closure
• Representing a positive experience to audiologists and hearing aid dispensers
• Ensure time efficacy and accuracy of orders between departments as it pertains to contract requirements
• Assist in training other employees to ensure performance accurac
• Responsible for driving revenue and retaining clientele by offering solutions
• Placing & tracking orders in a timely manner to guarantee customer satisfaction
• Accurately input sensitive client and patient information Account Specialist
McKesson Sciences - Scottsdale, AZ
July 2018 to June 2019
Reasons For leaving: Contract with RemX/Relocation
• Obtaining and releasing authorizations between pharmacies, providers and patients thru Cover My Meds Program
• Assists with specific pharmaceutical drugs to ensure safety in relation to medications and to report all adverse events
• Working with insurance plans to maximize & simplify the authorization process
• Trained coworkers on the efficiency and accuracy of the prior authorization protocols
• Consistently meeting Q&A standards and surpassing customer service satisfactory goals. Patient Care Coordinator
Audiology & Hearing Aid Center - Scottsdale, AZ
April 2017 to May 2018
Reasons For Leaving: Family/Medical
• Managed all aspects of front office
• Assist with training employees the protocols for insurance verifications, daily transactions, and other office duties
• Created and Established training materials for three offices to ensure detailed accuracy in performances
• Verify insurance benefit information along processing prior authorization
• Established strong relationships with manufacturing companies
• Send/receive orders and verify patient pick up
• Schedule and confirm appointments and inputting sensitive information
• Assist with hearing aid cleaning, minor repairs and assure hearing aids work properly to customer satisfaction
Patient Care Coordinator
Connect Hearing - Scottsdale, AZ
October 2015 to April 2017
Reason For Leaving: Office Relocation
• Schedule & confirm appointments
• Verify insurance information, follow up with benefit checks and authorizations
• Familiar with inventory control
• Received orders and verify patient pick up
• Promoting company brand by scheduling and participating in events Education
Some College in General Studies
Phoenix Community College
January 2015
Certification
National Laser Institute
November 2011
Trade
Regency Beauty Institute
November 2010
High school diploma or GED in General Studies
Max S Hayes High School - Cleveland, OH
Skills
• Account Management
• Data Entry
• Implementing New Materials
• Problem Solving & De-escalation
• Communications
• Inventory Control
• Office Organization/Management
• Prior Authorizations
• Public Relations & Marketing
• Microsoft Office-Advanced
• Scheduling
• Tri-lingual- English
• ASL
• Arabic
• Fair Housing Regulations
• Loan Origination
• Microsoft Outlook
• Office Management
• Office Administration
• Medical office experience
• Customer service
• Microsoft Office
• Care plans
• Communication skills
• Bilingual
• Office manager experience
Assessments
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
February 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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