KIEULE NGUYEN

Cell 408-***-****

ad0xbn@r.postjobfree.com

OBJECTIVE: Data Analyst

TECHNICAL SKILLS:

Tableau, SAP, Salesforce, MS Excel, MS Access, SQL, MS Outlook, MS PowerPoint, MS FrontPage

PROFESSIONAL QUALIFICATION:

•More than 10 years experience with data analyst such as statistical analysis, explanatory and predictive and data modeling

•Experience with developing and tracking business metrics, maintains standard, custom dashboards and reports and creating ad-hoc reports.

•More than 4 years of Tableau experience with creating dashboards and Reports

•Strong excel skills with spreadsheet formulas, Pivot table, Vlook-ups and Charts, MS access queries, forms and report

•Experience with MS PowerPoint with preparing slides for presentation with tables, charts, objects and animations.

•Experience with eBI Oracle back end to create queries and pull out the data.

•Experience with Salesforce and SAP.

•Experience with big data infrastructure, software, and data warehousing, Data Mining, Data Manipulation and Data Visualization as well as product management driving the business

•Experience with project management, research and business process improvement

EXPERIENCE:

12/2022 -- 08/2023: Co-Owner of VP Nail and Spa Salon

09/06 – 10/2022 NETAPP INC. - Sr.Sales Operations Analyst, Channel Sales & Services Operations

•Supported Channel Sales & Marketing Global Partner Programs team to help Partners ( Resellers & Distributors) to sell more products and Services.

•Co-Developed and utilized metrics and business reporting to identify Partner Sales & services Key Performance Indicators.

•Created Daily, Weekly, Monthly and Quarterly Reports and Dashboards in Excel workbooks. These Dashboards and Reports were re-Created in Tableau when Tableau was introduced in 2016. Create Ad hoc reports for upper management, cross functional teams and external stakeholders. Based on the results of Sales and performances, Analyzing, calculating and forcasting Sales amd Services data such as Pipeline, Point of Sales, Bookings, Pricing, Services Attached Rate, Real Discount %, Case/System performances, Rebate etc.. to identify patterns/trends and develop to predict Sales and Services, giving partners discount levels and help the Partner Development Managers to ease doing business with the partners and helping them to complete the training requirements.

•Create Quarterly bussiness review using MS PowerPoint for presentations to the stakeholders such as Director, VP, Partner Development Managers and Sales Reps.

•Manage and maintain NetApp Customer Relationship Management (CRM) system such as Services Data like Service Contracts New and Renewals, Installbase and cases in SAP and Quots and Sales data like pipeline, Deals Registration, opportunity etc.. in in Salesforce, ensuring accurate and up-to-date data entry, reporting, and pipeline management.

•Enhanced and managed the self-service reporting environment in Tableau to allow NetApp partner managers and partners access to Partners services Dashboards and Reports and track Sales, Services and compliance on a regular basis.

•Partner with cross-functional teams, including marketing, finance, and operations, to ensure alignment and drive operational efficiencies across both direct and indirect sales channels..

•Developing and managing the partner on-boarding processes, ensuring legal & training compliances and partners system accesses.

02/05 – 07/06 CISCO SYSTEM – Data Analyst

•Assisted team lead to update AVL, keep tracking and uploaded the documents on EMARS for RoHS compliant Part Numbers.

•Contacted the suppliers to collect the drawings, CoC and L1 reports then uploaded in the system.

09/03-09/04 NEXTEL COMMUNICATIONS. –RF Planning Analyst

•Assisted team lead in analyzing the data test of the cells and sites for Western Region such as the busiest hour, the number of calls that failed, number of calls blocking, hangover and dropped calls of the cells.

•Prepared summary reports, spreadsheets, pivot tables, Excel functions, graphics, and charts based on the analysis of data

•Generating report Using MapInfo based off of mapping statistics, drop calls, performance metrics, locations, etc. The data is related to a Sales tracking application.

EDUCATION Bachelor Degree of Science

University of California at IRVINE, Irvine

ADDITIONAL INFO: US CITIZEN

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