Jon Tobey 425-***-**** ad0xfz@r.postjobfree.com

Jon Tobey

Duvall, WA 98019 425-***-**** ad0xfz@r.postjobfree.com www.linkedin.com/in/agile-jon-tobey/ Agile Coach Agile Transformation Lead Scrum Master Outstanding Servant Leader with over 15 years of experience. Focus on Agile Transformations including practices, culture, and business processes. C-Level engagement at numerous companies. Track record in creating a strategic partnership between Business and Development. Combine Design Thinking with Scrum to reduce Time to Market by up to 75%. Focus on team health and customer satisfaction to drive productivity. 90% bug reduction. Areas of Expertise

Communication Teamwork Agile Coaching Agile Transformation Scrum Design Thinking Agile Requirements Gathering Transformation Customer-Driven Innovation Improved Quality Predictability Thought Leader Experience

GE Digital, Bothell WA 1/2019–7/2023

Head of Agile Transformation/Agile COE/Scrum Master Headed Agile Transformation, incorporated Scaled Agile Practices, coached on story mapping and problem definition, created Agile Champions program. Increased quality, predictability, and customer satisfaction.

• Trained 3000 engineers and product owners to align on goals and set expectations.

• Introduced Agile at Scale. Focus on Agile Mindset and User Centricity to create an Agile culture.

• Helped implement CI/CD practices to keep integrated and reduce technical debt.

• Ran a customer-centric PoC using Design Thinking, Scaled Agile, and CI/CD. Delivered project ahead of time.

• Implemented Design Thinking to replace the requirements-gathering process. Reduced time-to-market by 75%.

• Defined Story Mapping as standard work to focus on problem to solve. Created over 100 backlogs in one year.

• Created an Agile maturity model and had teams self-assess to baseline and determine individual team plans.

• Helped COE define best practices so we could align to the maturity model.

• Worked through various verticals to transform them. Resulting in top-down alignment and immediate results.

• Created curricula and taught classes in Scrum, Backlog Creation, Writing User Stories, Determining Business Value, Lean Coffee, Vertical Slices, Agile Mindset, and others. Creating constant growth in practices and culture.

• Implemented scaled Agile with Story Mapping, Big Room Planning, and CI/CD with 15 teams distributed worldwide to remove dependencies and scale as needed. Created consistency across the organization.

• Converted teams to Kanban as appropriate to streamline their efforts.

• Lead Planning, Grooming, Tasking, Retros, Stand-Ups, and Demos. Starbucks, Seattle WA 3/2017–11/2018

Scrum Master & Agile Coach Digital Platform API teams (Scrum Master 3 teams, Agile Coach 6 teams) Completed Agile Transformation, incorporate Scaled Agile Practices, and Coach Business on Agility.

• DPAPI Agile Coach across six teams, responsible for Agile Transformation and Continuous Improvement. Increased team health, productivity, predictability, and quality.

• Scrum Master for three Scrum Teams (30 people).

• Implemented LeSS Scaled Agile practices across 3-6 Scrum teams to remove dependencies and keep integrated.

• Added Business Value metrics to prioritize incoming work based on both business value and effort.

• Created Story Maps, Paper Prototypes, and Walking Skeletons for all new initiatives to keep customer alignment.

• Measured team health with the Kiwi Dials app (kiwidials.com), which I helped develop. Direct productivity results.

• Facilitated cross-team affinity estimates and release planning to establish estimations for PMO.

• Embedded Dev Ops, Load Test, Security, and Platform team members into the Scrum team for cross-functionality.

• Mentored two team members to become Scrum Masters in a new employee training program.

• Created and taught an Agile for Business course for Starbucks Academy to increase practice adoption.

• Coached the team which won the “Best User Facing” category at internal hack week. Jon Tobey 425-***-**** ad0xfz@r.postjobfree.com

AT&T (Kforce), Bothell WA 3/2016-1/2017

Scrum Master & Agile Coach Developer Portal and Application Matrix Teams (4 teams, 35 People) Maintained and advanced the AT&T teams’ Gold Level Agile COE status; create Agile COE for Kforce.

• In charge of project delivery for Kforce consulting company.

• Created culture change by transitioning requirements from the Waterfall parts of the company to more stringent Agile practices within developer teams.

• Separated feature from non-feature work streams and implemented Kanban to handle the latter for significant productivity improvements.

• Aligned Retrospectives across teams by first using the same retro games and then synchronizing improvements.

• Coached teams in crisis to increase both productivity and team morale.

• Mentored Product Owners, Scrum Masters, and Business Analysts to better take advantage of the framework.

• Implemented Team Health information radiators, tripling team productivity.

• Conducted bi-weekly, cross-team training in Agile, Scrum, and Kanban.

• Handled Scrum Master and Business Analyst duties for two distributed paired-programming teams. PSE (Aim Consulting), Bellevue WA 3/2015-1/2016

Scrum Master Web Applications Teams (3 teams, 15 People), Agile Coach all of PSE (1300 People) Transformed IT Web Applications organization to Scrum. Act as Agile Coach to business.

• Acted as a company-wide Agile Coach and trainer to both Business and IT, including C-level management.

• Trained the leadership team and got their commitment to transformation, resulting in top-down alignment and immediate results.

• Led team in updating the myPSE application for Windows, Android, and Apple phones resulting in increased customer satisfaction.

• Led team that maintained PSE.com, a SharePoint-based external site.

• Led team bringing external reporting in-house, building an external-facing site and internal dashboard.

• Captured the requirements and built out the interfaces for an entirely new Leasing line of business, including backlog and business processes, in just two weeks.

• Completed the Leasing rollout in 5 months, 7 months ahead of schedule.

• Created and taught classes company-wide in Agile, Scrum, and Kanban.

• Converted several business groups to Kanban using Leankit. Navicet (Self-Employed), Kirkland WA

Design Thinking Consultant 5/2014-3/2015

Fostered innovation and collaboration by aligning Business and IT together at project formation through design sessions.

• Transformed businesses by implementing advanced Agile concepts.

• Facilitated working sessions to drive requirements gathering and establish Business Value metrics.

• Employed Scenario Focused Engineering and Business Architecture methodologies to create backlogs.

• Focused on implementing Agile in the entire enterprise (not just using Scrum as an IT deliverable method). Starbucks (Self-Employed), Seattle WA 3/2013-5/2014 Scrum Master Card & Loyalty BI team (6 People, 6 months) Mined over 15 billion Starbucks card transactions and created loyalty reports.

• Independently approached a team in crisis, worked with the Product Owners and the PMO to refine the backlog and redefine the program to reach time, budget, and scope requirements.

• Transitioned to Kanban to reflect dependencies on external deliverables and effect Release Planning. Scrum Master Replenishment BI project (6 people, 6 months) Replenishment BI project to help forecasting by replacing numerous manual reports (24) with real-time data.

• Lead an effort to synchronize more effectively with the Operational Data team using Kanban. This resulted in a separate $1 million project to align the non-Agile Ops team with the various BI Agile teams.

• Mentored a team member as a BA to improve story grooming and drive complex technical designs. Jon Tobey 425-***-**** ad0xfz@r.postjobfree.com

• Refined planning and grooming to achieve consistent velocity for 9 consecutive sprints and complete the project by the deadline.

Scrum Master Atlas Store Development team (12 people, 6 months) Project to integrate internal data with remote vendor team to create a GIS real estate application.

• Integrated vendor’s work with internal infrastructure work to support applications and numerous releases. Scrum Master, Agile Coach, and Lead Analyst Enterprise Collaboration Retail Hub (11 people, 9 months) Scaled corporate SharePoint Intranet to global, adding 150,000 employees to the intranet site and creating an application for store task management using a team brand-new to Scrum.

• Ran the highest priority project in the IT portfolio, with numerous cross-functional Enterprise-level dependencies.

• Designed, built, and ran a co-location Scrum room with several innovative information radiators to measure team and project health. These tools are now used company-wide. The room became the IT Agile showcase.

• Partnered with Microsoft to teach Design Thinking methodology and reduce technical design time by 80% Scrum Master Enterprise Collaboration Partner Hub Enhancements (11 people, 5 months) An ongoing project to update and enhance the current corporate SharePoint intranet site.

• Converted team to Scrum and transferred learnings from the Retail Hub team to the new team.

• Mentored Scrum Master from the internal team to take over the role. Agile Coach (Company-wide, 14 months)

Supported Change Management Office to drive Agile adoption across all IT teams and their business partners.

• Actively promoted Agile culture and Design Thinking for Business Value methodology exchange with Microsoft, (6 projects using DBV within 6 months) and established this as a best practice for IT teams. Lectured on Agile, Requirements Gathering, Agile Testing, and Design Methodology.

• Blogged on Agile and Scrum on Starbuck’s internal site. Troubleshot and resolved issues for other Scrum teams, formed company-wide Scrum-of-Scums for Scrum Masters. Other Relevant Experience

Microsoft (Various), Redmond WA

Documentation PM/Technical Editor Editor of the Microsoft Architecture Journal Office 365 SharePoint Consultant

CPPO Team Lead and Business Analyst D&PE Architecture Strategy Team/Writer-Editor Precor (Direct), Woodinville WA

Business Analyst Scrum Master Product Owner

Nayamode, Redmond WA

Project Manager/BA Information Architect

Education and Certification

Bachelor of Science (BS) in Mechanical & Aerospace Engineering Cornell University Certified Scrum Master (CSM)

IDNA and Scenario-Focused Engineering Design Thinking trained Achievements and Awards

• United States Patent 5026407 External separator for vacuum waste system.

• Co-wrote winning 2013 Think Week winning paper (judged by Bill Gates) Social Edens.

• Developed the Kiwi Dial team health information radiator (kiwidials.com)

• GE Deliver with Focus, Lead with Transparency, Innovate with Customer, and Act with Humility awards. Technical Skills

Scrum Kanban LeSS Business Analysis Requirements Gathering Design Thinking Lean BI SOA CI/CD White Papers Web Technologies Cloud Services APIs eCommerce Embedded Systems VSS Jira Rally Bugzilla VSTF Leankit Zone Management Story Mapping Azure DevOps

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