Anthony “Justin” Aremia

***** ******** ***** **. *********, NC

ad0xas@r.postjobfree.com 704-***-****

Professional Summary:

A team player and independent worker. Able to set, achieve and exceed goals. Customer- focused interactions are enhanced through a Business Administration Education and a strong Customer Service Communication background. Persuasion and conflict resolution skills were highly tuned as a Business Management professional. As a General Manager in the restaurant industry, maintaining budget and sales inventory while also maintaining a return customer satisfaction are key components for a successful business. In the Health and Fitness Industry, a highly competitive market, driving repeat business through building a positive and service- oriented rapport with clients. Drive, energy, and enthusiasm while managing existing customer relationships, setting, meeting and exceeding goals are core skills. Areas of Expertise:

Business Management &

Customer Service, Sales

o Creating, meeting &

exceeding goals

o Building rapport with clients

o Reports and Inventory

management

o Developing long-term

relationships

o Regularly and actively

fine-tuning core skills

o Customer Service

o Persuasion

o Conflict Resolution

o Expense report and cost

reduction analysis

o Strong Team Player

Professional Experience:

The Courthouse Tavern and Table

Albemarle, NC

Restaurant Consultant and Management (July 2023- Current)

• Specialize in consulting for new restaurant openings.

• Creating operating procedures and training platforms.

• Building from scratch menu.

• Creating all procedures to efficiently track inventory, food cost, labor, alcohol and all COGS.

• Monitor monthly P&L to ensure profitability and controlling the bottom line. Gold’s Gym

Cornelius, NC

General Manager (April 2022 – November 2022)

• Identify and develop new sales and marketing strategy to drive results

• Successful Staff Management of 50(plus) employees References Available Upon Request

• Development of productive training skills

• Build and maintain positive relationships within the workplace and with clients

• Monthly forecasting to determine on target budget needs for quarterly/annual sales goals

• Communicate effectively to enhance team production

• Knowledge of rebranding in the marketplace to drive results from competition

• Tailor accounts to their specific needs

• Budget and Inventory Management

• Maintaining top performance rank for personal sales MI AMICHE (February 2021 – March 2022)

Mooresville, NC

General Manager

• Oversee day-to-day operations of restaurant

• Managed staff, food cost and alcohol inventory

• Resolved customer issues and worked to make establishment profitable

• Managed all financials and restaurant ordering

• Ensured communication at all times amongst the staff

• Constantly maintained industry analysis

• Monitored restaurant reports by shift and by day

• Upheld high standards of restaurant cleanliness

• Constant monitoring and critiquing of food quality and service East Coast Wings and Grill (October 2018 – January 2021) Denver, NC

General Manager

• Successful Staff Management - Scheduling of 30(plus) employees

• Preparation of administrative and operation reports, records, timesheets, daily staffing reports, inventories and cash reports

• Constant monitoring and critiquing of food quality and service

• Ensured a pleasant and efficient work atmosphere for staff

• Responsible for overall satisfaction of guests dining experience

• Responsible for ensuring any guest complaints and requests are properly satisfied and resolved

• Development of productive training skills to enhance Customer Satisfaction

• Build and maintain positive relationships within the workplace and with customers

• Monthly forecasting to determine on target budget needs for quarterly/annual sales goals for restaurant sales

• Communicate effectively to enhance team production

• Knowledge of rebranding in the marketplace to drive results from competitive restaurants

• Creative knowledge to enhance restaurant programs to drive return business

• Broad knowledge of Restaurant Operations and Sales

• Budget and Inventory Management

• Maintaining top performance rank for sales and restaurant sanitation score of 100%

• Maintaining the top ranked in all 60 stores

References Available Upon Request

Golds Gym (August 2017 – October 2018)

Cornelius, NC

General Manager

• Identify and develop new sales and marketing strategy to drive results

• Successful Staff Management of 50(plus) employees

• Development of productive training skills

• Build and maintain positive relationships within the workplace and with clients

• Monthly forecasting to determine on target budget needs for quarterly/annual sales goals

• Communicate effectively to enhance team production

• Knowledge of rebranding in the marketplace to drive results from competition

• Tailor accounts to their specific needs

• Budget and Inventory Management

• Maintaining top performance rank for personal sales

• Awarded most valuable producer from 2017-2018

Golds Gym (March 2017 – August 2017)

Cornelius, NC

Sales Manager

• Identify and develop new sales and marketing strategy to drive results

• Build and maintain positive relationships within the workplace and with clients

• Monthly forecasting to determine on target budget needs for quarterly/annual sales goals

• Communicate effectively to enhance team production

• Knowledge of rebranding in the marketplace

• Tailor accounts to their specific needs

• Broad knowledge of Gym Operations and Sales

Hickory Springs Manufacturing (May 2015 - March 2017) High Point, NC

Assembler / Lead

• Identify and develop production strategy to drive results

• Build and maintain positive relationships within the workplace

• Knowledge of cutting and handling of materials

• Operation of necessary machinery to deliver materials for assembly

• Communicate effectively to enhance team production

• Knowledge of odd orders in the marketplace

• Tailor accounts/orders to their specific needs

Brio Tuscan Grille (October 2014 – January – 2015) West Palm Beach, Florida

Shift Leader/Waiter/Closer

• Knowledge of service style standards

• Review operating procedures with new hires when needed

• Broad knowledge of safety and sanitation expectations

• Conflict Resolution of customer complaints

• Effective communication of all menu items to guests

• Responsible for repeat customer satisfaction

References Available Upon Request

• Management of restaurant efficiency

• Skilled Customer Service techniques

• Capable of communicating a calm and non-confrontational language

• Ability to provide a Team Environment

• Proper knowledge of Point of Sale Systems

• Experienced Back of the House and Front of the House Operations

• Attention to detail resulting in a smooth meal service Street Scenes Auto (May 2013 – January 2014)

Charlotte, NC

Sales Manager/Detailer

Identify and develop new corporate and community business accounts

Ability to enhance the cosmetic visual of vehicles through proper techniques

Independent work environment, high level of personal responsibility and time management skills

Maintain existing business through customer satisfaction methods

Knowledge of basic Accounting procedures to maintain balanced business accounts Daily Grind (August 2012 – April 2013)

Mooresville, NC

Shift Leader/Line Cook and Prep/Closer

Knowledge of service style standards

Broad knowledge of safety and sanitation expectations

Broad knowledge of menu items and preparation needs

Proper knowledge of Point of Sale Systems

Experienced Back of the House and Front of the House Operations

Attention to detail resulting in a smooth meal service Education:

Wake Tech University - Business Administration

NASCAR Technical Institute – Auto Mechanics, Diagnostics Awards:

Awarded Most Valuable Producer (MVP) in Sales, Company wide – December 2017-December 2018

Certifications:

Serve Safe Certified

Ford Fact service writing certification

Experience:

22 years restaurant experience

20 years customer service

15 years sales experience

9 years management

5 years health and fitness industry

References Available Upon Request

Contact this candidate