Raymond Chow

Austin, Texas 314-***-**** ad0x83@r.postjobfree.com

Dynamic Healthcare IT Leader Expert in Software Integrations & Implementations, Peoplesoft Cloud Application, and Program Management in the Cloud.

With over 15 years of experience in all facets of Information Technology, Ray has proven expertise in delivering successful software integrations and implementations in the healthcare IT industry, specifically with the Peoplesoft Cloud application. As a skilled Project/Program Manager and Delivery Manager, Ray is adept at collaborating with all members of an organization to achieve business and financial objectives. Ray’s extensive skillset includes strategic planning and analysis, SCRUM/Agile (SAFe) methodology, data management and modeling, risk assessment, and data analytics in SQL and Python. He is also a proficient cloud architect with Azure, AWS, and Google, and familiar with HTML and Java. Let Ray put his experience and expertise to work for your organization. Professional Experience

Indeed Inc. DEC 2021 to April 2023

Senior Technical Project Manager level 2

Ray was responsible for strategic planning, program design, and partnering with key stakeholders to understand the organization's needs in terms of manager development. He oversaw multiple projects, including an on-prem application to AWS migration, consolidating reporting dashboard, and on-prem datasets to new cloud Data catalog migration and implementation. Initiation: Ray was tasked with overseeing various projects, including an on-prem application to AWS migration, consolidating reporting dashboard, and on-prem datasets to new cloud Data catalog migration and implementation. During the initiation phase, he engaged with key stakeholders to define the project scope, objectives, and deliverables. Planning: In the planning phase, Ray strategically designed approaches to manager development and created a comprehensive strategic plan that aligned with the program's vision and strategy. He collaborated with multiple stakeholders, program sponsors, and operations and communications teams to ensure support for program implementation. Execution: During the execution phase, Ray demonstrated his ability to reduce risks and promote collaboration. He implemented a 10-minute retrofitting process after each major milestone, which enhanced adaptability and communication among team members. This approach helped in addressing issues promptly and ensuring project progress. For example, during the on-prem application to AWS migration, Ray's implementation of the retrofitting process allowed the team to quickly identify and resolve compatibility issues, resulting in smoother migration progress. Monitoring and Controlling: Ray's focus on risk mitigation was a crucial aspect of monitoring and controlling. He provided risk mitigation measures, ensuring that potential issues were identified and addressed proactively. He also created a clear reporting dashboard, allowing project stakeholders to track progress and identify any deviations from the plan. In the case of the Data catalog migration project, Ray's risk mitigation strategies minimized disruptions during the transition, leading to successful data migration without significant setbacks. Closing: Ray’s successful completion of projects, as seen in the on-prem application migration and consolidating reporting dashboard, showcased his ability to manage projects throughout their life cycle. His efforts were recognized with a bonus award in 2022, reflecting his achievements in meeting project goals and ensuring successful outcomes. In summary, Ray's recent experience as a Senior Technical Project Manager Level 2 aligns seamlessly with the SDLC and project management life cycle. His approach to strategic planning, risk reduction, collaboration, and communication underscores his proficiency in guiding projects from initiation to successful completion. Specific examples, such as the retrofitting process and risk mitigation strategies, highlighting his proactive project management skills. USORA LLC 2010 to Present

Product Manager – 50% remote for Financial, HR and Campus solutions 2020 to Present Ray was providing remote support to PeopleSoft HRMS (Time and Labor, and Payroll). Details will follow upon request. Texas Health and Human Services (HHS) Nov 2020 to Feb 2021 Research Specialist V/Data Analytics Team Lead Consultant As a team leader contractor, Ray provided support to the Texas Immunization Information Systems (IIS) replacement project that cost 6.5 million and managed a team of 5 FTEs. He also managed a grant of $944 thousand from the CDC for operations costs to ensure that the Immunization Information System, ImmTrac2, met the national standard for data portability. Ray was a team leader who oversaw the project and grant, and ensured the on-time delivery and execution of critical clinical technology projects and initiatives to deliver business value. The role requests that Ray perform the following:

• Managed a team of 5 FTEs consisting of data analysts, technical support, and research specialists. He provided technical and analytical guidance to the project team.

• Managed the $944 thousand grant from the CDC for operations costs to ensure the Immunization Information System, ImmTrac2, met the national standard for data portability. He ensured the on-time delivery and execution of critical clinical technology projects and initiatives to deliver business value. He also ensured that the project was delivered on time, and progress was reported accurately to the stakeholders.

• Coordinated and communicated with regional and local public health entities on COVID-19 vaccine data. He provided timely delivery and execution of critical clinical technology projects and initiatives to deliver business value. He also had to ensure the data was accurate and up-to-date.

• Developed training, resource documents, and data for the Department of State Health Services (DSHS) website. He provided on-time delivery and execution of critical clinical technology projects and initiatives to deliver business value. He also ensured that the DSHS website provided up-to-date and accurate information.

• Evaluated and disseminated information on the impact of COVID-19 on routine immunization practices, in coordination with other Unit staff such as the InterOperability unit. He provided on-time delivery and execution of critical clinical technology projects and initiatives to deliver business value. He also ensured that the information provided was accurate and up-to- date.

As a result, Ray showcases his leadership skills, technical and analytical guidance, coordination and communication skills, and ability to provide timely delivery and execution of critical clinical technology projects and initiatives to deliver business value. These skills are valuable in positions that require project management, leadership, and coordination with stakeholders. Whole Foods Market

Technical Portfolio and Project Management in Cybersecurity consulting May 2019 to Dec 2019 Ray managed the delivery of InfoSec roadmap projects and initiatives, defined six project deliverables, and monitored the status of 30+ tasks. The budget that was allocated for this 5 years project was over 4 million, which includes the championing Agility / SCRUM companywide project implementation and on-premise to AWS cloud migration. Ray took several actions to manage the technical portfolio and project management in cybersecurity consulting, including:

• Built knowledge of industry-standard Security Frameworks, company policies, and procedures.

• Established partnerships with stakeholders to sustain strong working relationships with business partners, peers, and agile squad to enhance business value

• Provided iteration planning, and backlog management, and facilitated agile ceremonies with Scrum Master.

• Created and communicated a comprehensive security strategy, vision, and roadmap by coordinating and managing vulnerabilities with software vendors such as AWS and other security products, charting the development of the SharePoint website to provide monthly reviews to all stakeholders via online video conference, building vulnerability and patch management standards, and scoping and building Security Information and Event Management (SIEM) and applied "use cases" of Splunk.

Through Ray's efforts, the technical portfolio and project management in cybersecurity consulting were successfully managed, resulting in the completion of six project deliverables, the successful monitoring of 30+ tasks, and the championing of Agility/SCRUM company-wide project implementation and on-premise to AWS cloud migration. Additionally, Ray's actions helped to build knowledge of industry-standard Security Frameworks, company policies, and procedures, establish strong working relationships with business partners and peers, provide iteration planning and backlog management, and communicate a comprehensive security strategy, vision, and roadmap. These actions contributed to the overall success of the project, ultimately enhancing business value. Express Script/Cigna

Senior Technical Product Owner in Data Governess consulting Mar 2019 to May 2019 Ray’s responsibilities included monitoring and instrumenting products for business outcomes and technical product health, enabling test automation, identifying feature-level dependencies, and embedding data privacy and security design in IT operations, network infrastructure, and business practices.

His main task was to ensure that work was delivered on schedule. To achieve this, he wrote technical requirements, developed business models, and defined support requirements and processes. Additionally, he established milestone release criteria to manage unaddressed issues and detect resolutions.

To monitor and instrument products, Ray used various tools and techniques to track performance metrics and identify potential issues. He also enabled test automation by establishing clear acceptance criteria and automating test processes, which saved time and improved efficiency. Ray identified feature-level dependencies by working closely with other teams and stakeholders and established milestone release criteria to ensure that all issues were addressed before the product was released. Finally, he embedded data privacy and security design in IT operations, network infrastructure, and business practices by working with the relevant teams and stakeholders.

As a result, the products Ray managed were delivered on schedule and with high quality. His monitoring and instrumenting of products helped identify potential issues early on, enabling the team to take corrective action before they became major problems. His enabling of test automation saved time and improved efficiency. His identification of feature-level dependencies and establishment of milestone release criteria helped ensure that all issues were addressed before the product was released. Finally, his embedding of data privacy and security design in IT operations, network infrastructure, and business practices helped ensure that the products were secure and compliant with relevant regulations. Centene Corporation

Project Manager Level 2 consultant Jan 2019 to Mar 2019 Ray was responsible for overseeing multiple projects, coordinating with internal stakeholders, vendors, and engineers, and ensuring the successful completion of each project within budget and on time. One of Ray’s primary responsibilities was to plan, control, and report on the project status to upper management. This involved managing the full project life cycle, including requirements gathering, creating project plans and schedules, obtaining and managing resources, budgeting, and facilitating project execution, deployment, and closure. In order to achieve these goals, Ray directed two projects, coordinating the tasks of all relevant stakeholders, vendors, and engineers. Ray negotiated with project stakeholders to identify resources, resolve issues, and mitigate risks. Additionally, Ray created and communicated project milestone documents, dashboards, ROI tables, and departmental success metrics. As a result, both projects were completed successfully, within budget, and on time. Upper management was pleased with Ray’s ability to manage resources effectively and report on project status regularly. The stakeholders involved in the projects also expressed satisfaction with the outcomes and the level of communication and coordination provided throughout the projects. PNC Banks, Edward Jones, University of Minnesota, Emory University, and The Hartford Project Manager & Technical/Functional Team Lead Consulting Jan 2010 – Dec 2012 Ray was responsible for delivering two comprehensive enterprise application solutions and upgrading them based on fit/gap analysis, business and functionality requirements, specific customer needs, and technical assessments. The budget was estimated to be over 15 million for a 5 years implementation plan.

Ray’s tasks were to coordinate and oversee four implementation/upgrade phases including remote and on-site requirements discovery, configuration, testing, reengineering/rework, quality assurance (QA), deployment, and post-live issue resolution and customer support. Additionally, Ray created and managed four project plans, timelines, releases, schedules, milestones, and internal and external communications; scheduled and facilitated all status meetings and management/executive updates. Ray was also responsible for documenting the findings of the study and preparing recommendations for the implementation of new systems, procedures, or organizational changes.

As a subject matter expert (SME) for PeopleSoft systems upgrades, Update Manager (PUM), change management and control, global searches and search pages (SES), Fluid User Interface, SQL, and reporting, Ray utilized his expertise to deliver outstanding results. Ray received the 2013 Outstanding Performance Award for contributions to the PNC Bank project with a 15% reduction in resource costs. Furthermore, Ray provided oversight post-implementation support to the Business Units for HR, Payroll, Benefits, Talent Management, Compensation Management, Time and Labor, Financial (AP, AR, Journal, and Supply Chain), and other associated modules. Ray drove alignment and improvement across the team by identifying and analyzing trends and roadblocks and presenting findings and suggestions to Leadership management. I spearheaded the SCRUM sprint and reduced the backlog by 25%. Ray’s efforts resulted in the successful delivery of two comprehensive enterprise application solutions and upgrades, exceeding the 15 million budget over a 5-year plan. Key projects/clients include Emory University (FIN/SCM Upgrade) (5 million), University of Minnesota (HCM 9.2, CS 9.2, FIN/SCM 9.2 Upgrade), The Hartford (Oracle Configuration Control Governors-CCG), and PNC Bank

(PeopleSoft 9.2 Upgrade) for HCM and Financial; exceeding 10 million over a 5 years plan. Ray’s contribution and expertise in PeopleSoft systems have given him the leadership to provide direction to the team where he was able to drive alignment and improvement and spearheaded SCRUM sprint, reducing the backlog by 25%. Business Analyst/Implementation Consultant Jan 2013 – Dec 2016 Ray was responsible for analyzing business requirements and ensuring that he aligned with system capabilities. He has completed numerous projects involving custom coding, defect management, and collaboration with offshore hosting companies. He has also organized daily meetings to discuss project status and potential roadblocks. The main tasks of this role are to review and analyze business requirements, develop custom coding and SQL statements, manage defects, organize daily meetings, create and analyze reports, manage risk, and act as a liaison with vendors. To accomplish these tasks, Ray has:

• Reviewed and analyzed business requirements to identify areas of disconnect and ensure they align with system capabilities.

• Completed 200 role assignment projects, which involved developing custom coding and SQL statements, supporting testing and deployment of projects.

• Reported and managed 40+ defects and collaborated with an offshore hosting company to ensure the timely resolution of technical issues, defects, and system glitches.

• Organized daily meetings with developers, designers, testers, and project stakeholders to discuss project status and potential roadblocks.

• Created and analyzed six reports to help run the IT Support business, including daily, weekly, and monthly metrics from customer satisfaction surveys and SCCM reports.

• Managed risk by collaborating with four departments to avoid common pitfalls and inefficiencies.

• Acted as a liaison with four vendors to resolve issues and maintain relationships with software vendors. As a result of these actions, Ray has successfully completed numerous projects, managed defects, and organized daily meetings to ensure project success. They have also created and analyzed reports to improve the IT support business and managed risk by collaborating with multiple departments. Additionally, Ray has acted as a liaison with vendors to resolve issues and maintain relationships with software vendors.

Developer consulting Jun 2017 – Dec 2019

Ray was responsible for creating custom third-party integrations with financial systems, designing and implementing security models, and customizing fluid user interfaces.

This role is to create application engines and component interfaces, design and implement security models, and customize fluid user interfaces.

To accomplish these tasks, Ray has:

• Created application engine and component interface for custom third-party integration with financial systems for the vendor, credit card processing, and general ledger functions.

• Designed and implemented a full HCM security project model that includes time and labor, row-level, primary permission, security tree, business unit FSCM, query, and process security.

• Trained the client’s administrative team on ongoing management and maintenance of security configuration and customized security PeopleCode.

• Designed fluid user interfaces by customizing components and pages for a fluid display. As a result of these actions, Ray has successfully created custom third-party integrations with financial systems for the vendor, credit card processing, and general ledger functions. He has also designed and implemented a full HCM security project model and trained the client’s administrative team on ongoing management and maintenance of security configuration and customized security PeopleCode. Additionally, Ray has designed fluid user interfaces by customizing components and pages for a fluid display, resulting in a more user-friendly interface for the end-users.

Security Team Lead/Consultant at Universities and State Colleges consulting Jan 2010 – Dec 2019 Ray was responsible for ensuring the security of Canada Healthcare Services and Royal Caribbean implementations. Ray’s role involved technical design review, prototype development, system validations, and work-product assessments. Ray’s main task was to develop security matrices, trees, and test scripts and deploy security configurations into test environments before launching them into the production environment. I was also responsible for utilizing Oracle Enterprise Manager (OEM) to monitor the safety of 10g/11g databases, reporting and resolving issues. Additionally, I facilitated the implementation of the risk assessment and monitoring framework for SOC reporting and guided a team of 4 security members by reviewing and providing guidance in the development and maintenance of SOC scoping documentation, including system understanding, process flows, and system infrastructure diagrams.

To achieve these tasks, Ray set and implemented user access controls and identity and access management systems. I performed regular audits to ensure security practices were compliant, and I managed Cloud Security with AIM, and cybersecurity such as code walkthroughs, stopping threats, proving compliance, and ensuring business continuity. As a result of Ray’s efforts, the security of the Canada Healthcare Services and Royal Caribbean implementations was strengthened. The risk assessment and monitoring framework for SOC reporting were successfully implemented, and Ray’s team was able to maintain SOC scoping documentation. Regular audits ensured that security practices were compliant, and Cloud Security was successfully managed with AIM. The result of these actions was increased security and peace of mind for the Universities and State Colleges.

FEDERAL ENTERPRISE LLC, St. Louis, Missouri Jan 2006 – Dec 2010 Senior Level Business & Technology Consultant

Ray was responsible for timely and accurate software integrations, conversions, upgrades, updates, and configuration changes. He served in various roles such as Senior Consultant, Project Manager, Senior Implementation Consultant, Implementation Consultant, PeopleSoft Administrator, and Security Consultant for several projects and initiatives. The key responsibility of Ray’s role was to ensure the successful completion of software integration, conversion, upgrade, update, and configuration projects. Ray was responsible for managing the project, providing technical expertise, and ensuring that the project met all requirements.

Ray worked on several projects for various clients, including People’s Clinic, UCPhysicians, Smurfit Stone, Colorado University, California State University Los Angeles, Washington University, Atria Senior Living, and Davita Health. He consolidated the implementation timeframe from years to an average of 6 months. He has successfully completed several projects for various clients, ensuring timely and accurate software integrations, conversions, upgrades, updates, and configuration changes. They consolidated the implementation timeframe from years to an average of 6 months, which resulted in significant cost savings for the clients. His technical expertise and project management skills helped ensure the success of these projects.

ORACLE, Pleasanton, California May 2003 – November 2006 Project Leader & Senior Consultant

Ray was responsible for configuring, testing, and delivering custom SaaS solutions for various high-value enterprise customers. He managed customer escalations and dissatisfactions, designed and implemented PeopleSoft web pages, and mentored and managed six junior team members.

His key responsibility was to ensure the successful delivery of custom SaaS solutions to enterprise customers. He was also responsible for managing customer escalations, designing and implementing PeopleSoft web pages, and mentoring and managing junior team members.

He successfully configured, tested, and delivered custom SaaS solutions for various high-value enterprise customers, including Self Service, IAM, SSO, Payroll/Financial, Users/Application Security Permissions, GL, Asset Management, and Campus Directory. He managed customer escalations and dissatisfactions, providing timely resolution for all escalations, complaints, and system issues. He also designed and implemented PeopleSoft web pages using the application designer tool and mentored, trained, and managed six junior team members, ensuring adequate product knowledge and subject matter expertise. As a result, he successfully delivered custom SaaS solutions to several high-value enterprise customers, which resulted in increased customer satisfaction and revenue. They effectively managed customer escalations and dissatisfactions, resulting in the timely resolution of all issues. Their design and implementation of PeopleSoft web pages improved the overall user experience. Finally, their mentorship and management of junior team members resulted in the development of skilled and knowledgeable team members.

**Additional experience as Senior Technical Consultant, Senior Management Consultant, Architecture and IT Strategy Manager, and Director of Information Services at Saint Louis Housing Authority** Education & Credentials

Bachelor of Applied Science in Computer Science, The University of Texas at Austin Bachelor of Arts in Mathematics, The University of Texas at Austin Certificates:

• Cloud Analytics Executive Fast Track 2018

• Cloud Analytics Architecture (Master) (2018)

• PeopleSoft HCM Functional Core Certification (2008)

• PeopleSoft Certified Consultant (2007)

• PeopleSoft Certified Technician (2006)

In Progress:

• Certified Information Security Management (CISM)

• Prompt Engineering

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