Samantha Williams

Customer Service Representative - R1 RCM

Sterling Heights, MI

ad0x66@r.postjobfree.com

+1-248-***-****

Seeking a rewarding position with a company which will require me to utilize my skills, abilities and experience in the customer service field to ensure the company's success. Work Experience

Paint shop

Chrysler Automotive - Warren, MI

September 2017 to Present

Sand and polish the paint on the vehicles

Customer Service Representative

R1 RCM - Southfield, MI

November 2015 to Present

• High Call Volume, incoming call center.

• Handle complex patient concerns regarding billing for 16+ hospitals

• Answer general patient questions regarding level of care and their Insurance

• Maintain customer service voicemails and responsible for patient follow up

• Handle internal and external communication from patients

• Providing excellent customer service

Appointment Setter

Americans Professional Services Associates - Warren, MI August 2015 to November 2015

• Schedule appointments for sales representatives to meet with prospective customers for sales presentations.

• High Volume Call center; expected to take 70-100 inbound/outbound calls

• Responsible for setting at minimum 32 appointments per day Customer Service

Tim Hortons

October 2014 to July 2015

Provide excellent face to face customer service to all customers

• Operate Cash register with speed and accuracy

• Maintain a clean and safe work environment

Operator 1

Cadillac Products - Roseville, MI

July 2014 to October 2014

• Fast paced work environment

• Performed quality on all parts prior to delivery

• Responsible for packaging and shipping

Machine Operator/ Quality Inspector

U.S Farathane - Mount Clemens, MI

April 2012 to September 2013

• Assured that all products produced were high quality and met customer satisfaction

• Fast Paced Environment

• Assembled glove boxes, and arm rest for automotive dealer Cashier

Meijers - Roseville, MI

May 2010 to July 2011

• Provide face to face customer service to customers

• Register drops 100% accuracy

• Responsible for keeping a neat, stocked area

Skills

• CUSTOMER SERVICE (3 years)

• RECEPTIONIST (3 years)

• RETAIL SALES (3 years)

• PROBLEM SOLVING (Less than 1 year)

Additional Information

Skills

• Customer Service

• Problem solving

• Great Interpersonal Skills

• Positive Personality

• Quick Learner

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