Marissa Coley

Customer Service Associate

Tallahassee, FL 32304

ad0x80@r.postjobfree.com

+1-850-***-****

Seeking a Customer Service role where results matter Authorized to work in the US for any employer

Work Experience

Fufillment Associate

Amazon Warehouse - Tallahassee, FL

September 2023 to Present

Preparing order for shipping.

Learning new positions (cross training)

Direct Support Professional

Sunrise Community - Tallahassee, FL

August 2022 to September 2023

Assisting individuals with Disabilities.

Certified Med Technician

CPR certification

Contact Center Agent

CDR Health - Tallahassee, FL

September 2021 to January 2022

Enrolling and scheduling patients for COVID 19 Testing and Antibody treatments. Assisting patience with website.

Data Entry into salesforce

Inbound and outbound calls.

Account management

Customer support

Direct Support Professional

Sunrise Community - Tallahassee, FL

August 2021 to September 2021

Assisting individuals with Disabilities

Feeding them

Bathing them

Watch TV with them

Putting them to bed

Prep Technician

Image API - Tallahassee, FL

April 2020 to July 2020

Organizing unemployment Application for digital use Organizing and preparing file for The Department of Juvenile Justice. Repacking prepped files.

Scanning files into computer

Preparing lab for use, like sanitizing tools and work area and preparing paperwork Housekeeper

Hilton Garden Inn - Tallahassee, FL

May 2019 to June 2019

Cleaning and sanitizing room for guest use.

Interaction with guests

Guest Services training

Graphic Designer (Internship)

B- EZ Graphic - Tallahassee, FL

September 2018 to May 2019

Arranging meeting to Converse with clients.

Creating multimedia material for company and clients. Housekeeping

Hotel Duval - Tallahassee, FL

July 2018 to October 2018

Cleaning and sanitizing room for guest use.

Interaction with guests

Guest Services training

Cashier

Taco Bell

November 2017 to June 2018

Awesome customer service

Greeting customer

Collecting customer information

Counting cash register

Graphic Designer

CareerSource Capital Region - Tallahassee, FL

May 2017 to August 2017

Creating flyers/brochures/banners

Designing multimedia materials.

Designing logos and infographics

Creating Story Boards

Video animation

Voiceover

Receptionist

Patlive

2017 to 2017

Providing great Customer service

• Providing hurricane relief information

• Answering all Inbound calls.

• Enrolling clients information for services.

Driver Helper (Seasonal)

United Parcel Service UPS - Tallahassee, FL

November 2016 to November 2016

• Provided awesome customer service

• Transported packages in vehicle

• Delivered packages door-to-door

Cashier

Arby's

2006 to 2014

Greeted customer with a cheerful attitude.

Assist 90+ customers on daily basis

Training new hires on regulations

DSP (Direct Support Professional)

Sunrise Community - Tallahassee, FL

August 2022

Assisting individuals with disabilities with everyday living. Managing individual schedule and finance's

Education

Associate of Science in Drafting & Design Technology ITT Technical Institute-Indianapolis - Tallahassee, FL March 2013 to May 2015

Certification in Digital Design

Lively Technical College - Tallahassee, FL

January 2010 to March 2012

High school diploma in Diploma

Amos P. Godby High School - Tallahassee, FL

August 1998 to May 2002

High school diploma or GED

Skills

• GRAPHIC DESIGN

• RELATIONSHIP BUILDING

• MICROSOFT WORD

• TIME MANAGEMENT

• Houskeeping

• Logo Design

• Adobe Photoshop

• Adobe Illustrator

• Microsoft Powerpoint

• Customer service

• Adobe Creative Suite

• Adobe InDesign

• Illustration

• Cash handling

• Layout Design

• Drafting

• Clerical experience

• Sales

• Typing

• Data collection

• Records management

• Communication skills

• Computer literacy

• Filing

Certifications and Licenses

Digital Design Certification

March 2012

CPR Certification

First Aid Certification

Additional Information

Skills

Active Listening Graphic Design

Critical Thinking Microsoft Word

Time Management Logo Development

Relationship Building Layout Development

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