Tonya Smith

Front Office Administrator

Memphis, TN 38127

ad0xc6@r.postjobfree.com

+1-901-***-****

Skilled with computer systems and software.

Self-motivated and assertive.

Quickly learn procedures and methods.

Organized and efficient.

Honest, friendly, outstanding communication skills.

15 years successful experience in a data entry ten key setting.

Dependable - can work without supervision.

Supporting, training, and supervising front office staff.

Ensuring that all customer-related tasks handled accurately and on time to improve guests'

experience.

Handling customer complaints and special

requests.

Scheduling staff shifts and managing other

HR-related tasks.

Authorized to work in the US for any employer

Work Experience

Certified Payroll Specialist

BarnHart Crane & Rigging (Contract) Memphis TN, July 2023 - September 2023 Office Administrator (6yrs Remote)

JDResources, Inc. - Memphis, TN May

2015 to July 2023

Responsibilities

Input payroll for 30 to 50 employees.

File an update employee information as needed. Create excel spreadsheets of daily activities.

Answer phone calls transfer to proper destination. Keep office inventory stocked.

Make sure all jobs posted to websites.

Input new hires information into system. Make sure system stay updated with current information. Manage staff updates to assure accuracy of any changes in the system.

Send new hire enrollment packages and set up efile for background screening for Corp-to-Corp and W-4 employees. Skills Used

MS word, Excel, Data Entry (alpha and numeric) Microsoft Office. E-Files Customer Service Representative Global

Interactive Services - Nashville, TN January 2015 to April 2015

Responsibilities

Auto Insurance claims. Schedule

photo inspection.

Route calls to proper destination.

Authorization & Appointment Analysis

Kelly services - Nashville, TN October 2014 to February 2015 Responsibilities

Setting Veterans doctor appointment. Opt in and

Out of program.

Determine eligibility for Program.

Create Authorization for Veterans Dr. Visits.

Customer Service Representative

TLK Group - Nashville, TN February

2014 to October 2014

Responsibilities

Take inbound calls for Comcast. Team lead, help others with assisting on customer support. Accomplishments

Going from customer service rep to a Team lead.

Skills Used Customer

support.

Customer Service Representative

Kelly Services - Nashville, TN September 2013 to

January 2014

Responsibilities

Dish network authorized retailer

Skills Used

Take Inbound and outbound call

Assist customer and transferred calls to proper destination. Collections

Wyndham Professionals - Hendersonville, TN April 2013 to July 2013

Windham Professionals Hendersonville, TN Collections 2013 to 2014

Contacted the loan customers to make payments arrangements on past due student loans, along with inbound and outbound calls, that required routing along with resolution to problems. Assisted in other departments as assigned. Collections Representative Regional

Adjustment Bureau - Cordova, TN 2012 to 2013

Along with taking inbound and outbound calls, that required routing along with resolution to problems, concerns for the customer, prepared daily ledgers and reports as needed, and assisted in other departments as assigned Resident Assistant Cordova

Estates - Cordova, TN 2011 to 2011

Assisted residents with daily meals, and everyday living, along with personal care Proof Operator Regions

Bank - Cordova, TN January 2004

to May 2010

Ten key processing, keyed checks, along with proof reading checks, and corrections Home Health Aide

Home Care Solutions - Southaven, MS 2003 to

2005

Provided assistance to residence so, they could live independently in their homes, and any needed services so they could be productive in the community as well as with other people Customer Service Representative

MCI World Com

1999 to 2004

Answered and received calls from customers, directed incoming calls to proper destination along with any administrative needs for the department as requested

Education

Diploma

Frayser High School - Memphis, TN

Skills

• QuickBooks

• Office Admin

• Excel

• Microsoft Word

• Front Desk

• Office 365

• Proofreading

• 10 Key Data Entry

• Accounts Payable

• Bookkeeping

• Personal Assistant Experience

• Payroll

• Cold Calling

• Event Planning

• Administrative Experience

• Accounts Receivable

• Microsoft PowerPoint

• Human Resources

• Microsoft Outlook

• Clerical Experience

• Office Management

• Home Care

Certifications and Licenses

Cosmetology

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