LAUREL FERRERA

*** **** ** *** • New York City, NY, 10038• 413-***-**** • ad0xbo@r.postjobfree.com

Summary

Performance-driven and motivated HR Professional with four years of experience. Devised and implemented HR procedures, including onboarding, performance management, and employee education and training. Exceptionally skilled at administering HR Initiatives and prioritizing and managing multiple projects and deadlines concurrently.

Skills

Salesforce

BambooHR, ADP Workforce Now

Microsoft Suite; PowerPoint, Excel, Word

V-Lookups

X-Lookups

Pivot-Tables

EXPERIENCE

Police Athletic League New York, NY

Human Resources Generalist, Contract November 2022 – May 2023

Managed staffing processes for four departments, from resume and cover letter screening to new orientation and onboarding.

Started and implemented a weekly employee appreciation email, increasing overall employee appreciation by 25%, according to an anonymous survey.

Created proposals for four different HRIS systems based on onboarding, learning, IT support, and ability to grow with the company as seen fit, increased overall HRIS system.

Started email campaigns about specific employee achievements and recognition, which decreased employee turnover by 5% in less than four months.

Ensured hiring and onboarding process was seamless for ten employees weekly via managing offer letters, new hire orientation, and mandatory paperwork management (I9s, W-2s, healthcare contracts).

Hired and ran new hire orientation for on average 10 employees per week utilizing applicant tracking software,

Grace Institute New York, NY

Human Resources Coordinator January 2020 – November 2022

Managed employee database in Salesforce to maximize employee retention and engagement.

Increased client retention by 10% by championing the company’s diversity, equality, and inclusion program.

Conducted coaching seminars after conducting a needs assessment for all staff members on cultural awareness, implicit bias, and improving team diversity, communication, and overall sense of belonging by 57% according to the Kirkpatrick model.

Generated daily, weekly, monthly, and quarterly reports analyzing workforce planning, PTO usage, and employee turnover.

Coached employees with additional training and development opportunities in areas that could be more productive and help with internal growth.

Implemented and established monthly employee meetings, which increased overall communication by 75%, according to an anonymous employee survey.

Implemented STARS behavioral interview technique to assess candidate fit, leading to new hires taking on an average of 1.5 additional clients to the standard 7-client roster indicating better performance.

Office of Dr. Kapell and Associates West Springfield, MA

Medical Office Manager May 2017 – January 2020

Streamlined multiple systems into one universal software system, enhancing efficiency by 25 %.

Managed employee records by creating an automated information request email, reducing the need for manual tracking.

Planned, organized, and coordinated employee appreciation events, which increased company morale by 30% in a year, according to an anonymous survey.

Ran reports, processed data, and created reports on cost-benefits analysis proposals using Salesforce, Excel, and PowerPoint.

Prioritized and managed multiple projects while simultaneously following through on issues promptly.

Avalon Hotel Beverly Hills, CA

Guest Services Representative January 2015 – April 2017

Greet and welcome all guests with a smile and professional conversation.

Managed guest arrivals, including processing payments, noting requests, and issuing room keys.

Resolved customer service issues in a timely manner.

EDUCATION

Hunter College of The City University of New York New York City, NY

B.A. Psychology; Magna cum laude January 2017 – May 2019

●Member, Psi Chi International Honors Society in Psychology: Psychology Major, maintaining a minimum GPA of 3.7 and demonstrates exceptional merit in an extracurricular activity in psychology research.

●Research Assistant, Professor Dr. Joseph Lao.

University of Southern California Los Angeles, CA

B.F.A. Acting September 2013 – May 2017

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