JORDAN OKAFOR

Professional Scrum Master

ad0xeh@r.postjobfree.com

079********

London

PERSONAL PROFILE

Certified Scrum Master with over 5 years of experience in the IT field managing teams to become high performing. I love to share my knowledge and help others improve theirs to get the work done. I always demonstrate a proactive focus to help my teams on meeting client and project requirements in a timely and cost-effective manner. My goal is to bring a real value-add, a real difference to meet the client’s expectations and keep the project team motivated and focused. Leading, teaching, and coaching to build an environment for people to be their best and do their best where individuals can solve problems, experiment, and find what works best for the team in thei

r quest to build great products.

I believe people need the support and in the right environment to achieve goals and succeed, rather than being managed. I Enjoy optimizing teams toward high performance, and effectiveness to delight customers. Coaching peers, teams, and stakeholders to enable the delivery of good quality products with short iterative lead times. Supported product value streams and coordinated alignment of cross-functional teams with expertise in agile fundamentals of iterative product development leading to customer satisfaction and growth in revenue. I am looking for a company that's going to challenge my ability to work hard in a professional environment and also a place where I can learn and gain new experiences that will allow me to cultivate.

SKILLS SUMMARY

Risk Management Time Management Requirements Analysis

Change Management Great sense of Humor Client Management

Data Management Change Management

Cross-Functional Teams Servant Leadership Great Facilitator

Conflicts Resolution Conflicts Mediator Stakeholder Management

Reporting & Metrics Agile Scrum, Waterfall, Kanban

EDUCATION:

De Montfort University, Leicester MSc International Banking, and Finance Degree

De Montfort University, Leicester BA (Hons) Accounting, and Finance Degree

Scrum Org, UK Professional Scrum Master

Scrum Org, UK Professional Scaled SAFE

CAREER HISTORY:

Sept 2020 – on-going SKY Scrum Master

Identifies and eliminates intra-personal conflicts among colleagues.

Exchange feedback along with the means of improvement.

Collaborated with Product Owners to build, groom, and manage product backlogs

Creatively made work more fun with interactive agile and retrospective games likewise encouraged creativity amongst team members to suggest interactive ways we can do things differently.

Encouraged the teams to be accountable and adhere to ways of working, code of quality standards, stories adhering to meet the definition of ready before it goes into the sprint backlog and meeting the definition of done when it turns to an increment at the end of each sprint.

Assisted the product team to identify tasks for delivery, agreed on planning, and coordinated releases with the Product Owner and DevOps team.

Facilitated the day-to-day work of the scrum teams and chased up blocked items or impediments to be resolved urgently to enable the team workflow better.

Gather data to produce metrics that go into reports shared with the team or senior management to track the productivity or progress of the team.

Switched Development Teams from absolute hour estimation to relative user story estimation, reducing waste, and improving the velocity and flexibility of both teams.

Improved velocity and quality by removing internal Governance roadblocks (capacity planning).

Helps promote transparency and visibility to the team on key milestones and deliverable priorities coming from product agenda or technology changes.

Helped build a productive environment where team members ‘own’ the product and enjoy working on it.

Motivated the teams to achieve a high level of efficiency and predictability through coaching, planning, and metrics reporting.

Removed organizational impediments as well as guided the team on how to resolve impediments independently.

Jul 2018 – Sept 2020 DAZN Scrum Master

Facilitating Scrum events and other meetings to foster decision makings or process improvements.

Promoted Scrum values of Transparency, Focus, Courage, Respect, and Commitment within the team and acted as a buffer for the teams, removing distractions to delivery and interference from externals that may put teams’ focus at risk.

Assertively ensured agile/scrum concepts and principles adhere to when rules are about to be broken or anti-patterns are discovered.

Led the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

Ensured all increments are delivered to an appropriate level of quality as increments by encouraging DOD strict usage.

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables and maximize productivity.

Worked closely with the Product Owner, coordinating product backlog refinement, story estimation, and sprint planning.

Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum

Coach and mentor the teams with a focus on empathy and engagement, ensuring the teams are motivated and inspired.

Impact confidence in the team in their capability to achieve success.

Supported and educated the Product Owner on roadmap planning, backlog maintenance, and scrum ceremonies.

Jan 2017 – Jul 2018 Betfred Scrum Master

Coached teams towards self-organization and high performance using continuous improvement approaches and constantly reviewing decisions made to understand how it has helped or hindered process improvement.

Tracking sprint progress by improving visibility via metrics.

Effectively guide the team to collaborate on ideas to improve or remove impediments for the next sprint during retrospective by implementing Agile Games.

Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprints, release planning, demos, and other Scrum-related meetings.

Helping teams resolve impediments and protect them from distractions by resolving certain impediments at times to keep them focused and deliver products with high value.

Protected the development team from outside distractions, impediments, or team conflicts, and maintain focus on the product backlog sprint timeline.

Enabled and encouraged an environment where agile values and principles set out in the Agile Manifesto thrive well to increase trust in the team. This helped them become a more self-organized, collaborative, and productive team.

Ensured the stakeholders and product owner are in tune and aligned so the value needed to be delivered can be optimized better via frequent catch-up.

Responsibly leads teams in their adoption of scrum & practice.

Identifies and raises issues for open discussions whilst working together to correct or resolve them with the team.

Nov 2013 - Jan 2017 Betfred Customer Service Manager

Worked closely with the Head of Customer to implement the Voice of Customer strategy.

Built, led, and developed a team of passionate customer experience execs to deliver SMART goals in line with our customer strategy.

Defined the core KPIs for each specific voice of the customer channel in line with the strategy.

Day-to-day management voice of customer channels, including implementing a clear response strategy and then delivering the full feedback loop to customers.

Responsible for all customer-facing surveys and feedback content.

Developed processes for capturing, processing, and distributing customer feedback across the business.

Nov 2010 – Nov 2013 Coral Assistant Manager

Demonstrating new and exciting betting and gaming products to our customers

Processing bets

Delivering on KPIs and customer satisfaction

Oversaw the day-to-day operations and work of lower-level staff

Ensured compliance with organizational standards, including safety standards and client or customer communications.

Monitored and provided feedback to managed staff to effect improvements in organizational goals.

Reviewed and filtered applications for potential new hires.

Assisted in interviewing applicants and confer with senior-level management on the hiring process.

Assisted managers and other staff with the procurement of necessary materials and equipment.

Created and delivered sales and financial reports on a predetermined schedule.

References Available Upon Request

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