House Supr. /Medtech./Cust.PSM Manager /Biz.owner/Del.Driver
Resume:
LORRIE
STEPHENS
Ph#606-***-****
Email:***************@*****.***
Address:** ******** **** *** *
South Point, OH 45680
Currently Employed;D.O.H.03/08/22 Employer;Uber and Lyft
Title: Delivery Driver
Area: Tri-state Area Where Ever Needed
White Way Dry Cleaners - Presser/cleaners
Huntington, WV • 04/2013 - 12/201
• Operated machining equipment safely with team of operators.
• Folded, hanged and bagged completed clothing.
• Read and interpreted blueprints and schematics for production runs. Assessed garments and fabric closely to identify correct pressing equipment and temperatures needed to remove wrinkles.
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Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
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Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
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I worked for Hickory hill Furniture for 9 1/2 years until they went out of business I started on the floor as a cleaner ended up a inspector and then moves over top of the cutting department became supervisor over top of 26/30 employees and any giving time for 5 years then was offered a per-motion to customers services sales Representative for 5 years until
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• We went out of business had a very interesting account was over Jacqueline Smith( played Charlie's angels) account and several over seas account
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Foreign accountsIceland and Australia accounts AZ o keyed orders schedule containers and what ever I had time for
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services, and company information.
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SKILLS
• Advanced Salesforce.com
• Review Contracts
• Specialty Care
• Recruiting and Hiring
Chesapeake High School
Baltimore, MD • 05/1992
EDUCATION
Walker Family Care Home - House Supervisor/Med Tech Morganton, NC • 04/2012 - 04/2013
Processed customer service orders promptly to increase customer satisfaction.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Provided primary customer support to internal and external customers.
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Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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Educated customers about billing, payment processing and support policies and procedures.
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• Responded proactively and positively to rapid change. Trained new personnel regarding company operations, policies and services.
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Managed timely and effective replacement of damaged or missing products.
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Communicated with patients, ensuring that medical information was kept private.
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Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
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Scheduled surgeries, managed pre-certifications and verified insurance coverage.
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Developed policies and procedures for effective pharmacy management.
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Successfully negotiated client contract renewals to create increased revenue.
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• Ordered all pharmacy supplies and kept check on inventory levels. Removed trash and straightened counters to keep pharmacy area clean and neat.
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Discussed medical histories with patients in effort to provide most effective medical advice.
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Spearheaded and implemented new projects to expand scope of engagement.
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Created customized care plans, working with hospital staff and families to assess and meet individual needs.
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Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
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Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
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Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
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• Administered medications subcutaneously, orally and via IV.
• Provided emergency response during shifts and when on-call. Collaborated with physicians regarding patient conditions, updates and necessary care changes.
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• Reviewed clinical documentation to asses standards and quality of AutoZone - PSM Sales Manager
900 14th St W, Huntington, WV 25704 • 09/2017 - 11/2022 Uber And Lyft - Driver/transportation .
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
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Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
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Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
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Implemented successful healthcare program through
professionalism, quality of care, medical teaching and patient satisfaction.
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• Collaborated with store manager to maintain daily operations. Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
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Handled customer relations issues, enabling quick resolution, and client satisfaction.
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Resolved customer issues quickly to close deals and boost client satisfaction.
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Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
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Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
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Assisted handicapped customers to safely complete transfers between van and facility.
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Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
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Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
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Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
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Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
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Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
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