Shashi M Mandhyan

* ****** **. ***********, ** **704 * 309-***-**** * ad0xfo@r.postjobfree.com

Professional Summary

To obtain a meaningful career with respectable organization as a Business Analyst / Project Coordinator or an Underwriter that allow me to capitalize on my strength of Project Management skill and commitment to deliver projects on-time and within budget by improving the effectiveness of project teams through the application of professionally accepted program and project management methods, techniques, and tools.

Lead, Business Analyst position, and underwriting of products, requiring strong leadership, personal drive and well developed analytical and technical competencies in the arena of insurance and banking.

Skills

Experienced working in Waterfall and Agile environment using Solution Development Methodology

Strong organizational, communication and leadership skills to effectively execute underwriting guidelines or project objectives.

Ability to handle multiple demands and competing priorities of underwriting and large and complex IT projects.

Analyzed key business trend to make recommendations for new changes to improve profitability.

Utilized soft skills dealing with customers during underwriting process as well as in planning, identifying, and managing all projects implementation activities.

Proven ability in leading, building organization and empower team to make appropriate decision by working closely with business partners and stakeholders.

Utilized analytical skills to evaluate and determine the extension or rejection of credit line to the customer.

Scheduled all deployment tasks related to projects implementation and release management such as workstation release, security patch, application updates and infrastructure upgrades.

Followed credit card underwriting procedures, and reference documents to analyze, evaluate applications to determine whether to accept, reject, or modify line of credit requested within my authority limit.

Applied project management tools & processes.

Created project schedule in PWA using Microsoft project.

Utilized effective communication techniques to explain the underwriting decisions to customers.

Conducted various formal /informal meetings and gave presentations.

Ability to operate in an extremely sensitive environment ensuring protection of confidential information.

Experienced in leading large teams and implementing new initiatives.

Communicated and coordinated key metrics between Business area and Information Technology (IT) department to develop and implementation new products, features, and other initiatives like updating the rate revision, update premium as well build relationships with other corresponding departments.

Experienced with creating and updating test strategy and test plans for both functional and non-functional testing.

Coordinated onsite and offshore test teams for test case designs, test data mining and test execution.

Created various test deliverable such as test summary reports, test metrics, test results and dashboards to communicate test status, issues and risks to key stakeholders and project team.

Facilitated defects, risks, and issues resolution.

Strived to deliver quality products with continuous improvements and time to market delivery with cost efficiency.

Utilized the following System skills: Microsoft Project, Microsoft suites, Lotus Notes, Doors, Version One, Accurint, TSYS, Verint, Bridger and MonTe, Siebel

Professional Experience

State Farm Insurance Company 05/2001 - 03/2020

Unit 5 School 11/21/22 – Present

Teacher Assistance (Elementary School)

Creative Lesson planning.

Curriculum Development.

Instructional Best Practices.

Classroom Management.

Standardized Testing.

Learner Assessment.

Special Needs Students.

Caterpillar Incorporate 10/2021 – 04/2022

Project Coordinator (Agency) – Integrated Components & Solution

Created Project Charter for Human Resource projects.

Facilitated project teams, lead control meetings and chartering/planning sessions for projects.

Maintained and improved processes for generating customer deliverables and resource

management and/or program cost forecasting and tracking.

Captures project information, analyzes data from schedule updates (e.g. critical path), works with project team members to resolve logic errors, helps explain changes due to updates, and updates plan according to actions taken by the project team to resolve schedule problems.

Created report packages and communicates project status. Made recommendations to the project team to resolve schedule and project issues.

Maintained accurate project schedules with no follow-up from the Program Management/Supervisor.

Used limited BI at Caterpillar’s project.

State Farm Bank 08/2018 - 03/2020

Underwriting Consumer Analyst - Credit Card

Credit card origination

Assessed risks, controls, and compliance with applicable policy for maintaining internal control.

Ensured works are complete in a timely manner and in compliance with Enterprise / regulatory policies and standards.

Maintained awareness of current legislative and regulatory requirements to communicate results effectively.

Exhibited leadership by working independently, and effectively prioritizing work.

Collaborated with various team members on analysis of various business processes, and functions.

Build relationships with business areas / partners on critical decisions to achieve support and cooperate to promote or constructive changes.

Respects and maintains the privacy of a clients' personal information disclosed in credit report.

Uses professionalism, tact and empathy when dealing with making financial decisions, clients, and department support when discussing a risk or facilitating the risk selection, issue and administrative process or obtaining underwriting information.

Consults with leadership, other underwriters, and corporate personnel as required.

Develop new and competitive underwriting guidelines if needed.

Enterprise Technology 05/2001 - 08/2018

Project Manager - Marketing Offers Database (January 2017 – July 20018)

Created Program Charter, maintaining program schedule, resource allocation, and keeping up to date program burn report and milestones.

Utilized soft skills to lead, plan, organize to achieve results and time to market delivery of the Marketing Offers Database for Credit Card Origination and Servicing Offers.

Facilitated execution by leading project team consisting of 15+ members.

Coordinated onsite and offshore team for test execution to Delivered Marketing offers Database.

Executed project in Agile environment using Solution Development Methodology.

Project Coordinator - Department of Labor Program (January 2009 - December 2016)

Created Project Charter, maintained project schedule, resource allocation, and kept up to date project progress report and milestones.

Facilitated various meetings such as core team, project, alert and stakeholders’ meetings.

Oversaw project’s entire testing effort from inception to implementation.

Executed projects in a waterfall and agile environment.

Conducted planning sessions, held various meetings, and analyzed diverse situations to make decisions.

Ensured State Farm in compliance with the Department of Labor regulations, record retention.

Coordinated onsite and offshore team for requirements traceability, test design, test execution to Delivered Marketing offers Database.

Coordinated stakeholder testing and facilitated risks, issues, and dependencies.

Delivered a brokerage platform and new business capability that enables agents to re-engage with customers in a consistent and meaningful manner.

Program Coordinator - Associate Information Program (AIP) May 2001 – November 2006)

Stand up the AIP program from the ground up.

Created Program Charter, maintaining program schedule, resource allocation, and keeping up to date program burn report and milestones.

Oversaw at program level the entire testing effort from inception to implementation.

Coordinated the 22 projects within the program for their dependencies, risks, and issues.

Managed 100 plus change controls, risks, issues, and dependencies outside of the program.

Delivered some projects in the AIP program using Agile methodology and some in Waterfall.

Prioritized tasks, analyzing the diverse situation to remove obstacles.

Coordinated the Stakeholder testing.

Led the entire testing effort from inception to implementation of Need Analysis Recommendation projects.

Created test deliverables - Test strategy, Test plan, Test summary, Test Result, and other test deliverables.

Managed defects, issues, and risks by coordinating resolution activities.

Coordinated Test case design, Test data mining and test execution onsite and offshore team.

Coordinated offshore team to create test cases design, date mining and test execution.

Maintained requirement traceability metrics.

Held implementation meeting with stakeholders to make the decision to Go-No-Go

Education

Master of Business Administration, Eastern Kentucky University, Richmond, KY

Bachelor of Business Administration, Eastern Kentucky University, Richmond, KY

Citizenship

US Citizen

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