Customer Service Representative
Resume:
Stephanie Saulnier
ad0x6y@r.postjobfree.com
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and cintributes to company success. Passionate about helping others and maintaining a close bond and trust with my clients and their families.
Education and Training
Bristol Community College
GED: Hiset May 2017 May 2017
Attleboro, MA, USA
Bristol Community College
Liberal arts behavioral and social sciences Associates degree 2019
Attleboro, MA, USA
Bridgewater State University
·Continuing education in Psychology and Social Work
·Bachelor degree in Social Work with a concentration in Psychology Expected graduation May, 2020
Skills
·Strong organiztional skills Computer Proficiency
·Customer service expert Microsft Excel
·Active listening skils Microsoft Powerpoint
·Telephone skills Microsoft Word
·Time management Typer 65 WPM
·Courteous demanor
·Energetic work arritude
Acomplisments
·Researched, calmed and rapidly resolved client conflicts
Customer Interface
·Greeted customers upon entrance and handled all cash and credit transactions.
·Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
·Cashiered with two cash registers at once in tandem to maximize customer
flow.
Experience Current
May Institute
Direct Care Professional
Randolph MA
·Directly worked with individuals on the autism spectrum and other neurological disorders
·Worked in a group setting assisting with daily living needs and task
·Worked alongside supervisor and other staff to help determine plans of action in providing the best quality of life
·Responsible for maintaining a safe living environment
·Responsible for planning activities indoors and out in the public
·Wrote daily reports on the individual's progress, behavioral problems, completed goals, and any other issue I felt needed to be reviewed by their doctor and psychiatrist or supervisor
Pizza Palace November 2015-July 2017
Counter Help
Norwood MA
·Trained new employees quarterly.
·Worked as a team member performing cashier duties, product assistance and cleaning.
·Guaranteed positive customer experiences and resolved all customer complaints.
·Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
European Wax Center December 2014 to September 2015
Customer Service Representative
Dedham MA
·Answered telephones
·Scheduling appointments.
·Computed accurate sales prices for purchase transactions.
·Worked as a team member performing cashier duties.
·Generated sales and inventory reports.
·Assisted customers with store and product complaints.
Hollywood Tans
Customer Serive Representative August 2011 to October 2013
Brighton, MA
·Answered Telephones
·Scheduled Appointments
·Sold products
·Daily inventory
·Assisted customers with store and product complaints.
·Recommended, selected and helped locate merchandise based on customer needs and desires.
·Regularly sought opportunities to up sell and add on additional merchandise
Chili's August 2009 to December 2010
Host. Server, Food Runner
Walpole MA
·Greeted and sat Guest in a timely manner
·Took orders
·Brought food to their tables in timely manner
·Answered phones and took reservations
·Maintained cleanliness of restaurant
Roche Bros November 2005 to Decemeber 2008
Cheese Clerk
Natick, MA
·Answered phone
·Took and prepared catering orders
·Prepared cheese platters and displays
·Cut and wrapped cheese
·Took inventory monthly
·Placed weekly over the phone orders
·Maintained cleanliness of cheese department
Certifications
·CPR/FA Certifaction December 4, 2018
·Safety Certifcation December 5, 2018
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