Customer Service Representative
Resume:
Samantha Williams
Customer Service Representative - R1 RCM
Sterling Heights, MI
*******************@*****.***
Seeking a rewarding position with a company which will require me to utilize my skills, abilities and experience in the customer service field to ensure the company's success. Work Experience
Paint shop
Chrysler Automotive - Warren, MI
September 2017 to Present
Sand and polish the paint on the vehicles
Customer Service Representative
R1 RCM - Southfield, MI
November 2015 to Present
• High Call Volume, incoming call center.
• Handle complex patient concerns regarding billing for 16+ hospitals
• Answer general patient questions regarding level of care and their Insurance
• Maintain customer service voicemails and responsible for patient follow up
• Handle internal and external communication from patients
• Providing excellent customer service
Appointment Setter
Americans Professional Services Associates - Warren, MI August 2015 to November 2015
• Schedule appointments for sales representatives to meet with prospective customers for sales presentations.
• High Volume Call center; expected to take 70-100 inbound/outbound calls
• Responsible for setting at minimum 32 appointments per day Customer Service
Tim Hortons
October 2014 to July 2015
Provide excellent face to face customer service to all customers
• Operate Cash register with speed and accuracy
• Maintain a clean and safe work environment
Operator 1
Cadillac Products - Roseville, MI
July 2014 to October 2014
• Fast paced work environment
• Performed quality on all parts prior to delivery
• Responsible for packaging and shipping
Machine Operator/ Quality Inspector
U.S Farathane - Mount Clemens, MI
April 2012 to September 2013
• Assured that all products produced were high quality and met customer satisfaction
• Fast Paced Environment
• Assembled glove boxes, and arm rest for automotive dealer Cashier
Meijers - Roseville, MI
May 2010 to July 2011
• Provide face to face customer service to customers
• Register drops 100% accuracy
• Responsible for keeping a neat, stocked area
Skills
• CUSTOMER SERVICE (3 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (3 years)
• PROBLEM SOLVING (Less than 1 year)
Additional Information
Skills
• Customer Service
• Problem solving
• Great Interpersonal Skills
• Positive Personality
• Quick Learner
Contact this candidate