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Project Manager Customer Service

Location:
Linden, NJ
Salary:
70,000
Posted:
November 08, 2023

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Resume:

Karolina M. Wolyniec

Collaborative and result-oriented individual with an ability to generate high-quality leads and convert them into sale desires to work with people as a business development and sale Executive. Display determination in all efforts with attention and strong ability with customer service for 10+ years, assistant project manager experience of 5+ years and assistant property manager experience for 5+ years. Searching for a challenging position and want to be part of a growth-oriented organization. Contact Experience

Linden, NJ

Telephone: 917-***-****

E-Mail: ad0x6x@r.postjobfree.com

Key Skills

~ Fluent bilingual communication in Polish

and English.

~ Excellent communication and interpersonal

skills to build strong professional

relationships.

~ Highly organized, detail-oriented,

motivated, and able to multi-task effectively.

~Strong communication skills within peers

for teamwork and collaborations.

~ Recognize architectural plans for residential

projects.

~ Great computer skills and knowledge of

Excel, Microsoft Word, Outlook, Power

Point, Adobe PDF, Photoshop, Procore,

QuickBooks, Launch27 Software, Chief

Architect, and Booker Software.

Certification

~ Site Safety Training 62hrs - Competent

Person

~ OSHA 30 Safety Training

~ New Jersey Notary Public Since 2021

~ BLS & CPR Certification

Education

Kingsborough Community College

September 2015 – May 2017

Degree: Associate Degree in Science for

Speech Pathology

Minor: Linguistics

April 2023 to September 2023 Metuchen, NJ

Ideal CDR, Inc. – Production Assistant (Fulltime)

- Organized site meetings with trades, developed a good relationship with trades, and the city building department.

- Tracked construction project schedules, timely or untimely completion of project status as well-prepared permits.

-Communicated with clients with their design preferences for their projects.

- Performed all general office duties and operations meeting attendance.

- Used Chief Architecture to design layout for clients’ projects for a more visual design.

- Schedule appointments with potential clients at our office for a walk through for their project.

February 2020 to Aprill 2023 Brooklyn, NY

Diamond Maids Inc. - Customer Relations/ Marketing/ Manager (Fulltime)

- Training five cleaning staff on service expectations and customer relations for quality control, therefore increased services by 20%.

- Coordinate and arrange meetings with staff, scheduling bookings and coordinate staff, prepare agendas, and networked with professional staff.

- Comply with office requirements by preparing proper paperwork for new hires as well as ensuring customer satisfaction.

- Manage meetings and presentations, marketing plans for social media, revised, and engaging the company’s social media presence and other advertisement platforms to drive traffic to the company page.

August 2017 to February 2020 Williamsburg, NY

Hawk Contracting of NY – Assistant Project Manager (Park Time)

-Ensuring that any risks are captured and flagged accordingly on site.

-Provided accurate paperwork and logs for projects.

-Monitor and document project execution in relation to stated objectives, timelines, milestones, and budgetary items.

-Provided regular updates to the management board.

-Managed permits, violations, site safety plans, and project documentation (i. COVID-19 logs, DOB logs, Scaffolding logs).

-Monitor contractor’s performance and provide weekly progress reports.

-Ensured quality control of projects by traveling to job site for inspection.

-Provided orientation and pre-shift meetings for new employees on site.

-Carrying out our general office duties such as maintaining accurate electronic and paper filing, archiving and document scanning. November 2016 – February 2020 Greenpoint, NY

718 Capital LLC – Property Management and Office Manager (Part Time & Weekends))

- Establish efficient workflow process, monitored weekly productivity on buildings, and followed up with staff for productivity.

- Drafted memos and/or making calls to Tenants related to their lease issues and preventative maintenance scheduling.

- Performed all necessary functions to facilitate Tenant smooth move in/out process from basic paperwork to coordinating moving companies.

- Prepared board meetings reminder, paperwork, and agendas for meetings followed by meeting minutes monthly.

- managed 3 properties with over 60 units each and tracked their payments for the buildings.

April 2014 to August 2017 Bensonhurst, NY

Southwood Management – Property Manager/ Office Management (Full Time)

- Orchestrated property inspections, file audits, staff training, safety training, and gaining residential trust.

- Managed files, payments, billing, and oversee property maintenance.

- Managed invoice processes, coding, and payment ensuring all invoices are paid on a timely basis and maintained property documents.

- Supervised construction permits requirements and projects, manage and scheduled repairs, rental status, and lease agreement November 2011 to April 2014 Bensonhurst, NY

Elkwood Management – Assistant Project Manager/ Secretary (Full Time)

- Created, managed, and organized all files for current projects

- Answered multi line phone, managed office equipment and inventory, organized, and maintained schedule and reports.

- Ensured quality control of projects by traveling to job sites for inspection.

- Managed scope of work and any change orders.

- Assist in the hiring process and screening employees.

- Provided general office duties such as maintaining accurate electronic and paper filing, archiving, and document scanning, as well as staying in contact with clients and potential customers via email and meetings.

June 2009 to November 2011 Greenpoint, NY

Adam’s European Construction – Administrative Assistant/ Secretary (Full Time)

- Applied advanced critical thinking skills in a stressful work environment where multitask skills were essential, and top performance levels were absolutely required.

- Performed all general office duties and operation meeting attendance.

- Answered phone call and transfer to proper department, managed office equipment and inventory, and provided customer service via in the office or through emails.



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