Call Center Agent
Resume:
Nonhlanhla Masina
Bacerlona Unit ** Northgate ***8
076******* ad0x8u@r.postjobfree.com
Dear Hiring Manager.
I am writing to express my interest in securing the Call Center Agent with you at your company. I feel that i would be very successful in the position at your company. My work at my previous employer has not only equipped me with all the necessary skills required to form successful relationships with customers over the phone but also taught me how to make them feel valued. As someone who is endowed with a strategic mindset, drive, enthusiasm and focus. I feel i would make a superb addition to your existing workforce. I would appreciate the opportunity to interview with your company for this very position. Please find enclosed my resume for your review. I can be reached via email at ad0x8u@r.postjobfree.com or by phone at 076-*******. I enthusiastically look forward to hearing from you soon. Thank you for your time and consideration.
Sincerely
Nonhlanhla Masina
16/05/2022 - 26/05/2023
23/07/2021 - 30/11/21
2007
2020
Nonhlanhla Masina
Bacerlona Unit 25 Northgate 2188
076******* ad0x8u@r.postjobfree.com
Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. Experience
Vericred Collections
Debt Collector
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Suggest different payments methods such aa; instant card payment, debit order and recurring payments. Live Life Insurance
Sales agent
- Cold calling customers and offer them insurance policies
- Maintain and growna strong client base.
- Negotiate and make sure to sell the product to them make them see the need of having the plans for them and their loved ones.
- Capture details on the system.
Education
Ekulindeni High school
Matric
Rosebank Collage
Diploma in IT Management
Undergraduate
Skills
- Strong negotiating and selling skills - Fully bilingual - Excellent people skills and intuitive to client's needs. - Target driven - Computer literate. - Very calm with customers - Able to work independently and as a team. - Problem solving - Telephone etiquette - Decision making. Personal Details
Date of Birth : 30091989
Marital Status : Single
Gender : Female
Driving Licence : C10
Reference
Mr Joewy Nhlapo - Vericred Collections
Supervisor
ad0x8u@r.postjobfree.com
Ms Maria Dhlomo - Live Life Insurance
Sales Agent
Contact this candidate