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Project Management Customer Service

Location:
Los Angeles, CA
Posted:
November 07, 2023

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Resume:

Corey Hampton

**** ******** ****

Los Angeles, CA 90041

Cell # 323-***-****

ad0xf6@r.postjobfree.com

EXECUTIVE SUMMARY

Highly motivated Property Portfolio Manager versed in leasing, administration, marketing, construction, maintenance repair dispatch, training, staffing, budgeting, project management, unlawful detainers, and applicant screening. Dedicated professional with concern for both sides of the equation, from residents to building owners. Management style focuses on increasing asset value through improvements, high-efficiency and professionalism.

CORE QUALIFICATIONS

Lease Administration, Maintenance & Repairs, Renovation Supervision, Project Management, Staff Development, Cost control, Customer Service, Asset Management, Tenant Coordination, Budgeting, Book keeping, revenue generation, inventory and supply, legal.

Education

West Point Military Academy 1987- 1988

University of Wisconsin

Bachelor of Science, Exceptional Education 1996

Bachelor of Arts, Elementary Education 1997

Bachelor of Science Construction Management 2000

Professional Experience

Trumark Real Estate Management Asset Manager/ Property Supervisor

January 2021 – May 2023

Managed a portfolio of 51 properties. Consisting of 335 units total.

Visits properties on a daily/weekly/monthly basis to ensure compliance in all facets of the property's performance, including occupancy and leasing goals.

Regularly audited property onsite files to ensure proper resident qualification and screening processes are being followed in accordance with company policy and procedure.

Ensured compliance with Fair Housing laws and regulations.

Oversaw the vendor selection and bid/negotiation process and monitor vendor performance.

Oversaw Resident Move-In and Move-Outs

Promptly and efficiently addressed client requests and concerns.

Monitored rental activity including traffic, move-ins, move-outs, closing ratios and notices to ensure financial performance requirements for assigned communities are being met.

Demonstrated understanding and knowledge of the competitive property markets within the assigned portfolio and ensures Property Managers are up to date on opportunities and areas of focus.

Conducted market analysis and develops leasing and pricing strategies accordingly. Maintained fiscal oversight and is responsible for YOY revenue growth, income maximization and expense control for assigned portfolio.

Provided monthly financial analysis/strategy to building owners to meet portfolio goals.

Prepared monthly and/or quarterly variance reports and analysis of projected annual variances from budget.

Prepared annual operating and capital expense budgets with individual owners for approval. Reviewed and approved vendor invoices ensuring these are inspected for vendor delivered services, confirmation of negotiated price and budget compliance.

Worked closely with the Accounting team on month-end activities to ensure financials are accurate, accounting activities have been completed by the portfolio supervisor..

Worked with staff attorney to serve 3-day notices, file unlawful detainers, and appear for court proceedings.

DS LLC Properties General Manager

August 2019 – November 2020

Managed day to day financial activities of a 36 multi-site portfolio consisting over 400 units in the Los Angeles and Koreatown area.

Scheduled and directed staff in daily work assignments to maximize productivity.

My responsibilities also included project management, marketing, leasing, rent collection, payroll, training each building manager in collecting rents on time, serving 3-day notices, attending unlawful detainer cases for evictions, answering maintenance request when submitted and hiring cleaning staff to keep each building cleaned and maintained.

Responsible for petitioning the court for unlawful detainer cases and followed up with attorneys until cases were closed.

Supervised all building managers, planned and organized apartment turnovers and complete remodels.

Vetted venders and contractors to do remodeling and maintenance request at each building. I made sure all apartments were at market value in accordance with the rent stabilization ordinances and greatly increased the property value and rents of each building as new tenants moved in.

Screened for professional residents that made the buildings appealing. I also worked closely with the building owner at selling some of his properties and also purchasing new ones.

SKB Properties General Manager

July 2012 to July, 2019

Managed day to day activities of five (5), 50-unit apartment buildings in around the Los Angeles Area and two vacations homes of the owner.

Personally managed one 50 unit building in downtown Los Angeles.

My responsibilities included marketing, leasing, rent collection, serving notices, payroll, training each new building manager, serving 3-day notices, answering maintenance request, overseeing apartment remodels, overseeing each building is cleaned and maintained.

Supervised a staff of 4 building managers & 5 maintenance men. I raised rent according to rent stabilization ordinances, raised the apartments to market value with limited vacancy time.

Screened the Applicants.

Coordinated with LA Housing and Development inspections.

Maintained a safe work environment and was on top of all OSHA necessary positing’s.

Prepared annual operating and capital budgets, reviewed financial statements/reports, and prepared monthly variance reports to the building owner.

Responsible for the accurate and timely establishment of rent levels as approved by the building owner and the timely collection and deposit of all rental and other payments due from residents, and the taking of corrective and/or legal action as required to obtain collections

Responsible for ensuring implementation of annual rent increases

Responsible for the implementation and reporting of all maintenance policies, plans, and procedures, including, but not limited to, work order systems, purchase order systems, preventive maintenance systems, inventory control, and the turnover process.

Work with maintenance staff to resolve maintenance issues.

Create short and long range plans for correction of deficiencies and for normal maintenance of the properties

Conduct routine meetings (at least monthly) with the maintenance staff

Responsible for maintaining budgeted occupancy goals

Responsible for the accurate and timely submission of marketing reports.

Make recommendations to improve marketing and leasing programs.

Demonstrate a comprehensive understanding of the current market rates for apartments.

Supervise and participated in the Leasing and Renewal Programs.

Conduct monthly meetings with the site level administrative staff.

Inspect properties in portfolio to ensure the highest standards are maintained; evaluate effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conduct periodical inspection of vacant apartments for market ready condition.

Participate in the hiring, promotion, termination and transfer of site personnel, including the timely submission of all required paperwork.

Ensure appropriate staff development and/or training is provided,( including his/her own) and that all staff is aware and correctly implements the fair housing/ employment laws, safety rules and regulations, and other company and governmental policies and procedures

Hire, train, supervise, develop, and terminate the employment of those supervised in accordance with company policies and directives; perform timely performance evaluations on employees

Assist Property Managers with site level employees. Approve all new hires, status changes, and terminations for on site personnel in coordination with the building owner.

Shoreline Realty Services-

Germantown, WI

Foreman/ Maintenance Supervisor

Summers 1993-1998

June 1998 - July, 2012

Determined schedules and workloads and supervised maintenance staff of a property management company. Made hiring and termination recommendations, Interpreted, developed and implemented company policies and procedures.

Ensure that all staff members are trained in composite maintenance activities and were strictly following standard operating procedures. Managed residential and commercial buildings throughout Milwaukee County.

Prepared daily reports for properties, monitor accounts receivables, accounts payables. Supervise and coordinate six maintenance workers, construction projects (capital improvements and tenant fit- up projects), maintained and repaired commercial buildings, worked with subcontractors and vendors, and maintenance staffs for contract requirements and the daily operational activities for the Property management company.

Communicate regularly with tenants, contractors, vendors, and maintenance staff and the business owner.

U.S. Army Captain, 4th Brigade Combat Team, 82nd Airborne,

1987- 1992 Active Duty

1992 -2006 U.S. Army Reserves

January 2006 to June 2009 Called to Active Duty

References

Eric Gassman Office 818-***-**** co-worker/Attorney –Gassman Law

Cell 415-***-****

Brandon Younesi 310-***-**** Attorney/ Building owner

Nida Brinkus 626-***-****. Attorney/ Building owner

Dennis Kohler 414-***-**** Owner Shoreline Realty Services

Susan Blais 310-***-****. Owner SKB Properties

Todd Miller 262-***-**** Right of Way Agent - WI Energies



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