Customer Service, Social Media
Resume:
Ethan Fletcher
Philadelphia, PA *****
ad0xc3@r.postjobfree.com
QUALIFICATION SUMMARY
Intellectually driven professional known for having excellent people skills, a determined and ambitious drive to succeed, and a positive attitude, exceptional at producing high-quality results. Skilled in customer service, resulting in sales growth. Known as an influential community manager, dedicated to fostering inclusivity and creating safe spaces. Problem-solver and team player, exceeding expectations and thriving in dynamic environments, contributing to organizational goals.
AREAS OF EXPERTISE
● Customer Service
● Sales
● Product Knowledge
● Customer Satisfaction
● POS Computer Systems
● Microsoft 365
● Research
● Community Organizing
● Social Media
● Public Speaking
ACCOMPLISHMENTS
● Founded Achilean Headquarters, a weekly men-loving-men group that serves as a safe space for queer youth to discuss all aspects of being queer, men/masculine presenting people
● Recognized as a top seller at Bath & Body Works and Savage X Fenty
● Achieved promotion to Lead Cashier at Bath & Body Works
● Acknowledged for Perfect Attendance during all 4 years at West Catholic Prep High School
● Elected President of West Catholic Players Theater Club at West Catholic Prep High School
● Inducted into the National Honors Society graduating high school with a 3.66 GPA
● Awarded Martin Luther King Jr. Scholarship to Ithaca College
● Awarded Apogee Scholarship to Widener University CAREER EXPERIENCE
The Attic Youth Center Philadelphia, PA
Youth Facilitator February 2023 – present
● Assisting leadership team with staffing tasks such as recruitment and participating in interviews
● Developing community groups and projects, providing support for LGBTQ+ youth
● Nurturing solid relationships with queer youth in the community
● Organizing trips, tours, and events for Attic Youth members Youth Staff Intern September 2019 – February 2023
● Participated in community outreach projects focused on LGBTQ+ advocacy
● Received civic engagement training surrounding LGBTQ+ issues Pennsylvania House Democratic Caucus Philadelphia, PA Political Staff Intern for State Rep. Ben Waxman June 2023 – August 2023
● Researched and resolved constituent inquiries across various communication channels, including telephone, email, and in-person interactions
● Crafted thoughtful, relevant, composed replies to constituent queries, mirroring Representative’s intentions, stance, or legislative precedent on varying public policy topics
● Performed casework and compiled database of constituent interactions using Constituent Tracking System (CTS)
● Executed administrative and clerical tasks, such as typing, filing, and photocopying
● Consistently contributed to a positive public image by fostering strong constituent relationships through door-to-door canvassing and social media account management
● Conducted policy research, utilizing effective online resources Savage X Fenty King of Prussia, PA
Retail Sales Associate, Fit Xpert April 2022 – July 2022
● Actively engaged with customers to educate them on promotions and enhance the shopping experience
● Performed manual fittings to identify upselling opportunities and increase sales
● Operated state-of-the-art POS system to interact with custom Fit Xperience software and process cash and credit card transactions
Bath & Body Works King of Prussia, PA
Lead Cashier October 2021 – February 2022
● Demonstrated a thorough understanding of POS system and exemplary customer service
● Reviewed and resolved differences between accounting information and register sales
● Provided comprehensive register training to new employees Retail Sales Associate September 2020 – October 2021
● Developed POS skills, customer engagement tactics, and product knowledge
● Assisted managers with product management, promotional marketing, and inventory management
EDUCATION
West Catholic Preparatory High School, Philadelphia, PA; Graduated June 2020
● Ranked 3/107, Unweighted GPA: 3.66/4.0, Weighted GPA: 5.04/6.0
● High School Diploma
● First Honors, National Honors Society
● Perfect Attendance
AFFILIATIONS
● The Model Experience, New York Fashion Week Runway Model, 2023
● Students Run Philly Style, Club Member/Student Runner, 2016 – 2022
● Temple University High School ManChoir, Member, 2017
Contact this candidate