Customer Service Data Entry
Resume:
Tonya Smith
Front Office Administrator
Memphis, TN 38127
*********@******.***
Skilled with computer systems and software.
Self-motivated and assertive.
Quickly learn procedures and methods.
Organized and efficient.
Honest, friendly, outstanding communication skills.
15 years successful experience in a data entry ten key setting.
Dependable - can work without supervision.
Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks handled accurately and on time to improve guests'
experience.
Handling customer complaints and special
requests.
Scheduling staff shifts and managing other
HR-related tasks.
Authorized to work in the US for any employer
Work Experience
Certified Payroll Specialist
BarnHart Crane & Rigging (Contract) Memphis TN, July 2023 - September 2023 Office Administrator (6yrs Remote)
JDResources, Inc. - Memphis, TN May
2015 to July 2023
Responsibilities
Input payroll for 30 to 50 employees.
File an update employee information as needed. Create excel spreadsheets of daily activities.
Answer phone calls transfer to proper destination. Keep office inventory stocked.
Make sure all jobs posted to websites.
Input new hires information into system. Make sure system stay updated with current information. Manage staff updates to assure accuracy of any changes in the system.
Send new hire enrollment packages and set up efile for background screening for Corp-to-Corp and W-4 employees. Skills Used
MS word, Excel, Data Entry (alpha and numeric) Microsoft Office. E-Files Customer Service Representative Global
Interactive Services - Nashville, TN January 2015 to April 2015
Responsibilities
Auto Insurance claims. Schedule
photo inspection.
Route calls to proper destination.
Authorization & Appointment Analysis
Kelly services - Nashville, TN October 2014 to February 2015 Responsibilities
Setting Veterans doctor appointment. Opt in and
Out of program.
Determine eligibility for Program.
Create Authorization for Veterans Dr. Visits.
Customer Service Representative
TLK Group - Nashville, TN February
2014 to October 2014
Responsibilities
Take inbound calls for Comcast. Team lead, help others with assisting on customer support. Accomplishments
Going from customer service rep to a Team lead.
Skills Used Customer
support.
Customer Service Representative
Kelly Services - Nashville, TN September 2013 to
January 2014
Responsibilities
Dish network authorized retailer
Skills Used
Take Inbound and outbound call
Assist customer and transferred calls to proper destination. Collections
Wyndham Professionals - Hendersonville, TN April 2013 to July 2013
Windham Professionals Hendersonville, TN Collections 2013 to 2014
Contacted the loan customers to make payments arrangements on past due student loans, along with inbound and outbound calls, that required routing along with resolution to problems. Assisted in other departments as assigned. Collections Representative Regional
Adjustment Bureau - Cordova, TN 2012 to 2013
Along with taking inbound and outbound calls, that required routing along with resolution to problems, concerns for the customer, prepared daily ledgers and reports as needed, and assisted in other departments as assigned Resident Assistant Cordova
Estates - Cordova, TN 2011 to 2011
Assisted residents with daily meals, and everyday living, along with personal care Proof Operator Regions
Bank - Cordova, TN January 2004
to May 2010
Ten key processing, keyed checks, along with proof reading checks, and corrections Home Health Aide
Home Care Solutions - Southaven, MS 2003 to
2005
Provided assistance to residence so, they could live independently in their homes, and any needed services so they could be productive in the community as well as with other people Customer Service Representative
MCI World Com
1999 to 2004
Answered and received calls from customers, directed incoming calls to proper destination along with any administrative needs for the department as requested
Education
Diploma
Frayser High School - Memphis, TN
Skills
• QuickBooks
• Office Admin
• Excel
• Microsoft Word
• Front Desk
• Office 365
• Proofreading
• 10 Key Data Entry
• Accounts Payable
• Bookkeeping
• Personal Assistant Experience
• Payroll
• Cold Calling
• Event Planning
• Administrative Experience
• Accounts Receivable
• Microsoft PowerPoint
• Human Resources
• Microsoft Outlook
• Clerical Experience
• Office Management
• Home Care
Certifications and Licenses
Cosmetology
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