BRIAN SUSMAN ad0x82@r.postjobfree.com

630-***-****

EXPERIENCE

Service Manager December 2015 – August 2019

Virtual Operations, Chicago, Illinois

• End user support levels 0-3 and primary escalation point for one of the largest game developers and additional clients.

• Linux and Windows server administration (Active Directory, DNS, DHCP, FTP, OpenVPN, Perforce).

• Updated processes & procedures in line with best practices.

• Network administration, monitoring, and security (Cisco, Fortinet, Rukus).

• Storage and virtualization configuration and management (TrueNAS, VMware ESXI 5.5-6.5)

• Mentor and training of tier 0-2 technicians.

System Administrator March 2015 – December 2015

UCAN, Chicago, Illinois

• Provided level 0-3 support to on-site and remote site users.

• Windows server administration (Active Directory, DNS, DHCP, Exchange, WDS).

• Diagnose, troubleshoot and resolve a range of software, hardware and networking issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

• Configured and established Windows Deployment Services.

• Performed set-up, breakdown, and transport of agency equipment for various events.

• Maintained asset inventory systems.

Systems Analyst December 2014 – February 2015

Vericlaim, Naperville, Illinois

• Provided on-site and phone support for 2000 users globally.

• Hardware support on Dell laptops and desktops, as well as assigned equipment to employees.

• Administer network storage permissions.

• Linux and Windows server administration.

• Supported 500+ Android and IOS mobile devices.

I.T. Consultant September 2014 – December 2014

Exclusive Consulting, Chicago, Illinois

• Managed, set, and attended on-site and remote appointments for residential and business clients.

• Performed virus removal, router installations, computer setups, network troubleshooting, training, mobile device support, and business IT consulting.

• Complete invoices detailing all services provided as well as client billing. Contractor May 2014 – September 2014

Exelon, Chicago, Illinois

• Conduct to software assessments on all end user machines.

• Coordinate with various site contacts and project managers to provide status updates and scheduling of visits.

• Tracked and updated the database of user information and assets to ensure a smooth migration. Freelance June 2008 – September 2015

Bartlett, Illinois

• Hardware and software installations and upgrades on various hardware sets.

• Virus and malware removal.

• Home and Small business network (Cisco) and server (Linux & Windows) installations.

• Front end web design using CSS, HTML, JQUERY and SEO techniques.

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