Linda R. Miccio

Clearwater, Florida *****

919-***-****

ad0x7u@r.postjobfree.com

Summary:

** ***** **** ********/***** Fargo. Dedicated business professional motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish report with clients and exceed customer satisfaction. Reliable and driven with strong time management and prioritization abilities. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. A sincere, loyal, dedicated entrepreneur who has a great deal of ambition. Although have an extensive experience in the Customer Service industry. Highlights:

Over 30 years of office management / administrative experience/ sales/negotiations

10 years banking / mortgage experience.

Highly effective negotiator.

Excellent customer service.

Excellent verbal & written communicator.

Recipient of Circle of Excellence award for New Jersey Association of Realtors (NJAR).

Member of Weichert Million Dollar Sales Association.

(Reason for Gap – last company was shut down and also has suffered from Covid-19, so took time off due to health reason)

Professional Experience:

Amorvida – FL 09/2020 to 12/2020

Call Center Representative (Full time)

(Reason for leaving – company shut down because of Covid-19)

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed.

Responsible for handling high volume inbound/outbound calls on daily basis.

(Reason for Gap – moved to NC to FL)

Wells Fargo Home Mortgage – Raleigh, NC 10/09 to 11/2018 Loss Mitigation Dept. (Full time)

(Reason for leaving – moved to Florida)

Responsible for training all new incoming team members & cross train team members for different projects.

BSG Title ordering /reviewing for clearing. Special projects include FHLMC, FNMA & Q&

Prior Foreclosure experience.

Working knowledge of MS Word/Excel. Able to multi-task in a fast moving environment.

Dependable, self-motivated & competitive.

Responsible for creating new loan files for Modification purposes. Mostly Privates. Exceptions Team

Calling attorney’s for postponement of foreclosure sales and noting systems.

Noting files for missing documents and sending letters to borrowers for same.

Running Cap Sheets & calling for attorney’s costs & fees. Working from Spread Sheets and Computer Queue.

QC all files relating to Loan Modification set up. Notating Bankruptcy Loans accordingly.

Run Credit/BPO & Title.

Wachovia Bank – Raleigh, NC 07/08 – 10/09

Post-Closing Reviewer (Full time)

(Reason for leaving – was looking for better opportunity)

Administrative professional responsible for the review of FHA and VA loans before submission for insurance purposes.

Ensure customer files are complete before submission to the FHA or VA.

Identify discrepancies in files and correct errors before submission to Quality Control (QC).

Conducted ad-hoc quality control analysis during peak times to alleviate backlogs going to regular QC department.

Prepare analysis for first shift and government team to enable them to contact the appraisers, real estate agents and customers to gain any missing information / incorrect information in a file before final submission to insurance or QC department.

Processing /Servicer Short Sale Dept. Call borrowers, attys. BPO/Credit and decision according to investor. Dillard’s Department Store 02/06-05/07

Sales Associate

Sales consultant for Jewelry and other fine merchandise. Often would temporarily move to other departments on an as-needed basis to offset shortfalls in staff.

Demonstrated merchandise for customers and answered any questions related to the items they were interested.

Responsible for monthly quality control and inventory reviews of the Jewelry and handbag departments.

Maintained the Point-of-Sales system for the department. This included completion of sales, returns and the nightly closing audit of the day’s transactions before closing.

Assisted with the merchandising displays for the responsible departments. Fonville Morrissey 05/05 – 02/06

Sales Associate / Broker

Real Estate professional responsible for the marketing and sales of residential properties throughout the Triangle.

Acted as client’s personal liaison for all aspects of the Real Estate transaction. This includes the point-of-contact

(POC) for the mortgage company, appraisers, attorneys, inspectors, insurance agents and other party’s agents during the listing transactions.

Developed marketing plans for client’s property sales.

Provided clients with professional market analysis based on their own personal needs.

Conducted “walk-troughs”, open houses, and other special sales events for clients.

Maintained customer logs for company’s records.

Established new client relationships through extensive telemarketing and press ads.

Received Fonville Morrissey relocation certification. Certifications:

NC Real Estate Broker’s License

Member of NC/NJ Real Estate Commission

Education:

High School Diploma

Long Branch High School – Long Branch, NJ

June, 1965

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