Natasha Duarte

Chino, CA *****

ad0xc8@r.postjobfree.com

+1-909-***-****

Join an established and growing company at a challenging and rewarding position. Seeking position with career growth potential.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Phone Banker

Street Level Campaigns - Remote

July 2022 to December 2022

The position was to make phone calls to individuals that needed to take there Covid 19 booster shots and to make appointments for them at there local Walgreens, target, Costco, Kaiser, etc. The calls were consistently one after another. I was to document and screen shot each appointment made for records. Voala

Hope for home - Pomona, CA

March 2021 to March 2021

• Assign shifts, train monitors in program operations, safety, and security expectations and procedures. Oversee operations for safety practices, provide ongoing safety leadership. Shelter security, shelter entrance monitoring, bag and purse screening, and Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed. Shelter safety such as while working conditions, or defective equipment. Know the location of fire exits, be prepared to assist participants in case of any emergency. Assets protection, act as a role model for participants at all times by learning understanding and practice the professionalism expected - Put clients/participants needs first. Answer telephones and take messages for clients and staff, monitor doors and greet visitors. Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational. Assist shelter staff during provision other shelter events. Inputs required data to computer systems and logs and other duties that may arise to support program goals. Technical Support Specialist

California Employment Development Department (EDD) - Remote July 2020 to February 2021

Answered 75-100 calls for EDD a day. Identified each claimant by the six identifiers, Looked up claim to assist with issues claimants had on claims. Assisting disadvantage recipients in becoming self-sufficient, helping unemployed workers through the UI programs, maintained accurate and current customer account data updates. Maintaining control over direction of conversation, adhere to company policies and scripts to consistently achieve call-time and quality standards, escalated issues, resolved claimants issues

Independent Contractor

Focus Commerce - Pasadena, CA

December 2018 to June 2020

Receiving inbound calls as a customer service independent contractor for call centers with several different campaigns. Provide customers with product and service information about their accounts. Make sales on each campaign, add and update customer information, Opens customer accounts by recording and verifying account

information.Cancel or upgrade account information. Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; adjustment; and ensure the resolution

Customer Support/Sales

New Era Staffing - Remote

May 2015 to October 2016

Answered all calls that had to do with sales or customer service and complaints. Multiple campaigns that I was selling or cancelling orders to customers. Research required information using available resources to manage and resolve customer issues. Provide customers with product and service information, enter new customer information into the system along with updating existing customer information, process orders, identify and offered administrative support across the organization as well as coordinate front desk activities.

Customer Service

New house hunters - Remote

June 2013 to March 2014

Answer multiple phone calls, provide rent to own listings to customers and perform customer verifications. Direct requests and unresolved issues to the designated resource. Manage customers' accounts and to keep records of customer interactions and transactions records of details on inquiries, comments, and complaints.

Education

High school diploma

Sultana High School - Hesperia, CA

August 1996 to May 2000

Skills

• Cashiering

• Customer support

• Communication skills

• Customer service

• Technical support

• Upselling

• Cold calling

• Quality assurance

• Proficiency in Microsoft office suite and Excel (10+ years) Certifications and Licenses

California Guard Card

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