Customer Service District Manager
Resume:
ANDIE
ZAMORA
DISTRICT MANAGER
***********@*****.***
Arvada, CO 80004
CONTACT
SKILLS
• Sales Orientation
• Business Administration
• Sales Reporting
• Strategic Planning
• Leadership Skills
• Conflict Management
• Retail Inventory Management
• Policy Enforcement
• Productivity Improvements
• Asset Protection
• P&L Responsibility
• District Growth Management
• District Standards
• Sales Forecasts
• Operations Management
• Suggestive Selling
• Attention to Detail
• Location Auditing
• Team Development
• Policies and Procedures
• Recruiting and Hiring
• Operational Improvements
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
CAREER OBJECTIVE
District Manager
OZ international, Wingstop, Denver, CO
EXPERIENCE
September 2021 - Present
Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
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Worked with direct reports to develop and implement action plans, improving operating results.
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Analyzed sales data from all stores within the district to identify trends and
• opportunities for improvement.
Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
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Managed a team of 30 employees in the district and developed strategies to increase efficiency and productivity.
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Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
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Identified and addressed customer complaints in a timely and professional manner.
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Executed performance management processes to set up employees for success.
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• Enforced compliance with corporate policies and procedures. Established positive relationships with store managers, corporate representatives, vendors, customers, and other stakeholders in the district.
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Accomplished goals by establishing priorities and organizing workload to meet deadlines.
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Collaborated with Human Resources department on recruiting efforts for new
• hires throughout all stores in the district.
• Shared best-demonstrated practices with team and across company. Implemented new technologies such as point-of-sale systems into various locations throughout the district.
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• Staff Supervision
• Client Relationship-Building
• Delegating Work Assignments
• Scheduling and Coordinating
• Social Perceptiveness
• Retail Knowledge
• Negotiation and Conflict Resolution
• Infectious Diseases
• Managing Operations and Efficiency
• Drawer Reconciliation
Business Management and
Development
•
• Contact Management Systems
• Employee Coaching and Mentoring
• Local, State and Federal Regulations
• Shrink Minimization
• Scoring Standards
• Industry Knowledge
General Manager
OZ international, Wingstop, Broomfield, Co
Identified issues that could potentially affect customer service or profitability in any of the stores within the district.
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• Consulted with leadership on development of team's strategy. Addressed and resolved client or customer inquiries to foster superior standards of service.
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Led and directed team members on effective methods, operations and procedures
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Developed existing team into high productivity, results-oriented unit through
• creative initiatives.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
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Created weekly schedules based on predicted staffing needs, budgets and employee requests.
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• Minimized staff turnover through appropriate selection, orientation and training.
• Facilitated month-end closing processes, invoicing and journal entries.
• Developed training modules and documentation to train staff. March 2017 - September 2021
• Built and maintained relationships with vendors and suppliers.
• Recruited team members to maintain adequate staffing levels. Provided coaching and mentoring support for employees at all levels of the organization.
•
• Used customer feedback for improving operations and building brand loyalty.
• Monitored store performance and identified opportunities for improvement. Managed profit goals against budget and prior year, keeping controllable costs within budget.
•
Coordinated staff training sessions to ensure compliance with company policies
• and procedures.
Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
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Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
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Managed customer service teams to ensure quality customer satisfaction and
• increase customer loyalty.
Provided clear direction and set priorities for accomplishing desired actions and results.
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Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
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Established employee development plan, setting clear expectations for team
• members.
Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
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Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
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Identified areas of improvement within existing systems and developed action plans for implementation.
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• Analyzed current processes and implemented efficiencies that reduced costs.
• Prepared staff work schedules and assigned specific duties. Reviewed financial statements, sales reports, and other performance data to measure productivity.
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Ensured compliance with all applicable laws, regulations, and policies across the
• organization.
CERTIFICATIONS
• Serve safe certification 2019
References available upon request
REFERENCES
Contact this candidate