Medical Office Specialist
Resume:
Jessica Smith
Medical office Specialist Clinical Assistant
Wetumpka, AL 36092
ad0xct@r.postjobfree.com
Conscientious and detail-oriented Medical Office Specialist with an excellent background in complex and high-volume clerical and clinical work. Mindful of all standards and practices pertaining to health safety and patient confidentiality. Superb team player as well as a strong independent worker. Authorized to work in the US for any employer
Work Experience
Certified Ophthalmic Technician/scribe
MyEyeDr. - Montgomery, AL
January 2022 to Present
• Assisted by taking vitals, Medical and demographic information of patient and scheduling appointments.
• Screened patients for medical care, allergies, medication/surgical history, and update them in the electronic health record (EHR)
• Coordinating the physicians schedule
• Managed and oversaw medical care for 500+ patients monthly, including scheduling appointments and addressing concerns. Utilized medical software and MS office documenting medical records resulting in complete accuracy.
• Oversaw daily operations of clinic, developing a kid-friendly environment to keep pediatric patients calm and provide the best level of care.
• Functioned as a patient advocate, addressing private and time-sensitive patient concerns.
• Remaining in HIPPA guidelines, documenting in-patient medical records.
• Advised on post-immunization instructions regarding expected reactions and proper care of any procedures.
• Preforming any diagnostic tests required or needed for exam. Ophthalmic Technician Patient Advocate
Montgomery Eye Physicians - Montgomery, AL
June 2020 to November 2021
• Assisted by taking vitals, Medical and demographic information of patient and scheduling appointments.
• Screened patients for medical care, allergies, medication/surgical history, and update them in the electronic health record (EHR)
• Managed and oversaw medical care for 500+ patients monthly, including scheduling appointments and addressing concerns. Utilized medical software and MS office documenting medical records resulting in complete accuracy.
• Oversaw daily operations of clinic, developing a kid-friendly environment to keep pediatric patients calm and provide the best level of care.
• Functioned as a patient advocate, addressing private and time-sensitive patient concerns.
• Remaining in HIPPA guidelines, documenting in-patient medical records.
• Advised on post-immunization instructions regarding expected reactions and proper care of any procedures.
• Preforming any diagnostic tests required or needed for exam. Ophthalmic Technician Medical Scribe
Eye Center South - Montgomery, AL
December 2018 to June 2020
• Obtaining patients vitals, medical history, previous surgeries and documented all medications.
• Preforming any necessary clinical performances, diagnostic testing, administered needed medications and assisting with in-patient surgical procedures.
• Documenting any and all-important information in electronic health records (HER)
• Assisting the physician with all needed performances, Documenting instructions and information for patient knowledge also for staff for next upcoming visit.
• Under physicians’ direction, prescribing necessary medication (written and electronically)
• Scheduling appointments upon patients request, urgent basis and yearly checkup visits, sending referrals for further management, speaking via phone to pharmacists and other physicians.
• Recognized by superiors and co-workers for quality, accuracy, timeliness and consistency of work while increasing efficiency of providers.
• Efficiently and accurately created detailed medical charts, tracking testing results, and patient data all while providing other needed physicians duties. Medical Assistant/Medical Office Specialist
Montgomery area psychiatric services - Montgomery, AL November 2017 to December 2018
• Quickly answered incoming telephone calls, greeted patients upon arriving to office, and verifying identity of every patient.
• Assisted front desk with patient check-in and registration. Scheduled appointments and procedures for patients such as diagnostic testing and upcoming appointments.
• Maintained patient HIPPA confidentiality
• Assisted with improving monthly stats from 60% to 80%, Created monthly goals for all employees to achieve.
• Medical billing and coding, completing prior authorizations for medications to be approved by insurance, recognized for efficiency of completing tasks quickly.
• Obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.
Front Desk Receptionist/Coordinator
Smile Makers Dentistry - Montgomery, AL
December 2014 to December 2016
• Checking in patients for appointments, confirming upcoming appointments, verifying insurance prior to appointment, and collecting co-payments for each visit.
• Answered high volume telephone lines, promptly answering voicemails and emails.
• Creating plans and goals for company each month to achieve in each department, Raising monthly collection balances by 12% upon first 3 months of employment.
• Putting together important information for fellow co-workers to present in morning meetings such as graphs, PERCENTAGES, and incentives.
• Promptly collecting payments for scheduled procedures, keeping physicians schedule booked and efficient.
Maternity Leave
September 2014 to December 2014
Education
High school diploma
Holtville High School
Certification of Ophthalmic Scribe (OSC) in Ophthalmology JCAHPO
Certification of Certified Ophthalmic Assistant (COA) in Ophthalmology JCAHPO
Skills
• CUSTOMER RELATIONSHIP MANAGEMENT (3 years)
• EXCEL (1 year)
• Televox (Less than 1 year)
• Icanotes (1 year)
• DENTRIX (1 year)
• Office Administration
• Medical Billing
• Insurance Verification
• Medical Imaging
• Medical Coding
• HIPAA
• EMR Systems
• Medical Scheduling
• QuickBooks
• Data Entry
• Medical Records
• Management
• ICD-10
• Office Management
• Chairside Assisting
• Medical terminology
• Vital Signs
• Laboratory Experience
• Triage
• Anatomy Knowledge
• English
• Medical Office Experience
• Accounting
• Ophthalmology Experience
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Customer service — Highly Proficient
April 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Verbal communication — Highly Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
September 2021
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Protecting patient privacy — Proficient
November 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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