Sharon Humphreys Farmer ad0xhh@r.postjobfree.com 817-***-****

Benbrook, Texas 76116

Experienced Administrative customer service representative in the automotive world. I have over 20 years’ experience with customer service in auto body, parts, and service. Dealership experience and auto insurance agencies, as well as sales, accounting, and payroll.

Work Experience

Lynn Smith Collision Center - Full Auto body estimator

April 2022 to Oct 2022

8 years with the same company.

Assessed repair needs and developed accurate and competitive price quotes for labor, and parts. Identified all needed repairs to coordinate complete and efficient repair procedures within minimal timeframes.

Inspected vehicles for proper functioning, quality of work completed and final appearance against estimate and specifications.

Educated customers about collision repair process, including payment procedures, repair techniques, repair needs and approximate repair time.

Used tact and diplomacy when dealing with internal and external customers.

Remained calm, composed, and polite to deescalate aggressive customer behavior.

Provided key information to supervisors regarding customer issues or complaints. Managed time by prioritizing workload juggling multiple tasks simultaneously.

Opened repair orders to bill labor time, order parts, post sublet invoices, and balance to final estimate.

Provide tech support in the Sales field to aid customers and resolve technical problems incurred in the installation or operation of company products.

Work with the engineering department evaluating products and conducting product trials in the shop and field locations.

Customer Service Rep /Moved up to Estimator.

Lynn Smith Collision Center Fort Worth, Texas

April 2014 to April 2022

Served as first point of contact for new and returning visitors.

computer savvy to work - handle the YouTube Channel & LinkedIn account page.

Greeted every visitor with a friendly smile and immediate offer of knowledgeable assistance. Answered incoming office calls over multiline system and answered questions, took messages, or transferred to desired extensions.

Shared information about office hours, procedures, and requirements to resolve walk up and telephone questions.

Operated POS system, processed transactions and issued receipts.

Posted and processed check and cash payments. Completed daily deposits and sent to accounting office.

Created spreadsheets using excel for insurance trends and track monthly sales.

Organized physical files and digitized records so that any team member with access could easily update and retrieve them.

Managed incoming and outgoing mail and deliveries to support efficient office operations.

Resolved guest and staff issues independently by using strong organizational, conflict management.

Input up-to-date information to strengthen data quality of internal database.

Followed established procedures to protect sensitive and confidential information from unauthorized release.

Prioritized workload independently to reliably meet deadlines. Scheduled estimate and repair appointments.

Updated and maintained office calendars for front office staff. Set up rental car and assisted with customers towing as needed including VSF for removal of impounded vehicles. Prepared professional business documents

Office Manager customer service

Caliber Collision Auto Center Fort Worth,Texas May 2006 to Oct 2014

Office Manager for large collision center in DFW area to reach a million dollars in sales revenue.

Collaborated closely with others to ensure invoicing and accounts receivable were completed on time.

Reconciled monthly payable statements to ensure timely payments.

Created and maintained Excel spreadsheets to track insurance trends, and monthly sales.

Managed continuing education classes for appropriate personnel to maintain ICAR Platinum status required by DRP accounts.

Responsible for coordinating weekly safety meetings for the center manager to ensure safety procedures were implemented and followed to keep staff members and visitors in a safe productive environment.

Processed and submitted weekly payroll for ten hourly and fifteen flag employees, ahead of strict deadlines. Handled all HR benefits, workmen’s comp, and compliance reporting.

Maintained discretion and integrity handling sensitive and confidential information. In charge of submitting and reconciling expense reports tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

Managed a four-person administrative team dedicated to assisting eight estimators in high-volume dynamic environment.

Processed all payments and prepared bank deposits.

Auditing all repair orders to ensure files are complete and balanced to final estimate before uploading and closing.

Responsible for training office staff with forward- thinking strategies to provide world class customer service focused on addressing customer needs and resolving customer concerns.

Acted as the first point of contact for potential customers and scheduled appointments for them.

Answered incoming calls to offer information to customers, regarding parts and other issues.

De-escalated customer complaints using specialized communication techniques and reported complaints and concerns to management. Handled cash, check and card transactions to maintain daily deposits totals.

Education

Kennedale High School

Skills Payroll Analytics Data Entry

Microsoft Excel Microsoft Word Customer Service Human Resources Accounts Payable Accounts Receivable Office Management Conflict Management Office Administration Account Management Account Reconciliation Auto Body Estimator.

Contact this candidate