Customer Service Coffee Shop

MARIANO ESCOBEDO

**-** **** ****** ***#*E, Woodside, NY 11377 • Cell: 617-***-**** •E-Mail: **********@*****.*** Professional Summary

Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Worked for more than 8 years with popular independent coffee shop. Great with people skills and a wide range of coffee and tea knowledge. Skills

Exceptional customer service

ADELO POS system Opening

and closing duties

Conversant in English and Spanish

Highly organized

Strong communication skills

Quick learner

Flexible schedule

Excellent attention to detail

Work History

Lead Bartender/Barista/Server 03/2018 to

Present

Nordstrom, 235 West 57th Street

Opening Store.

Cash handling.

Inventory and ordering (Cisco)

Training new team members

Barista/Supervisor: 05/2017 to 11/2017

Silk Café Equinox, 160 Columbus Ave.

Open store and display baked goods.

Make fresh coffee, Open P.O.S

system.

Write checks for deliveries.

Barista/Night Manager: 09/2008 to 04/2017

Bonsignour Café, 35 Jane Street, New York

Highly observant

Self motivated

Adaptive and creative

Employee training

Culturally sensitive

Sandwich preparation

Friendly and outgoing

Cash handling

Bank account cash deposit

Memorized recipes for 25 specialty coffee beverages and seasonal offerings. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. Prioritized drink requests while managing interruptions. Increased food and beverages sales by 30% with special displays and promotions. Complied with standards for merchandising, stocking and storing product. Developed and demonstrated skillful and creative latte art to engage customers. Accurately took to-go and special orders via phone. Conducted successful cash audits at the end of each shift. Engendered customer loyalty by remembering personal preferences and allergy information. Trained new team members with positive reinforcement and respectful, encouraging coaching. Maintained regular and consistent attendance and punctuality. Educated coworkers and customers about new products. Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties. Prepare catering orders for more than 70 people.

Created original artwork for specials board display daily. Education

TECHNICAL ACCOUNTING: ADMINISTRATION, 2000

CETIS 67 - Mexico

Certifications:

Qualifying Certificate in Food Protection

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