Customer Service Warehouse Associate
Resume:
Chenethia Copeland
West Columbia, SC *****
ad0xep@r.postjobfree.com
• Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
• Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Pops Shell Gas Station - Columbia, SC
December 2022 to Present
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Operated cash register or POS system to receive payment by cash, check and credit card.Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Ensured compliance with all safety regulations within the store environment.
• Accepted cash and credit card payments, issued receipts and provided change.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management. Remote Customer Service Representative
Anfi Inc - Hartsville, SC
November 2022 to May 2023
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations. Material Handler
Trane Technologies - Columbia, SC
December 2017 to April 2022
• Maintained accurate inventory records of all received items.
• Protected company inventory by maintaining and organizing storage areas.
• Inspected materials for any damages or defects
• Ensured compliance with safety regulations while operating material
• Managed work area cleanliness by following company guidelines for organization.
• Organized warehouse inventory according to warehouse plan.
• Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
• Logged unit quantities and entered data into inventory database.
• Reviewed work orders before starting work to determine necessary materials and meet Maintained accurate inventory records of all received items.
Warehouse Associate
Honda Of South Carolina - Timmonsville, SC
January 2013 to August 2017
• Processed incoming shipments, verifying accuracy of items against purchase orders.
• Preserved safe work environment by maintaining clean workstations and pallet area.
• Adhered strictly to company policies regarding quality control measures throughout the shipping process.
• Processed requests and supply orders and pulled materials to successfully prepare orders.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Examined packages and goods for damage and notified vendors of replacement needs. Machine Operator/Production Worker
Encadria Staffing Solutions (Georgia-Pacific) - Darlington, SC April 2009 to December 2011
• Assisted in the preparation of production orders, ensuring accuracy and efficiency.
• Monitored and adjusted production processes to ensure quality standards were met.
• Inspected finished products for defects before packing them for shipment.
• Completed product assembly according to standardized procedures.
• Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
• Sorted and packaged products to prepare for processing or shipment.
• Organized project components according to workflow.
• Reduced health and safety risks with strict adherence to safety protocols and PPE requirements. Package Handler/Sorter (Seasonal)
Fex Ex Ground - Florence, SC
November 2008 to February 2009
• Use hand held scnner
• Sorted packages to appropriate slide, line or belt for final distribution.
• Loaded completed orders on pallets according to delivery numbers.
• Picked products using RF scanner to fill orders.
• Packed boxes and stock using organizational guidelines.
• Used scanners to track parcel information, condition or receipt.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.
• Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Cashier/Crew Trainer
Taco Bell - Hartsville, SC
October 2005 to December 2007
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
• Operated cash registers to process payments from customers.
• Collaborated with team members to maximize productivity and efficiency.
• Greeted customers upon entering the store with friendly demeanor.
• Resolved customer issues promptly in a professional.
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
McDonalds Crew Member
McDonald's - Hartsville, SC
November 2004 to April 2005
• Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
• Took orders, prepared foods and processed payments in full-service establishment.
• Restocked supplies, removed trash and cleaned areas.
• Answered customer questions.
• Completed opening, closing and shift change tasks by following company guidelines.
• Handled food safely to protect customers from cross-contamination or illness risks.
• Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.. Education
High school diploma
Hartsville High School - Hartsville, SC
August 2005 to June 2009
Skills
• Order Picking (4 years)
• Food Handling (5 years)
• Machining (3 years)
• Food Production Food Preparation Food Safety Food Service Kitchen Experience (9 years)
• Packaging (4 years)
• Busser (5 years)
• Serving Experience (5 years)
• Guest Services (5 years)
• Load & Unload (5 years)
• Heavy Lifting (6 years)
• Manufacturing (6 years)
• Assembly (6 years)
• Analysis skills (2 years)
• Warehouse Experience (5 years)
• Materials Handling (4 years)
• Shipping & Receiving (2 years)
• Cleaning Experience (8 years)
• Pricing (2 years)
• Sales (3 years)
• Computer Operation
• Merchandising (1 year)
• Microsoft Word (2 years)
• Inventory Control (4 years)
• Food Safety (3 years)
• Upselling (6 years)
• Cooking (7 years)
• POS (2 years)
• Retail Sales (3 years)
• Sales (7 years)
• Retail sales (7 years)
• Customer service (6 years)
• Heavy lifting (6 years)
• Cash register (6 years)
• Merchandising (1 year)
• Pricing (3 years)
• Hospitality (3 years)
• POS (6 years)
• Guest services (1 year)
• Cash handling (8 years)
• Typing (2 years)
• Serving (4 years)
• Windows (2 years)
• Food handling (3 years)
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