ROBERT KENT

EDUCATION Arizona Automotive Institute, Glendale, AZ Associates Automotive/Auto- Deans List - 2005

United States Navy, Bremerton, WA 1997-2001

Red Mountain High School, Mesa, AZ Diploma – 1997

CERTIFICATIONS

EXPERIENCE

Security Clearance

Top Secret security clearance while serving on the U.S.S. Carl Vinson (CVN-70) in the Navy.

October 2020 to Oscar Health

October 2023 Insurance Operations Production Analyst

Design, develop, and support analytics requests from departments.

Create or modify dashboards, performing ad-hoc analyses, and identifying

data-related solutions for several data sets to support assigned partners.

Maintained business partner relationships and prioritized projects and

requests partners and following complex projects that come through from

stakeholders. Using github Sql and OBP .Assist in process flow

improvements identifying gaps in process for supported departments.

Oscar Health

Insurance Operations Claims Processor

Process Provider and Facility Claims. Assist in day to day operations with a focus on team performance. Successfully trained 39 employees in duplicates and EL holds, consisting of both new hires and senior employees.Assisted in Special tasks which included pulling the daily work for the level 2 team. Testing dashboards for aged claims, cortex clean claim holds, and potential

duplicates. Assisted with Nucleus scalability upgrade testing. Assisted Product team in visibility within Cortex and tracking using notes.Currently assisting the product team with shift from Nucleus to Cortex. Assisted in process improvements for Level 2 duplicates workflow with level 3 processors and product analysts and process improvements for level 2 training process.

Current Subject Matter Expert for duplicates workflow and assist in moderating for the level 2 questions Slack Channel

March 2020 to Reputation.com

October 2020 Technical Support Specialist

Assisted with technical support questions for small businesses to fortune 500 companies. Usage of SQL and big query for creating queries for twitter and Facebook mentions and Google reviews.

July 2019 to Infosys BPM

March 2020 Process Specialist

Process Business to Business contracts with an emphasis on proof reading and compliance of legal documents. Assist in risk management of solution provider agreements for wide range of business opportunities from fortune 500 companies to small business. Analyze and provide process improvements for day to day operations. Review & redline MSAs, NDAs, LOAs, BSAs, etc. Work with Presales to obtain government RFP, RFI, IFB Ts&Cs approvals

Analyze FAR, DFAR, & Procurement Code Ts&Cs. Maintain & adhere to client KPIs including SLA & quality. Administer CRM / CLM Databases Audit.

Lead process improvement initiatives. Mailbox management.

Nov 2015 to US Foods

July 2019 Contract Coordinator

Assist with distribution centers to maintain quality performance for restaurant indus- try. Maintain flawless pricing by converting the orders and documents from vendors and brokers into pricing programs to and alert vendors and brokers when

Pricing needs to be renewed. Setup New customers with Credit inquiries, billing and allowances. Assist with centralization of 66 divisions to the central corporate office with taking part in discussions with Area Pricing Managers, District Sales Managers, Regional Contract Managers and Area Presidents. Assisted in the development, test- ing and implementation currently administrator of automated pricing software. As- sisted in development, testing and implementation of contract pricing software.

Assist team members with Help Desk issues and monitor tickets. Usage of SQL and Tableau for data management and analysis for contract pricing.

July 2013 to Go Daddy

April 2015 Internet Sales & Client Service Consultant

· Provide quality technology support with Go Daddy products and services. Consult with Go Daddy customers on day to day operations with their busi- ness and goals to provide advice on products to help achieve success. Assist

teammates with any questions. HTML, Wordpress, SQL for hosting of websites and. Database management.

April 2009 to Just Sleep LLC, Mesa, AZ

May 2013 Polysomnography Technician

·Provide quality sleep studies in the patient hook up, monitoring, scoring and staging of sleep studies, including PSG and CPAP/BiPAP titrations. Admin- ister oxygen and complete detailed technician reports.

February 2005 to Bank of America, Phoenix, AZ

May 2009 Electronic Claims Specialist Escalation Gate- February 2008 – May 2009

·Assist associates in knowledge-based calls and handle escalated calls

·In a supervisor role. Main feature is to deescalate calls and resolve issues

·For claims investigators through various processes such as contacting, sending urgent priority request and faxing information through a right fax system

Bank of America, Phoenix, AZ

Electronic Claims Specialist- November 2006 – February 2008

·Assist customers in account questions and activities, helped in devolvement of team statistics. Proficient in regulations for atm/check card claims, esca- lation gate, assist with defusing medium to high risk situations and training associates in correct procedures and regulations

Bank of America, Phoenix, AZ

Senior collector 1 March 2005 – November 2006

Manage account portfolio to mitigate and reduce losses through inbound / outbound calls, provide solutions and financial assistance to Bank of Amer- ica customers, A quality team member of the Action Planning Team to in-

novate and improve Bank of America associates proficient in TSYS, BOSS, BOL, Various Secured Internet Systems

December 2003 to Progressive Financial Services, Tempe, AZ

March 2005 Court Payment Advisor

·Outbound calls for clients such as City of Phoenix, Mesa, Tempe, Roseburg Oregon & San Antonio Texas to collect on civil court fines & major crimi- nal fines

February 2002 to GE Consumer Finance, TEMPE, AZ

August 2003 RETIAL COLLECTOR

RETIAL COLLECTOR/FINANCIAL ASSITANCE

·Retail Collections-Worked as a late stage financial advisor manual and dialer also worked in financial assistance from February to May setting up customers on financial programs and advising them how to stay out of debt

October 2001 to Chase/ Adecco Temp Services, Tempe, AZ

December 2002 Data Entry

·I was responsible for handling address, name, and telephone number changes. As well as coding customer data.

October 2000 to Bank One, Tempe, AZ

May 2001 Telephone Banker

·Handled incoming customer service calls for consumer accounts. Setup checking/savings accounts, provided general information, and offered other products and services based on the customer's needs.

July 1997 to United States Navy, Bremerton, WA

February 2000 Aviation Ordinanceman

· Performed receipt, inspection, stowage, assembly/disassembly, an issue of air launch weapons and routine magazine maintenance. Supported Operations Desert Fox and Southern Watch. Armed security/sentry. Reliable team member who completed all tasks within a timely manner. Contributed to the safe and expedient off-load of over 21,100 tons of munitions.

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